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A
Rating: 3 out of 5
Delivery time not respected
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
I placed my first order with Wesco and I am not disappointed, good quality of products and quick shipping.
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Rating: 4 out of 5
....
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Rating: 4 out of 5
Easy navigation and attractive content, but the return when going from the product page to the search results is a bit lacking (only the first items displayed instead of where we left off), although it remains fast.
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Rating: 3 out of 5
The site only offers quality products, but it is not very intuitive.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Received mattress too small but a very responsive after-sales service that quickly resolved this error.
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Rating: 4 out of 5
Readable and ergonomic site
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Rating: 1 out of 5
Damaged package and broken item. The complaint has been made.
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Response from Wesco
Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. This experience is not in line with our quality commitments, our customer service team will get back to you as soon as possible to respond to your complaint. We still hope that you will trust WESCO again for your future purchases. Have a nice day.
A
Rating: 1 out of 5
I tried several times to place an order on your site, but it didn't work. So I ordered from another store
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not meet your expectations. To avoid encountering these problems again, we recommend that you create an account on the site, you will be able to place orders more easily than with a guest account. By creating an account, you will also have the possibility to save a list of your favorite items, to find on the site whenever you want, which should facilitate your purchases. We sincerely hope that this unfortunate experience will not prevent you from coming back to us at www.wesco.fr. Have a nice day
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Rating: 4 out of 5
The search on the site and the order went well. The books are good. Small downside: we were not informed of the delivery day.
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Rating: 3 out of 5
very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
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Rating: 4 out of 5
Clear & easy to use site
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Rating: 4 out of 5
Good
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Rating: 1 out of 5
Poster unprotected, arrived damaged, unusable.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to hear that the product received is unusable. This is obviously not in line with our quality and satisfaction commitments. Could you please send us a complaint by email to [email protected] attaching photos of the defective product? Our teams will get back to you as soon as possible. Thank you in advance for your cooperation and have a nice day.
A
Rating: 4 out of 5
A lot of choices
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Rating: 2 out of 5
Dispute. No response.
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.
A
Rating: 4 out of 5
No particular logistics problems. Just a disappointment with the product.
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Rating: 4 out of 5
Delivery times a bit long.
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Rating: 4 out of 5
Good prices, a lot of choices, careful shipping, beautiful products, I am happy with my order and my experience at Wesco. I recommend :-)
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Rating: 3 out of 5
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
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Rating: 4 out of 5
I regret having looked at the site for the first time, having selected several items, having put my cart on hold while I thought about whether I needed anything else for my workshops and that the cart was emptied the next day. As a result, I ordered less than expected.
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Rating: 3 out of 5
The quality is not always there.
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Rating: 4 out of 5
Navigation on the site is good. Delivery expected in 5 days which was respected.
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Rating: 1 out of 5
They sent me the wrong item, another item is not suitable and the return costs are at our expense. I usually order from Hoptoys and they are the best, last time I order from Wesco!!!
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Response from Wesco
Hello and thank you for your feedback. Your customer service request has been taken into account and a return was made to you on 31/03. We are sorry for this error and hope you will give WESCO a second chance for a future purchase. Have a nice day.
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Rating: 2 out of 5
A lot of delay in delivery! An enormous box disproportionate to the size of the item
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Response from Wesco
Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Good but very expensive
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Rating: 4 out of 5
I ordered and paid for several items from Wesco, I am a childminder. My packages were delivered by GLS, I WAS NOT THERE AND THE DELIVERY PERSON SIGNED FOR ME AND THREW THE PACKAGES NEAR THE GATE, of course someone saw him do it and stole my order. So since then I have been fighting with Wesco and GLS! I received my package yesterday with unavailable items and a refund on my account.
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Rating: 3 out of 5
Not really satisfied
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Rating: 4 out of 5
Ordered product as described, very fast delivery
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Rating: 4 out of 5
Very fun
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Rating: 3 out of 5
So far the order has gone very well. The delivery of the large pharmacy trunk is damaged. The chairs are fine. Very good
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Rating: 4 out of 5
Package received damaged and therefore catalog damaged
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Rating: 1 out of 5
I paid 12 euros to have it in 2 days, I received it in 5 days after!
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Response from Wesco
Hello and thank you for your feedback. We regret this delivery delay independent of our will: the timeframe does not correspond to the chosen service and your dissatisfaction is legitimate. We will report this anomaly to the concerned carrier and we will get back to you to offer a commercial gesture. We hope that despite this disappointment, you will trust WESCO for a future purchase. Have a nice day.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
Site not always easy to use.
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Rating: 4 out of 5
Very good site
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Rating: 3 out of 5
Order took a very very long time to arrive, more than 3 weeks
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