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Rating: 4 out of 5
an order... two deliveries (tracking not very clear regarding the delivery in 2 times ??)
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Good product and fast delivery.
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J
Rating: 4 out of 5
very good !
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E
Rating: 3 out of 5
TB games received but in several shipments, so it's not practical to receive them like this for our community, preference for a single shipment thank you
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V
Rating: 1 out of 5
I received my damaged package and I am still waiting for a response to change it
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Response from Wesco
Hello and thank you for taking the time to share the situation with us. We are sorry for the problem encountered during delivery and we would like to extend our sincerest apologies. Our customer service is proceeding with a new shipment of the product. We thank you in advance for your patience. We look forward to seeing you again soon on our site. Have a nice day.
M
Rating: 3 out of 5
Very satisfied with the items but not satisfied at all with the delivery
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Response from Wesco
Hello and thank you very much for taking the time to share your experience. We are delighted that our products meet your satisfaction! However, we are sorry to learn that the delivery did not meet your expectations. In order to better understand what happened and to improve this point, please do not hesitate to write to us at [email protected]. Your feedback is valuable and helps us improve every day. Thank you for your loyalty and we look forward to seeing you again soon on our site. Have a nice day.
P
Rating: 4 out of 5
Very good
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E
Rating: 3 out of 5
I love your products but for the last 2 orders I am not satisfied because I am still missing items. I did not receive a response to my request except yesterday, but it is deliverable from 27.04 and I am waiting. It is really necessary to communicate with your customers and respond, thank you.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry to learn that your last two orders did not meet your expectations and we apologize. Our customer service is at your disposal at 05 49 800 166 if you wish to provide us with more details about the difficulties encountered. This will help us better understand the situation and take the necessary measures. We thank you for your loyalty and hope that your next experience on our site will fully satisfy you. Have a nice day.
É
Rating: 4 out of 5
Reception of the ordered equipment (outdoor games), it seems to be of good quality. However, the prices are still quite high. One must hope that the equipment lasts over time.
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S
Rating: 3 out of 5
An unordered item was sent instead of the one noted on the order form.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the error in preparing your order. Our customer service has received your request and will get back to you during the day. We hope that despite this setback, you will trust Wesco again for your future purchases. Have a nice day.
C
Rating: 3 out of 5
the perfect material, however, the delivery person did not wait for the verification of the packages even though one package was opened
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J
Rating: 1 out of 5
A defective item. I am waiting for an exchange quickly
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the quality issue encountered. In order to provide you with a solution as soon as possible, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the defective product)? We thank you in advance for these details and hope to have the pleasure of seeing you again soon on our site. Have a nice day
L
Rating: 4 out of 5
Fast and compliant shipping
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S
Rating: 4 out of 5
Good product. Delivered 1 day after the scheduled date
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C
Rating: 3 out of 5
Disappointed that the selected delivery date was not taken into account. I had to be away for a few days and I had scheduled the delivery accordingly. The package arrived during my absence, deposited at the post office with very limited opening hours...unfortunate for me
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C
Rating: 4 out of 5
good purchase I regret that there is no battery provided
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S
Rating: 4 out of 5
It's a shame that the prices are so high... even if they are excellent quality products. It's unaffordable for a childminder...
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Response from Wesco
Hello and thank you for taking the time to share your feelings about our prices. They reflect our commitments to quality and safety. Our expertise, recognized by early childhood and education professionals for over 50 years, allows us to offer reliable and safe products: all comply with current European standards and are subject to regular controls. We also prioritize, as much as possible, proximity with our partners (in 2025, 89% of them were European). Furthermore, by choosing Wesco, you support a French company and the employment of our collaborators in the territory. These commitments do not allow us to align with some very aggressive market prices, but they guarantee durable and responsible products. We hope that these elements will help you better understand our positioning and we remain at your disposal. Have a nice day.
A
Rating: 3 out of 5
I am missing a product from my order and I am still waiting for news
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing item in your order. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number and the relevant reference)? While waiting for your information, we wish you an excellent day.
S
Rating: 4 out of 5
Very good product, delivered quickly
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F
Rating: 4 out of 5
Quality products
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A
Rating: 2 out of 5
Disappointed with how this order went. I think you prioritize communities over private customers. If I hadn't insisted, I would still be waiting for my order while you barely processed it after placing the order.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We sincerely apologize for the delivery delay encountered and offer our sincerest apologies. To make amends for this inconvenience, the shipping costs have been refunded by our customer service. We want to assure you that all our customers, both individuals and professionals, are treated with the same attention. We hope to have the opportunity to regain your trust during your next order. Have a nice day.
F
Rating: 3 out of 5
The box of the Wesco cot arrived damaged. The delivery person can do better.
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N
Rating: 2 out of 5
Our order has arrived, but half of it is broken!
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Response from Wesco
Hello and thank you for alerting us through this means about the state of your order upon delivery. To date, our customer service has not received any complaint from you, so I invite you to write to [email protected] mentioning your order number and attaching photos of the damaged items. Thank you for your cooperation, have a nice day.
E
Rating: 4 out of 5
small discrepancy between quote and invoice. Too bad we can't pay by bank transfer
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S
Rating: 4 out of 5
good good
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S
Rating: 4 out of 5
Very well
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M
Rating: 4 out of 5
Hello, nothing to say about the quality of the products but the delivery person from Hepner dropped the first small package at the media library and refused to come to the daycare even though we are neighboring structures. The second delivery was indeed made to the daycare but one package fell on the way... Today, the cart's box was well damaged but by the cart, the delivery person was very courteous!
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L
Rating: 1 out of 5
I did not receive one of the items, I ended up canceling this item and I have not yet been refunded
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconveniences encountered and we sincerely apologize. After verification, we confirm that the refund has indeed been processed; it should appear in your account in the coming days. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
I
Rating: 4 out of 5
Product conforms
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M
Rating: 3 out of 5
The company is very reliable and a guarantee of quality. However, on this order, we received the screws with a 3-week delay and only because we requested them...really unusual at Wesco...what is happening?
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S
Rating: 4 out of 5
Satisfied!
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M
Rating: 4 out of 5
Good quality products, diverse choices, fast ordering and delivery
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S
Rating: 4 out of 5
Order shipped quickly!
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A
Rating: 4 out of 5
Meets my expectations.
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R
Rating: 4 out of 5
Fast delivery.
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J
Rating: 4 out of 5
Everything is fine
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A
Rating: 4 out of 5
Package delivered quickly but box completely torn so bed visible (shows surfaces with friction)
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C
Rating: 3 out of 5
No problem with the order but the delivery was made to the reception which can be problematic because due to the large number of services, the order might not have arrived at the right destination
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S
Rating: 4 out of 5
My order arrived in good condition. Except the delivery person who did not deliver on the indicated day but 3 days late. Otherwise, I am very satisfied with my purchase.
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N
Rating: 4 out of 5
Really super satisfied with the products and the service in general, it's just a bit long in terms of preparation.
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