Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
M
Marie A.
Rating: 4 out of 5
following a purchase from 07/11/2024
TOP QUALITY PRODUCT. Easy access and ordering on the site with your account. Quick contact with customer service by email. TOO BAD YOU NEED THE SHIPPING EMAIL OF THE PRODUCT TO ACCESS THE PACKAGE TRACKING.
Translated reviews
Response from Wesco
Hello, thank you for taking the time to evaluate your shopping experience on our site. You can track your order in several ways: - from the order confirmation email by clicking on "track my package" - directly from our site: https://www.wesco.fr/tracking/ - from your personal space, in the "my orders" section. See you soon on our site, Have a nice day.
S
Sophie M.
Rating: 3 out of 5
following a purchase from 01/11/2024
Bib with pulled threads. Send complaint email. No return.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
T
Tony M.
Rating: 1 out of 5
following a purchase from 30/10/2024
The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for this situation and we offer you our deepest apologies. Your order will be shipped from our warehouse at the beginning of next week. We thank you in advance for your understanding and patience towards us. We hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
C
Corinne H.
Rating: 2 out of 5
following a purchase from 05/11/2024
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
M
Marie José B.
Rating: 2 out of 5
following a purchase from 05/11/2024
I bought these diapers because I was told that the T6 cheeks were no longer sold
Translated reviews
P
Prevoteau K.
Rating: 4 out of 5
following a purchase from 24/10/2024
Received very quickly
Translated reviews
L
Lydie F.
Rating: 3 out of 5
following a purchase from 31/10/2024
Delivery was very late, photo gives the impression of larger objects than reality
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
S
Stephanie H.
Rating: 3 out of 5
following a purchase from 02/11/2024
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
Translated reviews
H
Hacina J.
Rating: 4 out of 5
following a purchase from 31/10/2024
Products available and delivered quite quickly
Translated reviews
L
Les P'tits Bouchons -.
Rating: 1 out of 5
following a purchase from 30/08/2024
I still haven't received the order and I'm being asked to give a review?
Translated reviews
Response from Wesco
Hello, we are sorry for this situation and we sincerely apologize. Your order experienced a routing error with the carrier, which caused its blockage and a delay in delivery. Customer service is currently underway and our teams are doing their best to resolve the situation as quickly as possible. We hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
L
La Voie Lactée L.
Rating: 3 out of 5
following a purchase from 14/10/2024
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
Translated reviews
C
Christelle G.
Rating: 4 out of 5
following a purchase from 24/10/2024
not easy to navigate from one page to another
Translated reviews
#
#Nom? R.
Rating: 4 out of 5
following a purchase from 29/10/2024
simple and efficient, quote done in one click, quick order (much simpler than the administrative burdens of local authorities to place an order)
Translated reviews
E
Emie P.
Rating: 4 out of 5
following a purchase from 16/09/2024
Not enough information about the shipment and delays.
Translated reviews
R
Rpe Léo Lagrange Centre Est M.
Rating: 3 out of 5
following a purchase from 04/10/2024
Good products, friendly customer service staff, but shipping times are way, way too long!!!
Translated reviews
K
Katy L.
Rating: 1 out of 5
following a purchase from 22/10/2024
EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We take your comment regarding the size of the shipping box into account. This concrete example has just been forwarded to the relevant services to explore possibilities for improvement. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
C
Circonscription D'action Sociale -.
Rating: 4 out of 5
following a purchase from 10/10/2024
A lot of material on the site so the order takes a long time to make. But very positive because there is a lot of choice!!!!!
Translated reviews
Response from Wesco
Hello and thank you for your positive review. To facilitate your next visit, feel free to use the search bar at the top of the site or click on 'Order by reference' or browse our different categories (Furniture and Decor, Childcare, Games and Toys...). We thank you for your loyalty and trust. We look forward to seeing you again soon on wesco.fr. Have a nice day.
C
Caroline G.
Rating: 4 out of 5
following a purchase from 23/10/2024
Site a bit slow
Translated reviews
M
Marine C.
Rating: 1 out of 5
following a purchase from 22/10/2024
Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
L
Laëtitia B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Very happy. The shipment is quick and careful. The site is not very intuitive but you eventually find what you need... Some items that are not from the Wesco brand are more expensive than in other stores.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback with us. We are happy to read your positive review regarding the quality of your order and its shipment. To facilitate your next visit, feel free to use the search bar at the top of the site or to use the online chat available 24/7. Additionally, by choosing Wesco, you are trusting a French company favored by early childhood professionals for nearly 50 years, and you are supporting the employment of our 220 employees. For these reasons, our prices are calculated as fairly as possible and cannot be those practiced by some e-commerce giants. We hope that in light of these elements, you will appreciate the seriousness and commitment of the Wesco brand. We look forward to seeing you again soon on wesco.fr. Have a nice day.
L
Laetitia D.
Rating: 3 out of 5
following a purchase from 08/10/2024
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
Translated reviews
L
Léa P.
Rating: 4 out of 5
following a purchase from 15/10/2024
Everything went very well, I find that the quality of the products is up to par. A small downside on one of the packages regarding the stackable beds, as some screws were missing.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this oversight in your order. Our customer service has processed your request and is taking the necessary steps to send you the missing screws. We apologize for this inconvenience and sincerely thank you for your loyalty. Have a nice day.
M
Mylène D.
Rating: 1 out of 5
following a purchase from 06/09/2024
Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.
Translated reviews
Response from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
M
Multi Accueil Nouvelle Vague M.
Rating: 4 out of 5
following a purchase from 26/09/2024
Order delivered quickly, no issues.
Translated reviews
M
Marilyse B.
Rating: 1 out of 5
following a purchase from 10/10/2024
If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.
Translated reviews
Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
J
Joseph D.
Rating: 4 out of 5
following a purchase from 20/10/2024
I give 4 stars because there is room for improvement regarding the packaging of the parcel, which is too easily opened on the sides without needing to be torn, allowing for too easy theft of the contents; the packaging cardboard needs to be reviewed.
Translated reviews
Response from Wesco
Hello and thank you for sharing your feedback with us. We are forwarding your concrete example to the logistics department to verify our shipping packaging and ensure that this is an exceptional case. We hope that your order fully satisfies you and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
-
- M.
Rating: 3 out of 5
following a purchase from 11/10/2024
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
Translated reviews
K
Karen R.
Rating: 3 out of 5
following a purchase from 11/10/2024
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
Translated reviews
S
Sandrine N.
Rating: 4 out of 5
following a purchase from 03/10/2024
Nothing to report. Positive review.
Translated reviews
M
Micro-Crèche Marie-Ange -.
Rating: 3 out of 5
following a purchase from 11/09/2024
Disappointed by some items given their price, I expected better quality.
Translated reviews
V
Virginie B.
Rating: 3 out of 5
following a purchase from 30/08/2024
Delivery times not respected
Translated reviews
T
Thibaud T.
Rating: 4 out of 5
following a purchase from 08/10/2024
Simple and effective
Translated reviews
L
Ludivine G.
Rating: 4 out of 5
following a purchase from 16/10/2024
Many product references that seem to be of good quality.
Translated reviews
M
Marie T.
Rating: 4 out of 5
following a purchase from 16/10/2024
Hello, I commend your speed and I am ready to recommend other colleagues to consult your site for purchasing activity materials for children.
Translated reviews
F
Fanny B.
Rating: 2 out of 5
following a purchase from 12/10/2024
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
Translated reviews
L
Ludothèque Eedf -.
Rating: 4 out of 5
following a purchase from 17/10/2024
No issues, order received on time, material as described.
Translated reviews
M
Mairie De Paris -.
Rating: 3 out of 5
following a purchase from 08/10/2024
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
Translated reviews
S
Sandra C.
Rating: 4 out of 5
following a purchase from 13/10/2024
Highlighted product, smooth navigation
Translated reviews
B
Bernadette S.
Rating: 4 out of 5
following a purchase from 08/10/2024
I would have liked to be able to watch a video, a tutorial to use the material... I have an autoimmune disease that makes it difficult for me to use my hands... what seems obvious to you is not for me...
Translated reviews
Response from Wesco
Hello and thank you for taking the time to share your opinion with us. These writing aid products are designed to be slipped onto the tips of pencils, near the lead. Their role is to help position the fingers correctly to promote a three-finger grip and facilitate the writing gesture. Our marketing team will study your request and consider possible improvements to be made to the product page (usage video for example). We thank you for your trust and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 