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M
Rating: 3 out of 5
The package arrived open and an inner box very damaged. Fortunately, there was no damage to the merchandise itself.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
very good
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C
Rating: 3 out of 5
Disappointed by the delivery of the last item which was thrown over the gate before my arrival. Moreover, the item was incomplete.
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S
Rating: 4 out of 5
Just the delivery, I paid to have the goods the next day, more than €14, and it only arrived the day after.
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L
Rating: 3 out of 5
Satisfied but delivery deadlines not respected. Which I think is independent of your services.
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C
Rating: 4 out of 5
The material is very good. The only issue is that delivery with DPD is a disaster in terms of timing and professionalism.
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S
Rating: 4 out of 5
Carefully packaged delivery, nothing to complain about...;)
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N
Rating: 4 out of 5
Good site but delivery a bit slow.
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A
Rating: 2 out of 5
I am very disappointed, but this is more about the delivery. Being a professional in early childhood, I confidently turned to Wesco for the purchase of a table for the children I care for. So already a very long delivery time, a month (for a table in stock) and then a week delay on the date that was initially indicated to me. And the big surprise, already a very unpleasant delivery person, a box that was open and in very poor condition and especially no legs for the table!!! I had to contact Wesco several times to finally be informed that I would be delivered the missing legs but not before mid-January! So another month and a half later than the top... That said, the top seems to be in good condition and of good quality.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the delivery service and the disappointment caused. We apologize and thank you in advance for your patience. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
C
Rating: 4 out of 5
Product as described
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C
Rating: 2 out of 5
Nothing to say about the delivery
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S
Rating: 2 out of 5
I really like Wesco products but I am disappointed with my last order. Indeed, I did not receive one of the ordered products and my daughter will not have it for Christmas. No solution was proposed before this date.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely apologize for this order preparation error. Our customer service has processed your request and is proceeding with the reshipment of the missing product. We hope you will give us a second chance to make a better impression by visiting our site again soon. Have a nice day.
N
Rating: 4 out of 5
I find it a bit small for a two-and-a-half-year-old child
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G
Rating: 4 out of 5
Practical and easy-to-navigate site
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M
Rating: 3 out of 5
The products are very good. However, the preparation was very long (8 working days and not 48 hours as indicated on the site) and delivery was very slow (4 days). And no information was available on the site. Moreover, the package arrived open with slightly damaged item packaging.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation rhythm. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
L
Rating: 4 out of 5
Fairly easy to access, instant quotes. It can be a bit long if the order is large (check the paper catalog first to have the codes and go faster...)
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S
Rating: 2 out of 5
Long delivery and disappointed with the quality of the bibs ordered despite a high price. As a professional in early childhood, I thought I would find better quality on the site. Not sure about placing a new order.
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B
Rating: 4 out of 5
Receipt of items conforms to the order
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-
Rating: 4 out of 5
Speed of customer service
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D
Rating: 4 out of 5
Delivery time too long
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M
Rating: 4 out of 5
Order received quite quickly, very well packaged. Prices are quite high, mattress price has increased, not cool on that side! Otherwise, everything is okay, thanks to the wesco team.
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M
Rating: 4 out of 5
Good but lacks the exact dimensions of the ordered product(s)
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R
Rating: 4 out of 5
order received quickly
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K
Rating: 3 out of 5
Delivery did not correspond to the initially announced date. Product delivered 4 days later.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
D
Rating: 3 out of 5
Order scheduled for December 3, received on December 5. Delivery fees due to urgent need, but unfortunately not received on time. Thank you to customer service for their understanding and responsiveness.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We reiterate our apologies for not meeting the delivery deadline. However, we are pleased to read that the solution provided by our customer service has satisfied you. We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
Z
Rating: 4 out of 5
Careful delivery but a bit slow... I still recommend it!
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-
Rating: 3 out of 5
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
L
Rating: 4 out of 5
Easy navigation, delivery times a bit long!
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P
Rating: 2 out of 5
Hello, More than a month to deliver a package, an impact on one of them... I've seen better...
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
R
Rating: 3 out of 5
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
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Response from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
A
Rating: 3 out of 5
Long delivery
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M
Rating: 4 out of 5
Delivery errors. And a delivery slip from another nursery in the package, I had to be put in phone contact with the other nursery
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C
Rating: 3 out of 5
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
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S
Rating: 3 out of 5
I don't find it that great
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Response from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
É
Rating: 2 out of 5
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
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Response from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
C
Rating: 1 out of 5
The delivery person signed for me, otherwise I did not receive the package
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. Our customer service has received your complaint and is following up to provide you with a solution as soon as possible. We apologize and hope to count on your understanding for this situation that is beyond our control. Have a nice day.
M
Rating: 1 out of 5
After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing
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Response from Wesco
Hello and thank you for sharing your experience by leaving a review. You were notified by email on November 21 of the unavailability of the product and consequently the cancellation of your order. We sincerely apologize for this situation and fully understand your disappointment. This reference has been removed by the supplier, and we will no longer offer it for sale. However, on our site, you will find other models of activity tables with a similar educational interest (ref 67152171 for example). We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
V
Rating: 3 out of 5
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
C
Rating: 2 out of 5
Delivery was late and some items were damaged
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
A
Rating: 3 out of 5
Difficult order to place and long delivery
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.