Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Good products and good services but packaging could be improved. Several glasses (thankfully sturdy) were loose in the (huge) box.
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Response from Wesco
Hello,
Thank you for taking the time to leave us your feedback. We are delighted to learn that the quality of our products and services meets your satisfaction.
However, we have taken note of your comment regarding the packaging of your glasses. Your observations have been immediately forwarded to our logistics team to improve the packaging.
Have a nice day
P
Pataques -.
Rating: 1 out of 5
following a purchase from 27/07/2026
The package is empty..
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Response from Wesco
Hello,
We are sincerely sorry to read your message and we completely understand your dismay at this empty package.
Your request has been processed by our after-sales service and a replacement product has been sent to you.
We renew our apologies for this inconvenience and thank you for your patience.
Have a nice day
A
Anne C.
Rating: 3 out of 5
following a purchase from 17/07/2026
I would have liked to receive my complete order and not have to take steps to obtain the missing items
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Response from Wesco
Hello, Thank you for sharing your feedback.
Our tracking indicates that the entirety of the order was delivered on the same day via 2 separate packages. If a product was missing from your boxes, please contact us with your order number so we can understand what happened and assist you. Have a nice day
A
Association 123Soleil -.
Rating: 4 out of 5
following a purchase from 26/06/2026
good
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Maison De La Petite Enfance M.
Rating: 4 out of 5
following a purchase from 09/07/2026
quick, good feedback
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Pénélope R.
Rating: 1 out of 5
following a purchase from 07/07/2026
The carrier clearly was not at the right address since he indicated to me by email that he could not make the delivery while we were on site. He returned my order to the sender even though I immediately took the necessary steps with Wesco (as soon as I received the non-delivery email). As a result, my order will likely be delivered at the end of August now..
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for the difficulties encountered during the delivery of your order. After verification, the carrier informed us that a delivery attempt could not be completed. As this is a school establishment, the order was then automatically returned to our warehouses for storage, according to the procedure in place during the summer period. It will be resent at the end of August to be delivered to you as soon as operations resume. We fully understand your disappointment regarding this situation and apologize for the inconvenience caused. We thank you for your understanding and hope that your order will bring you complete satisfaction upon receipt. Have a nice day.
M
Mairie St Maurice L'exil -.
Rating: 4 out of 5
following a purchase from 13/07/2026
Effective phone advice Quick order and delivery
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Mairie De Tressan -.
Rating: 4 out of 5
following a purchase from 08/07/2026
satisfied
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Hélène R.
Rating: 1 out of 5
following a purchase from 23/06/2026
A big delay, a returned package and still not delivered !!
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Response from Wesco
Hello,
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
F
Flavie C.
Rating: 3 out of 5
following a purchase from 02/06/2026
Delivery too long
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Response from Wesco
Hello,
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
M
Médiathèque -.
Rating: 4 out of 5
following a purchase from 24/06/2026
good as always
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Crèche Les Petites Frimousses -.
Rating: 2 out of 5
following a purchase from 01/07/2026
The products are compliant and the packaging is suitable. The problem comes from the carrier who left the boxes under a shelter and with the wrong recipient. We found the boxes by chance.
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Centre De Loisirs -.
Rating: 4 out of 5
following a purchase from 26/06/2026
Happy with WESCO products. The products arrive in good condition.
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Jean-Luc G.
Rating: 4 out of 5
following a purchase from 26/06/2026
PARCELS RECEIVED ON TIME.... BUT NOT UNPACKED YET
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- M.
Rating: 4 out of 5
following a purchase from 01/07/2026
very well however I asked a question for my second quote that remains unanswered
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Elodie L.
Rating: 2 out of 5
following a purchase from 01/07/2026
Two packages arrived in two large boxes, we will need to consider adapting the shipments. Arrived by Colissimo, so the post. One package was re-taped by the post office and the second arrived completely open. The postman asked me if I had everything, so 3 items but didn't want me to open the second box, it was difficult for me to know if I had everything. In the end, I have everything but very poorly packaged.
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Response from Wesco
Hello,
We take good note of your report regarding the delivery of your order and we are reassured to learn that you have received all your items.
To provide you with some clarifications, receiving two separate boxes is completely normal: the distribution of your shipments directly depends on the nature of your products and the filling rate of our packaging.
Furthermore, please note that Colissimo can indeed repackage or re-tape a package if it has been weakened or handled during transit in their network. However, we will forward your comment to our carrier to remain vigilant about the quality of their delivery service.
Have a nice day.
S
Sophie L.
Rating: 2 out of 5
following a purchase from 02/07/2026
Incomplete order, order tracking inconsistent with reality. Non-compliance with the delivery choice and no response to my customer service request.
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Nathalie P.
Rating: 4 out of 5
following a purchase from 28/06/2026
I am very happy with the furniture, very sturdy and pretty. However, I received damaged boxes and one corner of the furniture was damaged. And frankly, I expected clearer explanations for the assembly.
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Mac Solidarite -.
Rating: 2 out of 5
following a purchase from 26/06/2026
Delivery received, delivery person refuses to transport and the packages to the nursery
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Vincent P.
Rating: 4 out of 5
following a purchase from 28/06/2026
very good
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Soussen M.
Rating: 3 out of 5
following a purchase from 24/06/2026
The material is perfect but it's still very expensive
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Nabila B.
Rating: 4 out of 5
following a purchase from 22/06/2026
I am satisfied with my purchases, it's quality
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Brigitte B.
Rating: 1 out of 5
following a purchase from 21/06/2026
Very unpleasant delivery person, did not want to pick up the pallets delivered supposedly with a pallet!! torn boxes everywhere I have not yet checked my goods because I am a childminder but I am already very angry so I really hope that the goods will be impeccable, given the state of the boxes I doubt it a lot I will send you the photos as soon as possible.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and we fully understand your anger at the delivery person's attitude and the condition of the received boxes. This type of behavior and service does not reflect at all the quality of service we demand for our customers.
Please know that all information regarding this delivery incident has been immediately forwarded to our transport service so that your comment can be escalated to the concerned provider.
As soon as you have inspected your material, if you notice any damaged or missing products, we invite you to send us your message along with your photos to the address [email protected]. Our teams will do what is necessary to resolve the situation as quickly as possible.
Have a nice day
M
Mairie De Fresnes M.
Rating: 4 out of 5
following a purchase from 11/06/2026
Package in good condition. Tracked and fast delivery. BE CAREFUL with the size of the packaging box, very large for a small item.
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Sandra W.
Rating: 4 out of 5
following a purchase from 21/06/2026
Very good
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Cindy B.
Rating: 2 out of 5
following a purchase from 12/06/2026
2 chairs out of 6 are damaged at reception, I made a complaint, I am waiting
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Response from Wesco
Hello,
We take note of your report and we sincerely apologize for the two chairs that arrived damaged.
We want to reassure you: your complaint has been taken into account and processed by our after-sales service. The two replacement chairs have already been sent to you and will reach you as soon as possible to complete your set.
We thank you for your patience and understanding.
Have a nice day
N
Nathalie B.
Rating: 3 out of 5
following a purchase from 21/06/2026
Very good
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Christine L.
Rating: 4 out of 5
following a purchase from 31/05/2026
Quick order but the box had been opened!
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Fabienne H.
Rating: 4 out of 5
following a purchase from 15/06/2026
store offering many quality references for all ages and the service is quick.
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Communauté De Communes Vienne Et Gartempe -.
Rating: 3 out of 5
following a purchase from 10/06/2026
regular errors in orders.
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the errors found in your orders. The compliance of your packages is a priority for our logistics teams, and we apologize for these repeated inconveniences.
We inform you that our after-sales service has already taken charge of your file and processed your complaint. To correct this error, a batch of adhesive sheets has been resent to you and will reach you as soon as possible.
We hope that this shipment will fully satisfy you and help regain your trust.
Have a nice day
L
Les Colibris -.
Rating: 4 out of 5
following a purchase from 20/05/2026
materials to standard
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Sylvie P.
Rating: 3 out of 5
following a purchase from 08/06/2026
We are a bit disappointed with the quality of the materials
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Response from Wesco
Hello,
We sincerely regret your disappointment regarding the quality of the materials of your products. We place paramount importance on the selection and robustness of our components.
To help us better understand your situation and to escalate these issues, could you provide us with more details about the item(s) concerned as well as the components that did not meet your satisfaction?
Since this is a specific remark about the technical composition of the products, we invite you to contact directly at [email protected].
Have a nice day
N
Nathalie F.
Rating: 4 out of 5
following a purchase from 10/06/2026
The wesco site is really good, delivery on time with tracking.
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- C.
Rating: 2 out of 5
following a purchase from 15/06/2026
Hello, A box arrived broken in the carton but there was no piece of plastic in it. This means it was already broken before being put inside.
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Response from Wesco
Hello,
Thank you for alerting us through this channel about this broken product received.
In order for us to check with our logistics team and quickly proceed with the replacement of your box, we invite you to make a claim with our after-sales service (SAV). Please send your request by email to [email protected] specifying your order number and attaching a photo of the broken item.
Have a nice day
M
Mini Hope -.
Rating: 4 out of 5
following a purchase from 12/06/2026
Package intact and on time thank you
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Annick D.
Rating: 4 out of 5
following a purchase from 10/06/2026
I am satisfied with the purchases made. Overall, my order went very well. The most negative point is the price of the items, and perhaps the lack of benefits granted to early childhood professionals like childminders (of which I am one), it's a bit of a shame!
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Sandra D.
Rating: 1 out of 5
following a purchase from 10/06/2026
Lack of communication between the delivery person and the Wesco team. Naturally, I will not order other items from you.
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Response from Wesco
Hello,
We sincerely regret your dissatisfaction and are sorry to read that your delivery experience was so disappointing.
In order for us to understand what happened and improve our services, could you provide us with some details about the problem you encountered?
We invite you to share these details by writing to [email protected].
Have a nice day
S
Stella P.
Rating: 1 out of 5
following a purchase from 07/06/2026
I did not receive the catalog
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Response from Wesco
Hello,
We take good note of your feedback regarding the non-receipt of your catalog.
However, after checking on our side, our information indicates that the shipment and delivery were indeed made to your address. It is possible that a postal delay occurred during the delivery.
Have a nice day
C
Cabinet D’orthophonie -.
Rating: 2 out of 5
following a purchase from 16/05/2026
Not received all items Very long delay
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Response from Wesco
Hello,
We take good note of your feedback and we are sincerely sorry for the absence of certain products in your package.
In order for us to verify your file and proceed as quickly as possible with the sending of the item not received, we invite you to make a request to our after-sales service. You can send your complaint by email to [email protected] specifying your order number.
Have a nice day
E
Ei Séverine Lairy -.
Rating: 3 out of 5
following a purchase from 26/05/2026
Material of very good quality but delivery time to be improved (I was supposed to be delivered between the 8th and the 10th and was finally delivered on the 11th which required me to organize additional work to receive the package.
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