Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
The delivery is disappointing, the delivery person does not speak French, does not bring up the packages, and when he does, it is not in the best conditions even though he has a carrier for large packages.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2022
Delivery was a bit long, ordered on 27/12/2022, received on 10/01/2023, let's say it was during the holiday period!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2022
Nothing particular to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Aside from one product of poor quality, the rest is good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Delivery was on time but there were difficulties assembling the furniture. The plan was not explicit enough.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2022
Easy order and fast delivery, balloon with a spare cap and adaptable nozzle, perfect! The only downside is the excessive plastic packaging. Is there a way to reduce it? Each set of cones packaged by color, each hoop individually wrapped... I understand that this is probably a basic organization, but maybe it should be reconsidered at this level? For my package, for example, none of the packaging was useful. There were only plastic items in the box.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2022
Back to our expenses!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
Nothing to report. Order quickly taken care of and shipped. The received products seem to be of quality.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2022
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
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Response from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to www.wesco.fr in the future. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2022
No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2022
Easy navigation on the site; very reasonable delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Fast service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.
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Response from Wesco
Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
The products are great. However, the delivery was quite long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
Website a bit complex to use at the time of ordering...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Easy with the different sections.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2022
Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
Easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2022
Good quality and great order tracking.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2022
The site is not clear!
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Response from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on this every day, and we would like to know more about the aspects that disappointed you, as it is thanks to our customers' feedback that we can improve. We still hope to see you again soon on www.wesco.fr. Have a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
Hello, one toy arrived broken, it's the tower in bio-resin. Too bad there is no gift wrapping option! The rest is okay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2022
Quick and easy order, however very disappointed by the dull colors of the balloons. The photos are misleading.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2022
Easy to navigate site. Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
The order was marked as delivered, but I had not received it. The delivery address was not respected. The package was delivered to another site of the Community of Communes. Fortunately, I searched and got in touch with my colleagues, which allowed me to retrieve the order.
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Response from Wesco
Hello, we thank you for alerting us through this channel. We understand your disappointment regarding this bad delivery experience, and we apologize for the inconvenience caused. After conducting our internal investigation to understand where the problem originated, we have indeed reported this error to our carrier to ensure that this situation does not happen again. We hope that once you use the products from your order, you will be fully satisfied and that we will have the chance to see you again soon on www.wesco.fr. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Used to quality products from WESCO in my work, I ordered with complete confidence but am ultimately very disappointed with my order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2022
The order arrived in an open plastic bag, the motor skills items were filled with black stains.
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Response from Wesco
Hello, we thank you for alerting us through this channel. The delivery conditions of your order are clearly not in line with WESCO's quality commitments, and this situation displeases us as much as it does you. We sincerely apologize for this bad experience. In order to offer you a solution, we invite you to send a complaint, accompanied by photos of the soiled mobility elements, to our customer service at [email protected]. We hope that our responsiveness and our concern to satisfy our customers will encourage you to give our site a second chance. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Fast delivery, I would have preferred the foldable mattress but it was out of stock and I couldn't wait! Otherwise, it met my expectations, although I thought it would be a bit bigger. But it will do the job. Perfect for my activity as a childminder.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
Received before the expected date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2022
Disappointed because of inadequate packaging that damaged the card! Partial delivery, I'm missing one card and the storage tube! For a Christmas gift, the gift is late!
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Response from Wesco
Hello, we thank you for taking the time to share your feedback. We understand your disappointment regarding this delivery experience and we apologize for the inconvenience caused. Our after-sales service has registered your complaint. However, in order to offer you a solution quickly, an email was sent to you by our customer service team on 15/12, which has remained unanswered to this day. Our after-sales service is at your disposal to compensate you. We hope you will give our site another chance, looking forward to seeing you soon at www.wesco.fr, have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
A lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
Nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
The chalks were all broken on the first delivery, regarding the second it was better but the packaging was still open and some chalks were also broken
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
When I ordered on the Wesco site, the delivery time was communicated to me, indicating that I would receive my order by December 12 at the latest. On December 12, I stayed at home to receive my order but it never arrived. The order tracking is useless, it has been indicating for several days that my package was out for delivery and that an appointment was in progress (in clear terms, nothing precise regarding the shipment, it was stuck at the same stage all along). On the evening of the 12th, I received a call from a carrier who asked me to choose a date for the delivery of this famous package. I told him that I should receive it during the day, that the site had indicated this detail to me. This was false... The carrier did not have this information. I then contacted Wesco to understand this shortcoming and this lie, and they informed me that I would receive my order within the week! Long live December 12! While when ordering they ask for a maximum delivery date... which they ultimately do not take into account. The carrier brought me my package today, December 13. But I am still disappointed with the lack of truthfulness regarding the shipping of orders. Fast shipping, delivery tracking, and taking into account a date attract the customer, but behind that, when you stay at home waiting for a package that does not arrive, it is not nice to experience. The bed is still in wonderful condition, as indicated in the photo on the site. The quality seems to be present despite a price that is still high just for a bed frame. I therefore allow myself to take away one star.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2022
Hello Product arrived in packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2022
Overall good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Very well designed site, the products are appealing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
I received my item damaged due to transport, I made a complaint on the wesco site.
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Response from Wesco
Hello, thank you for alerting us in this way. Our after-sales service has received your complaint, and the file is currently being processed. We apologize for the inconvenience caused and will forward your return to our logistics service, so that this situation does not happen again in the future. We will get back to you to provide a solution that we hope will fully satisfy you. We look forward to seeing you again soon on wesco.fr, have a good day.
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