Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.
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Response from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
very good order but weak packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
Quality service to improve
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2021
Concern about a product reported on Sunday... it is now Thursday and no callback or email from them. The products are good but the customer service leaves much to be desired... My daughter will probably have a damaged Christmas gift
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Response from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service which is proceeding with an exchange of the item. We apologize for the inconvenience caused. As Christmas approaches, activity intensifies and our teams do their best every day to provide a quick response. We thank you for your patience so far and hope to have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2021
Delivery of the wrong product which apparently does not exist in the catalog (the description - including on the order form or invoice being incorrect: it is not 3 in 1 glue varnish but 4 in 1 Pouring. Tedious return for refund
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Response from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service for a refund to be made. We apologize for this designation error. We thank you for your cooperation and patience. We hope you will give us a second chance by returning to our site next time. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Easy to use site. Very good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Delivery in two parts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
Overall satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
Easy internet navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
Quality items that you can't find elsewhere. However, I find the prices sometimes very high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
A bit difficult to navigate the site. Some items are a bit expensive. Delivery was rather quick and well-packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Beautiful product, delivery a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Lack of information on the order's progress
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2021
I sent an email to report my problem without receiving a response
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Response from Wesco
Hello and thank you for leaving a review. Our customer service has indeed received an email from you and is doing what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again on our site next time. Have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/11/2021
Not enough information about the product I purchased
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Response from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
1 order 1 package on Monday 1 package on Wednesday and still no paper
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
I expected to receive the names of the animals on the back of the cards, but nothing. Only 2 blank sheets with self-adhesive labels. But no list of names. It's up to us to find out!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2021
Damaged package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2021
The waiting time!! Very long!! Between the moment of the order and the delivery!! It is also unfortunate that the provider does not call to schedule a day and time for delivery. I stayed three days waiting without being able to go out because a date range had been given to me, and of course three lost days because delivered much later!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Quick follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
Pleasant site, easy access, fast delivery and very good quality product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2021
Very good, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Good regarding the proposed products, and received on time. However, it is very expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2021
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
No issues with site navigation and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Simple to understand site and delivery times respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2021
Quality item and compliant but delivery took 2 months due to the current shortage of materials.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2021
Package received damaged and torn. No protection for the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Good site, easy order, only downside, contact with the person during the call was a bit cold and distant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2021
Not always easy to find what you're looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
great game
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2021
Reliable site, order received in very good condition, well packaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2021
It's been a month and I still haven't received my package
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Response from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/09/2021
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
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Response from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I AM a bit disappointed with the quotes, because 2% less is not much for a stroller at 699 EUROS, for a childcare assistant it's a big budget.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Just the delivery was a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
Navigation a bit complicated. Difficult to use identification codes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
I recommend this site for children's awakening and early childhood. I didn't give five stars because of a delay of more than a week, even two weeks, and many imperfections on my last order, I am a bit disappointed, even very disappointed for the price. Other than that, I have never had any other problems with all my past orders. I still recommend it.
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