Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Package received empty so I can't judge. Still no response from customer service after 4 days
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Response from Wesco
Hello and thank you for taking the time to leave a review following your order. We sincerely apologize for this surprising situation. Our customer service has processed your complaint and will proceed with a new shipment of your order. We thank you in advance for the additional patience we are asking of you and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
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Odile V.
Rating: 4 out of 5
following a purchase from 07/10/2024
Very unpleasant to be interrupted by verified reviews; I don't have time to redo my comments; I don't know where they went.
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Anne T.
Rating: 2 out of 5
following a purchase from 10/10/2024
Defective toy guitar.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.
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Anaïs P.
Rating: 3 out of 5
following a purchase from 02/09/2024
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
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Christine S.
Rating: 4 out of 5
following a purchase from 08/10/2024
Very good for the little ones, they can easily take them.
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Dessine-Moi La High-Tech -.
Rating: 1 out of 5
following a purchase from 02/10/2024
An order that takes more than 14 days to arrive and therefore deadlines not met. The order was delivered to the post office without a name, just a mobile number. No way to contact anyone (emails go unanswered) and I won't even mention the incompetent chatbot, plus there are missing cones in the order!
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for this situation and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you new cones. We fully understand your dissatisfaction but hope you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
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Anne-Claude P.
Rating: 1 out of 5
following a purchase from 03/10/2024
I was supposed to receive my package over a week ago; I have not received it, I sent 3 messages to customer service and have not received a response (other than an acknowledgment of receipt of my request).
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Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize as we did not meet your expectations regarding delivery and our response time. Our customer service team is taking over to propose a solution. We hope to regain your trust during your next experience on our site. Have a nice day.
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Centre Social Mpt De Courdimanche -.
Rating: 1 out of 5
following a purchase from 26/09/2024
one missing part and one broken part. No response from customer service a week after my email
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our apologies for the processing delay of your complaint. Our customer service has taken the necessary steps to send you new compliant parts. We thank you in advance for your patience towards us and hope that you will renew your trust during your next visit to wesco.fr. Have a nice day.
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Les Petits Saints Moriots -.
Rating: 1 out of 5
following a purchase from 11/07/2024
Very large delivery delay. The information provided by customer service is incorrect. No news for weeks about our order but we continue to receive Wesco ads, very irritating. A small commercial gesture was made but unfortunately after that, things did not improve. The delivery was incomplete... We do not recommend at all.
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Response from Wesco
Hello and thank you for taking the time to explain your situation by leaving a review. We sincerely apologize for all the problems that have unfortunately accumulated. Our customer service has taken note of your complaint and is taking the necessary steps to resend the two missing packages. We sincerely regret that your experience on our site has been so disappointing. We hope that you will give us a second chance to make a better impression and that you will allow us to regain your trust during a future order. Have a nice day.
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Mairie De Mouzeil -.
Rating: 1 out of 5
following a purchase from 10/07/2024
The lockers have still not all been delivered... Order placed at the beginning of summer... But the invoice has already reached us....
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Response from Wesco
Hello and thank you for taking the time to explain your situation. First of all, we sincerely apologize for the availability and delivery time of the products ordered on our site. After checking the tracking of your order and according to the delivery slip signed and stamped by your town hall, we confirm that the last package was indeed delivered on October 10th. We hope that the products will meet your expectations and bring you satisfaction. We would be delighted to see you again soon on wesco.fr. Have a nice day.
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Maison D'enfant Castelnouvel M.
Rating: 4 out of 5
following a purchase from 13/09/2024
Nothing to report, very good service, fast
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Creche De L'étage -.
Rating: 2 out of 5
following a purchase from 11/09/2024
I haven't received a follow-up regarding my complaint.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. Our customer service has received your complaint and will get back to you today. We apologize for the processing delay and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Laurence V.
Rating: 2 out of 5
following a purchase from 03/10/2024
I still haven't received the bed, 1 package delivered out of 2
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Response from Wesco
Hello and thank you for sharing your feedback with us. We are sorry if the delivery time does not meet your satisfaction. According to our information, the delivery of the second package is scheduled for today (as indicated in your order confirmation). We thank you for your patience and loyalty. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Amelie G.
Rating: 2 out of 5
following a purchase from 27/09/2024
Delivery box too "soft", box bent and perforated so the poster as well..
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to [email protected] specifying your order number, the issue encountered, and attaching a photo of the damaged product? We thank you in advance for your cooperation and hope that you will give us a second chance to make a better impression when you return to wesco.fr next time. Have a nice day.
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Sarl Les Jolis Trop Drôles -.
Rating: 3 out of 5
following a purchase from 23/09/2024
Super compliant with the photos... fast delivery I recommend 100000 percent
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Mairie -.
Rating: 1 out of 5
following a purchase from 13/09/2024
Poor communication
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Response from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. We sincerely apologize as the order tracking did not set up as it should have. We regret this lack of communication and are aware of the inconvenience caused. The relevant internal services have been informed of the malfunction and have taken the necessary steps to ensure that the problem does not recur with other customers. We hope that you will still renew your trust in us and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
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Maison De Quartier Godeleine Petit -.
Rating: 3 out of 5
following a purchase from 31/07/2024
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
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Catherine H.
Rating: 3 out of 5
following a purchase from 28/06/2024
Order placed in July, toy received at the beginning of October, 1 item no longer available
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Creche Vendome C.
Rating: 4 out of 5
following a purchase from 23/09/2024
clear site, quick order
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Muriel J.
Rating: 1 out of 5
following a purchase from 02/09/2024
I placed three orders with Wesco at the end of July and the end of August with a delivery on September 2 for the two orders placed at the end of July. No news from the customer, no email or call. I later learned that the products that were in stock at the time of my order are no longer in stock. I am still waiting for my delivery from the end of July and still no news.
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Response from Wesco
Hello and thank you for taking the time to evaluate your recent shopping experiences on our site. We sincerely apologize for the unavailability of some of our references as well as the delivery delays. For each of the three orders placed, you received emails informing you of the order status and estimated delivery dates. Based on the information we have just verified, the last delivery is scheduled for the end of October. We are aware that these successive events are disappointing and we regret that they impact your trust in Wesco. We hope you will give us a second chance to make a better impression in the future. Have a nice day.
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- G.
Rating: 3 out of 5
following a purchase from 23/09/2024
bad delivery location
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Elodie D.
Rating: 4 out of 5
following a purchase from 20/09/2024
Reliable site recognized for its quality among small businesses. Not always easy to navigate in searches.
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Mairie Anse -.
Rating: 1 out of 5
following a purchase from 26/09/2024
The order only included 3 items that I had actually ordered and I was missing many items
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Response from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize for the inconvenience caused and regret that your shopping experience on our site resulted in a partial delivery. Your case is being processed, our customer service is doing what is necessary to provide you with a satisfactory solution. We thank you for your trust and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
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Multi Accueil De Delme -.
Rating: 4 out of 5
following a purchase from 30/09/2024
Searching is easy but the catalog is not superfluous
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St Pierre St Paul A.
Rating: 3 out of 5
following a purchase from 30/09/2024
Satisfaction level not very high since the material is not of good quality
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Eliana C.
Rating: 4 out of 5
following a purchase from 12/09/2024
Perfect tracking and delivery
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Rémi P.
Rating: 3 out of 5
following a purchase from 20/09/2024
Satisfied overall except for the liquid gouache
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Patricia J.
Rating: 3 out of 5
following a purchase from 27/09/2024
Defective zipper closure of the replacement cover
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Response from Wesco
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
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Ca Du Pays De Dreux -.
Rating: 4 out of 5
following a purchase from 02/09/2024
Correct overall,
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Micro-Crèche Les P'tites Lucioles -.
Rating: 4 out of 5
following a purchase from 23/09/2024
Fluid and clear site
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Ime Mirasol I.
Rating: 4 out of 5
following a purchase from 24/09/2024
Good.
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Mairie De La Rochette - Alsh Escargot -.
Rating: 4 out of 5
following a purchase from 06/08/2024
Order received in several parts, but in accordance with the order.
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- M.
Rating: 2 out of 5
following a purchase from 16/09/2024
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
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Ophélie D.
Rating: 4 out of 5
following a purchase from 12/09/2024
The site is quite simple to use, you can find everything you want and more. There is a wide choice in terms of materials or toys, accessories, etc. It's just a shame that the prices are so high because we can't afford to buy everything we need or want for work (childcare assistant) all at once but in several times.
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Alia E.
Rating: 1 out of 5
following a purchase from 15/09/2024
Not satisfied with the product.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.
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Morgane S.
Rating: 4 out of 5
following a purchase from 15/09/2024
Overall smooth navigation. Delivery a bit long.
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Flora L.
Rating: 3 out of 5
following a purchase from 15/09/2024
The edges are quite high, but the underside is already a bit damaged.
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Response from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
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Christine B.
Rating: 4 out of 5
following a purchase from 18/09/2024
Delivery was okay and fast. WESCO items remain expensive and not affordable for everyone.
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Stéphanie D.
Rating: 1 out of 5
following a purchase from 27/08/2024
The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.
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Response from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
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Halte-Garderie -.
Rating: 1 out of 5
following a purchase from 18/06/2024
Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.
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Response from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.
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