Customer reviews of Wesco

Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.

Hello and thank you for sharing your feedback. After checking on our side, the delivery of your order was estimated between 17/11 and 20/11. The product you ordered was available earlier and was delivered to you 3 days before the announced date. We regret that this delay was not fast enough for your taste. Nevertheless, by choosing WESCO you are trusting a French SME whose teams do their utmost every day to ensure quality services and satisfy customers. We are sorry to read that the phone reception was not as warm as expected and we hope you will give us a second chance by visiting us again soon on wesco.fr. Have a nice day.

Hello and thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused. Our teams prepare each order with care; unfortunately, it can happen that they suffer from the unpredictability of transport, independently of our will. On our side, we have informed our logistics service to get in touch with the carrier in question. If the product is damaged or unusable, we invite you to file a complaint at [email protected]. We hope you will not hold this unfortunate experience against us and that you will come back to see us soon on wesco.fr. Have a good day.

Hello and thank you for taking the time to express your opinion. Your order contained two products with incompatible dimensions for shipping in a single package. Additionally, when placing the order, you have the option to choose delivery in one go so that your order leaves our warehouse when all products are available. As part of our CSR policy, our teams are indeed working on improving our shipping packaging, and new solutions will be implemented in 2024. We hope to see you again soon on wesco.fr and wish you a very good day.

Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.

Hello and thank you for alerting us this way. First of all, we thank you for your loyalty and the trust placed in WESCO. We sincerely apologize for the partial delivery of your order. After our investigation, the last package is currently in transit and should normally be delivered within 2 days. If this is not the case, you can write to us directly at [email protected]. We hope you will not hold this exceptional situation against us and that you will always be satisfied to come back to us on wesco.fr. Have a nice day.

Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your point of view with us. Our web team works with a continuous improvement mindset to make the experience on our site as smooth as possible. In order to better satisfy our customers, we are open to all suggestions and invite you to write to us at [email protected]. Regarding our return policy, it is explained in our terms and conditions. We remain available at [email protected] if you encounter a problem with a product ordered. We hope you will visit us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the failure to meet the delivery deadline and we understand your dissatisfaction. The product you ordered has unfortunately been a victim of its success, its restocking has delayed its delivery to your home by several days. We do not control the daily schedules of the delivery drivers; however, we will pass this information on to the delivery provider so that a more precise delivery time can be communicated for future orders. We regret that your experience on our site has been so disappointing and does not meet our commitments to satisfy our customers. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.

Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.