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A
Rating: 3 out of 5
navigation is always a bit slow. availability delay not anticipated.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Order received quickly, before the announced dates.
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Rating: 3 out of 5
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
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Rating: 3 out of 5
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
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Rating: 4 out of 5
Nothing to report particularly
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Rating: 2 out of 5
Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Navigating the site is simple and intuitive. The ability to order online avoids the mistakes we used to make when ordering by making tables ourselves. Customer service is very responsive and efficient.
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Rating: 4 out of 5
Delivery was perfect, but we didn't see the bricks on sale while browsing, unfortunately, they weren't in the promotions... We only saw them due to a sponsored ad on our internet search page, we would have missed them when we ordered our elongated curved mattress. Very unfortunate....
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A
Rating: 4 out of 5
I am very satisfied with the products as well as the speed of shipping... But I find it unfortunate to have received my order in 4 packages, some with only 1 item and therefore half empty... I am concerned about ecology and regret these different boxes when one or two would have sufficed!!!
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Rating: 4 out of 5
The quality of the products is top-notch. However, 2 huge boxes for 3 products is a lot of packaging for nothing...
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Rating: 1 out of 5
Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.
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Response from Wesco
Hello and thank you for taking the time to report the issue. Our customer service is well aware of your complaint and will respond to you within 24 hours. We sincerely apologize for this order preparation error and present our apologies. We hope, nevertheless, that you will come back to see us soon on our site. Have a nice day.
A
Rating: 1 out of 5
Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.
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Response from Wesco
Hello and thank you for taking the time to write to us. The delivery of your order was delayed due to a stock shortage, and we apologize for this. Our teams are all mobilized daily to ensure that this type of situation is rare and that our customers are satisfied (this remains our priority). Regarding the delivery of your order, you opted for Colissimo delivery (an option that does not allow changing the delivery address after the order is validated). The inability to change the delivery address is therefore independent of our will. We sincerely regret that this experience undermines the trust and loyalty you have for Wesco. We hope you will give us a second chance to make a better impression by returning to our site later. Have a nice day.
A
Rating: 4 out of 5
Good, no problem
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Rating: 3 out of 5
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
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Rating: 4 out of 5
Very clear site. Nothing negative to say. Receipt of goods in a very reasonable time.
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Rating: 3 out of 5
The plastic of the clock is scratched, otherwise the reception went well.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
GOOD
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Rating: 3 out of 5
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
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Rating: 2 out of 5
The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at www.wesco.fr. Have a nice day.
A
Rating: 4 out of 5
I appreciated being able to have the order delivered as stock became available. It avoided having to wait for everything to be available. The order tracking service is also very available.
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Rating: 3 out of 5
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
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Rating: 4 out of 5
Serious site. I have been a customer since 2017 and a childminder. There is someone on the phone when you call. We are quickly delivered after ordering.
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Rating: 4 out of 5
Easy to use site. Top products. Only downside: the oversized size of the box compared to the product.
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Rating: 3 out of 5
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
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Rating: 4 out of 5
Fast delivery. Item very well packaged.
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Rating: 1 out of 5
Order arrived damaged. Very disappointed.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We understand your disappointment and are sincerely sorry for the inconvenience caused. Your order seems to have suffered from transport issues, and please know that this situation displeases us just as much as it does you because we care about the quality of our services. Could you please contact us at [email protected] (including a photo of the damaged product)? Our customer service will do what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again soon on our site. Have a nice day.
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Rating: 4 out of 5
Super site 🥳
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Rating: 4 out of 5
Rass
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Rating: 3 out of 5
A huge box for 2 small binders, the wrong colors of binders and an extended delay
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
good site, fast delivery.
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Rating: 4 out of 5
no particular remarks
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Rating: 4 out of 5
Despite a small delay due to an incident, the package was received without damage inside.
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Rating: 4 out of 5
clear site
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Rating: 4 out of 5
pleasant site
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Rating: 3 out of 5
Box opened on the side and pencil sharpener loose in the box
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Rating: 3 out of 5
Good but a bit long
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Rating: 4 out of 5
A mounting instruction with the product would have been appreciated.
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Rating: 4 out of 5
I was pleasantly surprised by the speed of sending my order.
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