Customer reviews of Wesco

Hello and thank you for taking the time to write to us. First of all, we apologize for this particularly long delivery delay and our lack of communication which only heightened your disappointment. Our customer service is processing a refund for the shipping costs related to your order. Additionally, we would like to clarify that during this current period, like many economic players, we sometimes face supply difficulties on certain references. Unfortunately, the product you ordered is affected. Our teams are all mobilized to ensure product availability and are doing their utmost to guarantee deadlines with suppliers. Customer satisfaction remains our priority. We hope that in light of these elements you will trust us again by returning to our site. Have a nice day.

Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.

Hello and thank you for taking the time to write to us. Could you please contact us at [email protected] so that we can correct our billing error? Furthermore, we are sincerely sorry that the delivery service did not meet our quality commitments. We will forward the information to our logistics department, which will liaise with the carrier in question. We hope to have the opportunity to see you again on our site. Have a good day.

Hello and thank you for bringing this order preparation error to our attention. Our customer service contacted you 24 hours after you submitted your complaint. We let you follow the procedure proposed by customer service for the exchange to take place. We thank you for your trust and sincerely apologize for the inconvenience caused. We look forward to seeing you again soon on our site. Have a nice day.

Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.

Hello and thank you for taking the time to leave your review here. We sincerely apologize for this long wait. We fully understand your dissatisfaction, which is why a compensation solution has been proposed to you by our customer service. Your products have now been delivered, and we hope they meet your satisfaction. We hope to see you again soon on our site so that we have a second chance to make a better impression on you. Have a nice day.

Hello and thank you for your feedback. Our customer service received your complaint on 18/10 and responded to you today (24 hours after your request). The rest of your order is scheduled for delivery today. Therefore, there was no error in the preparation of your order. We hope that the products will meet your satisfaction and that you will come back to our site. Have a nice day.

Hello and thank you for bringing your dissatisfaction to our attention as it allows us to question our practices. The carrier we work with has not been serious and we sincerely regret it. One of your packages was lost on their logistics platform which delayed the delivery of your order. Furthermore, we do not control the professionalism of the delivery people and in this specific case, it harms our reputation. Finally, we acknowledge that our processing time has been long and we apologize. Our teams do their utmost every day to shorten this response time. We hope you will give us a second chance and that we will have the opportunity to see you again under better conditions. Have a nice day.

Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.

Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.

Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.