Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 4 stars

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Periscolaire Crusnes -.

Published on 11/01/2024 à 09h48 following a purchase from 15/12/2023

Good but what to do when there is breakage (plates)

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Association L.

Published on 09/01/2024 à 11h46 following a purchase from 23/11/2023

I regret the difficulty in accessing invoices, particularly the fact that they are only received upon receipt of the products when they are fully paid before shipping... Moreover, you should not issue invoices based on the delivered part but according to the totality of the order, that would be more logical and easier to manage, especially when we need to quickly transmit paid invoices when financial aid is at stake. Furthermore, there is incorrect information about delivery times. I was supposed to receive the equipped dollhouse before Christmas (a gift for the children at the daycare...) as indicated during my order, but the deadline was simply pushed to 2024... disappointment.

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Sylvie L.

Published on 08/01/2024 à 18h13 following a purchase from 11/11/2023

Delayed delivery, too bad it was for Christmas.

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Helder D.

Published on 08/01/2024 à 15h05 following a purchase from 15/11/2023

I just regret that it didn't arrive on time for Christmas even though I ordered in advance and the order was placed on November 15. Hence my rating.

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Caroline B.

Published on 08/01/2024 à 12h07 following a purchase from 22/12/2023

Navigation on the site is simple and effective; there was a small issue with the order, confusion between the quote and the final order, probably due to a long gap between the two! Perfect delivery, thank you.

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Christel L.

Published on 08/01/2024 à 11h03 following a purchase from 16/12/2023

Disappointed with the delivery; it was supposed to be delivered to my home, and I was delivered to a pickup point.

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Xavier O.

Published on 05/01/2024 à 12h06 following a purchase from 29/11/2023

I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.

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Response from Wesco Published on 11/01/2024

Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.

Charlène C.

Published on 27/12/2023 à 10h50 following a purchase from 12/12/2023

correct

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Au Pays Des Merveilles -.

Published on 27/12/2023 à 08h09 following a purchase from 12/12/2023

...??

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Pascale M.

Published on 26/12/2023 à 14h50 following a purchase from 11/12/2023

Product as described and delivered on time

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Stéphanie G.

Published on 26/12/2023 à 00h28 following a purchase from 10/12/2023

Following the purchase of a damaged mobility kit, I sent a message to customer service, and I am still waiting for a response; it has already been about 10 days. There is no need to rush.

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Response from Wesco Published on 04/01/2024

Hello and thank you for taking the time to share your feedback with us. The response time from our customer service has been somewhat extended during this busy end-of-year period. Our customer service has processed the exchange of the product. We sincerely apologize for the inconvenience caused and thank you for your patience. We hope to see you again in 2024 on our website wesco.fr. Have a nice day.

Natacha D.

Published on 25/12/2023 à 19h17 following a purchase from 29/11/2023

I would appreciate it if the site mentioned (for each product) the place of manufacture, this would give an idea of the quality and avoid unpleasant surprises. The product videos are very helpful, they helped me in my choices.

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Response from Wesco Published on 02/01/2024

Hello and thank you for taking the time to share your expectations with us. Regarding the display of the place of manufacture, we already specify it on some Wesco-designed products as well as on many partner brand products. Given the thousands of references available on our site, updating the place of manufacture can only be done gradually. Because listening to our customers remains one of our priorities, we will certainly pass your request to the relevant department. Finally, we are delighted to read that the videos provided you with the necessary help to finalize your purchases. Your feedback reassures us in our plans for evolution to always provide more advice to guide our customers in their product choices. We hope to have the opportunity to see you again in 2024 on our site. We wish you a beautiful day.

Stephanie L.

Published on 24/12/2023 à 13h57 following a purchase from 16/12/2023

Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.

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Response from Wesco Published on 02/01/2024

Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.

Leonie G.

Published on 21/12/2023 à 21h47 following a purchase from 12/12/2023

Smaller than it seems

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Response from Wesco Published on 22/12/2023

Hello and thank you for taking the time to evaluate this product. To help you make the right choice, we specify the dimensions and other technical characteristics on each product sheet. We are sorry that you missed this information. We look forward to seeing you again soon on www.wesco.fr. Have a nice day.

Popy B.

Published on 21/12/2023 à 20h55 following a purchase from 12/12/2023

I received the broken chest, I request a refund, you send me 2 documents, one telling me that I need to return the damaged goods at my expense, so 13.90 euros. With a label to stick on the package to send it back to you, which I did on Wednesday 20/12/2023 in the evening, and the next day I receive a message saying that it is not necessary given the photos I sent you, and that you will send me a chest. So in all this, it costs me, I want to send you all the proof of your letter and my shipment to Chronopost, as by chance, [email protected] tells me that my message is refused. Thank you Wesco, very disappointed.

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Jean-Philippe B.

Published on 20/12/2023 à 15h19 following a purchase from 30/10/2023

Efficient customer service but the product was defective twice. Optimal response from customer service during the first return: "We confirm the handling of your complaint. We are doing what is necessary to send you a new board. We will not take back the defective one, you can throw it away. With all our apologies for the inconveniences encountered." However, the second product had the same defect. I did not return it but repaired it myself. The brand is JUVENILIA. Disappointed by the quality of manufacturing.

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Xavier D.

Published on 19/12/2023 à 22h35 following a purchase from 09/12/2023

Few embossed cards

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Sébastien C.

Published on 19/12/2023 à 13h18 following a purchase from 02/12/2023

Quality of products is top but the delivery packaging is not great

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Emile Lafortune Chez Jack R.

Published on 18/12/2023 à 14h13 following a purchase from 04/12/2023

Impossible to get information about packaging before ordering. It was important for us, it forced us to reduce the order of several items that we are looking for elsewhere🤷‍♂️

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Multi Accueil -.

Published on 18/12/2023 à 11h13 following a purchase from 28/11/2023

good

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Anne-Gaëlle L.

Published on 18/12/2023 à 10h28 following a purchase from 03/12/2023

Fast delivery and product as I wanted.

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Roselyne R.

Published on 18/12/2023 à 10h01 following a purchase from 04/12/2023

nothing to complain about; we find many unusual and interesting things on your site the delivery went well; for once we dealt with a very nice delivery person.

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Jean Philippe H.

Published on 17/12/2023 à 09h55 following a purchase from 30/11/2023

Store that I recommend

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Dominique P.

Published on 13/12/2023 à 21h00 following a purchase from 01/12/2023

Delivery time respected, nice box, top articles!

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Karine M.

Published on 13/12/2023 à 17h11 following a purchase from 04/12/2023

I find for a delivery of 150 euros because I am not a paying club member and paying an eco tax for each product is not very commercial.

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Response from Wesco Published on 14/12/2023

Hello and thank you for taking the time to leave us a review. According to our terms and conditions, shipping costs are free for purchases over 250€ . In your order case, joining our Advantage Club would not have made a difference since the products you chose are not eligible for delivery to a pickup point (which is free from 25€ of purchases). Finally, the eco-participation is a legal obligation regardless of the merchant site. We invite you to consult our dedicated page on eco-participation to better understand it: https://www.wesco.fr/tri-et-recyclage-du-mobilier.html. We hope the products meet your satisfaction and that you will come back to see us soon on wesco.fr. Have a nice day.

Sandra B.

Published on 11/12/2023 à 11h28 following a purchase from 23/11/2023

Delivery quite fast.

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Laurence L.

Published on 10/12/2023 à 16h08 following a purchase from 27/11/2023

Delivery time in accordance with the expected time. Package received in perfect condition (a lot of care regarding the packaging).

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Nicole L.

Published on 10/12/2023 à 14h30 following a purchase from 22/11/2023

Packaging a bit too large, but no problem.

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Cécile B.

Published on 09/12/2023 à 17h17 following a purchase from 20/11/2023

Order and delivery very good. The site is good but I sometimes have trouble finding specific items (very selective keywords). I had to go through a search engine to click on the Wesco site for the item I was looking for.

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Response from Wesco Published on 11/12/2023

Hello and thank you for your feedback. To improve our site, we would like to know which item you had difficulty with? Thank you for your constructive feedback on this matter. See you soon on wesco.fr.

Les Petits Galopins M.

Published on 07/12/2023 à 20h22 following a purchase from 22/11/2023

Usually I am satisfied but there were 3 liters of gouache missing from the order we placed that were not in the package. The after-sales service has still not responded to me.

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Response from Wesco Published on 08/12/2023

Hello and thank you for taking the time to alert us through this channel. Our customer service has received your request and will process it today. The missing products will be resent. We sincerely apologize for this oversight and hope that it will not affect the trust you have in Wesco. Have a nice day.

Gisele L.

Published on 06/12/2023 à 20h46 following a purchase from 20/11/2023

I ordered because I knew the company from orders made in nurseries. Now that I am at home, I continue to order, even if sometimes the price limits me.

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Halte Garderie Gribouille -.

Published on 06/12/2023 à 15h55 following a purchase from 21/11/2023

Easy navigation.

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Sylvie P.

Published on 06/12/2023 à 09h11 following a purchase from 22/11/2023

Practical, I really like the possibility of creating a quote.

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Nelly P.

Published on 05/12/2023 à 20h14 following a purchase from 24/11/2023

The products are perfect. I just regret that with an order of over 150€, we still have to pay shipping costs. You could offer them for a certain order amount.

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Response from Wesco Published on 08/12/2023

Hello and thank you for your feedback. On our site, shipping costs are free from 250€. You can find all the information related to delivery in our General Terms and Conditions of Sale. See you soon on our site, have a nice day.

Thomas B.

Published on 05/12/2023 à 18h32 following a purchase from 22/11/2023

Dense but complete site

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Agnes B.

Published on 05/12/2023 à 12h02 following a purchase from 13/11/2023

Order received very late compared to the indicated date and the music note is not great. The winder is very hard to wind for an adult and impossible for a child. Disappointed with my purchase, a bit high in price.

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Julie G.

Published on 05/12/2023 à 10h39 following a purchase from 16/11/2023

I am not a fan, not very practical!

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Response from Wesco Published on 08/12/2023

Hello and thank you for taking the time to evaluate your experience on our site. To help us improve, could you detail the issues you encountered? Thank you for your feedback, hoping to see you again soon on our site. Have a nice day.

Celine H.

Published on 05/12/2023 à 09h26 following a purchase from 21/11/2023

I am missing an item from my order. I made a complaint and I have not received any news to date.

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Response from Wesco Published on 07/12/2023

Hello and thank you for taking the time to alert us. Our customer service responded to you on November 30, specifying that the missing product would be resent. It should reach you very soon. We sincerely apologize for this inconvenience and hope you will visit us again on wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 03/12/2023 à 19h16 following a purchase from 07/09/2023

Very good

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Liliane G.

Published on 30/11/2023 à 21h06 following a purchase from 21/11/2023

Pleasant and easy-to-use site

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