Customer reviews of Wesco

Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.

Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.

Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.

Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.

Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.

Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.

Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.

Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.

Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.

Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.

Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.

Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.