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A
Rating: 4 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 2 out of 5
I DID NOT RECEIVE THE ORDERED MODEL BUT ANOTHER FROM THE SAME BRAND, WITHOUT INFORMING ME, NOR TELLING ME THAT THEY DID NOT HAVE MY PRODUCT.. AFTER COMPLAINT, I WAS TOLD THAT THE ONE DELIVERED MIGHT BE SUITABLE, THEN NO MORE NEWS, NO INFORMATION ON THIS DELIVERY ERROR, NO OFFER OF REFUND..
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Response from Wesco
Hello and thank you for your feedback. Our customer service has taken your request into account and has indicated the procedure to follow for a refund to be made. On the product sheet in question, we specify that the color is assorted. The preparation of the order for this reference is therefore done randomly (the product itself remains in accordance with the visual and description, only the color changes). We still hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 3 out of 5
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
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A
Rating: 4 out of 5
the delivery went well, thank you
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A
Rating: 4 out of 5
it's a shame that the delivery is made in several shipments
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A
Rating: 2 out of 5
Package delivered to another address, I had to go pick it up
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Response from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this delivery error that was beyond our control. We are immediately forwarding the information to our logistics department so that the necessary actions are taken with the concerned carrier and especially to ensure that this does not happen again. We hope that you will not hold this delivery error against us and that you will visit our site again soon. Have a nice day.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
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A
Rating: 2 out of 5
More than a month for an order. Ordered on November 6, received on December 8, and this without any intermediate information from WESCO. So, bad rating.
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this particularly long delivery time. The reference you ordered had a supply delay and therefore a consequence on your delivery. We understand your disappointment and still hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 2 out of 5
Products still not received, however, and no tracking
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Response from Wesco
Hello and thank you for taking the time to write to us. We are sorry that the tracking of your order could not be done via your customer area. Exceptionally, you can track your package directly on the Colissimo site with the following number 6A22390599759. According to our information, delivery is imminent. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 2 out of 5
Very disappointed because all the clothes taken for the doll are either too big or really too small. I am from Tahiti and it is impossible to return the doll clothes before this Christmas to dress the doll.
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Response from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your request can be taken into account and we can proceed with the necessary exchange. Delivery to Tahiti is indeed not possible. However, our customer service will analyze your situation to provide the most satisfactory solution. We thank you in advance for your cooperation and apologize for all these inconveniences. Have a nice day.
A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
Smooth site with keywords
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A
Rating: 4 out of 5
Overall good. Be careful with the shipping of items, my package arrived all torn!
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very readable site, easy to find items. Quick quote. But difficult to validate orders by administrative mandate.
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A
Rating: 4 out of 5
I wasn't particularly looking for a children's site but the dessert cutlery is at prices that suit me
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A
Rating: 4 out of 5
Pleasant site to use. Fast delivery
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A
Rating: 4 out of 5
I found what I was looking for quite easily
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A
Rating: 4 out of 5
Fast delivery, I find it is not always easy to find something specific on the site which is why I deducted a star, otherwise very good, a must for certain products often too expensive for childcare assistants
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A
Rating: 1 out of 5
Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon
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Response from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 1 out of 5
Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).
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Response from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
A
Rating: 4 out of 5
No comment
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A
Rating: 3 out of 5
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very good site, well visible
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
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A
Rating: 4 out of 5
Everything is perfect but the delivery times are a bit long
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A
Rating: 1 out of 5
Chair arrived defective, we are still waiting for a response from customer service.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
A
Rating: 3 out of 5
Difficulties on my side to be connected
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A
Rating: 3 out of 5
Well-presented site but the manufacturing locations are not indicated
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A
Rating: 4 out of 5
I received it in good condition
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A
Rating: 4 out of 5
There is a wide choice on the site, it allows us to find what we are looking for. The delivery was on time
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A
Rating: 4 out of 5
Nothing to say about the site
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good manufacturing, bright colors...
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A
Rating: 3 out of 5
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
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A
Rating: 1 out of 5
3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!
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Response from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.