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A
Rating: 4 out of 5
A bit tricky to find what you are looking for
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Meets my expectations
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Rating: 2 out of 5
The order I placed is not the one I received. After more than 3 weeks of discussions, I am offered a credit note that does not work as payment on the site. I have to write a check or make a transfer that does not work below 100 euros of order. Very very complicated for an online order. I am disappointed.
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Rating: 3 out of 5
The site is slow, every time we want to go back or see another product, the site does not remember what we just saw and we have to retype the product name. The pages take a long time to load. I wanted to have my quote validated by the treasurer of my association, he could not do it, he had to redo a quote for himself to be able to validate the order. The delivery instructions were not transmitted to the carrier. He arrived days before the scheduled date and did not call me to inform me of his arrival, so he had to leave it in front of the door (with my agreement) because I could not be present to receive it.
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Rating: 1 out of 5
Order not received although it is noted as delivered to my mailbox.
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Rating: 4 out of 5
The site is very good, products are easy to find.
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Rating: 4 out of 5
Box delivered very damaged, to report to the carrier.
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Response from Wesco
Hello and thank you for bringing this information to our attention. We are sorry that your order was mishandled during delivery while our teams pay great attention during preparation. We will immediately notify the concerned carrier so that this does not happen again in the future. This situation remains independent of our will and we hope that you will still come back to see us on www.wesco.fr. Have a nice day.
A
Rating: 4 out of 5
The only downside is the delivery for which we have no information about the delivery date
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Rating: 4 out of 5
Very well done
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Rating: 3 out of 5
I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...
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Rating: 3 out of 5
Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.
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Response from Wesco
Hello and thank you for sharing your feedback. We are sorry if you did not feel recognized as a professional in early childhood because that is absolutely not the message we want to convey. On the contrary, at WESCO, we encourage and respect all forms of childcare to allow every child to thrive in safety and kindness. On our site, we offer payment in 4 installments if you choose to pay via Paypal. Your feedback makes us aware that this information about payment in 4 installments needs to be highlighted more on our site, and we will work on that. Finally, we invite you to find the good deals (promo codes, advantage clubs) reserved for childminders on the page https://www.wesco.fr/codes-promos.html. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
A
Rating: 4 out of 5
Fast, serious
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Rating: 4 out of 5
The delivery is on time, however, even though the packaging is very solid, the glasses cases could have been better secured.
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Rating: 4 out of 5
Delivery as expected
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Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Order not received, I cannot judge ...
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A
Rating: 4 out of 5
Not always clear to find your order
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Rating: 3 out of 5
Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.
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Response from Wesco
Hello and thank you for sharing your feedback. After investigating with our logistics service, we have several explanations that justify this exceptionally longer delivery time. When you choose your delivery date, the order is prepared in our warehouse 7 days in advance. In your case, the preparation of your order was scheduled for 12/27. However, this year our company was exceptionally closed between Christmas and New Year to allow our employees to fully enjoy this period. Therefore, your order was prepared with a few days delay and consequently, the delivery was also delayed. This is an unfortunate combination of circumstances and we hope this will not affect your loyalty to WESCO as your satisfaction remains our priority. We look forward to seeing you again soon on www.wesco.fr and wish you a very good day.
A
Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
Satisfied with the order.
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Rating: 3 out of 5
If there's an error, everything goes back to square one. The basket is not preserved! Complicated and unfulfilled delivery.
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Rating: 4 out of 5
Heterogeneous content
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Rating: 3 out of 5
The site could be improved especially the user experience during checkout
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Rating: 4 out of 5
Items conforming and very good quality. Too bad the delivery was not up to par. Order received several days late compared to the announced date.
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Rating: 4 out of 5
Good packaging, inflation tool. And spare valve, just missing a tool to easily remove the valve
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Rating: 4 out of 5
Very sturdy changing table, but I find it not deep enough, the children's feet stick out too much and the assembly instructions are very difficult to understand.
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Rating: 3 out of 5
It is unfortunate that we were not informed of the delivery day or the time slot. I was leaving when the delivery arrived.
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Rating: 2 out of 5
The customer service assured me that I would receive the gift card just after payment, which was not the case at all, I had to call customer service and create a fake gift card. The gift card is not practical to create at all.
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Response from Wesco
Hello and thank you for choosing WESCO to please one of your loved ones! Not being immune to a malfunction on our site, we conducted several technical verifications. The gift card was indeed sent 10 minutes after your order. Following your call 24 hours later, we resent the gift card once again. We are sorry if this process seemed complicated to you because we assure you that the gift card is a quick solution that surely brings joy! We will be very happy to see you again soon on www.wesco.fr and we sincerely thank you for your loyalty. Have a nice day.
A
Rating: 4 out of 5
Order compliant with what I ordered
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Rating: 4 out of 5
A bit disappointed with the bricks from the archibloc kit but they were on promotion so the expense was not excessive compared to other similar products on other sales sites
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Rating: 4 out of 5
Fast delivery, product matches the description
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Interesting site but delivery fees are a bit high.
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Rating: 3 out of 5
A bit long delay, and one item is not as described (orange paint instead of black)
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Rating: 3 out of 5
Many bugs on the site, complicated navigation
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on it every day, and we would like to know more about the aspects that disappointed you. Feedback from our customers is valuable for improving our practices and progressing because our only goal is your satisfaction! We hope you will give us a second chance to make a better impression by returning soon to www.wesco.fr. Have a nice day.
A
Rating: 3 out of 5
The site: very good Delivery: average, everything was in stock according to the site and the quote, I had specified that the delivery should arrive before 23/12, it took more than a week with the carrier to arrive in 3 parts before 23/12 and in January. Some products are really borderline or even unsatisfactory in quality for intensive use in a nursery by many children.
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A
Rating: 2 out of 5
I just received my bunk beds yesterday, one defective, no protection inside the box. I hope they will resolve this and replace it as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken note of your complaint and is doing what is necessary to send you a new canvas as soon as possible. We thank you in advance for your patience until then and we wish the children long hours of napping on this emblematic product of our brand for many years! We look forward to seeing you again soon on www.wesco.fr. Have a nice day.