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A
Rating: 4 out of 5
Great, thanks, delivery a bit long
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
I found the site by chance while looking for stilts for children. Order arrived as expected. The delivery person followed the delivery instructions well.
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Rating: 2 out of 5
Broken goods upon delivery
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
A
Rating: 2 out of 5
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
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Response from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
A
Rating: 4 out of 5
quick processing of the order.
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Rating: 4 out of 5
the site is very good, the shipping was fast; however, I am disappointed with some products
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A
Rating: 4 out of 5
The package arrived on time as expected
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A
Rating: 4 out of 5
I haven't looked at the whole site but the ordered item is of very good quality
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Rating: 4 out of 5
Order took quite a long time to be shipped. Unpleasant delivery person.
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Rating: 3 out of 5
The package was not delivered to the correct address, nor on the scheduled date, and I have not yet retrieved it... I had indicated a different address for delivery and billing.
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Rating: 4 out of 5
Quite fast
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Rating: 4 out of 5
Order arrived in good condition, delivery delay due to COVID, nothing to report.
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Rating: 1 out of 5
Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!
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Response from Wesco
Hello and thank you for alerting us this way. We understand your annoyance but the choice of transport (by postal service or otherwise) is made according to several criteria (type of product, weight...), so we must respect these constraints. Moreover, each carrier has its own delivery process and this is independent of our will. However, we understand that the carrier's requirements are not always compatible with our customers' availability, as in your case. Our customer service has contacted you again and found a common agreement for the delivery to take place in the coming days. We hope your order will bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Good products but also some misses
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Rating: 4 out of 5
Using huge packaging for such a light and small order is irresponsible.
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Rating: 4 out of 5
Nothing to report.
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Rating: 4 out of 5
Delivery faster than expected. Price quite high but item is confirmed and of good quality nonetheless.
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Rating: 4 out of 5
Very good products but still a bit expensive for a childminder who does not work in a collective setting like I do.
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Rating: 4 out of 5
Good site
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Rating: 4 out of 5
Very good product
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A
Rating: 3 out of 5
Between 2 and 3 stars for now... I have a mixed opinion. I submitted my request to customer service via the contact form a few days ago (with my order number etc...) and I'm waiting for their response. My daughter's mattress is 13 cm high but the Wesco mattress cover is only suitable for mattresses that are 10 cm high or less (information not present in the product description at the time of purchase) so I am unable to properly close the cover around my daughter's mattress. Additionally, I still haven't unpacked the second cover (as I ordered 2 identical products) not knowing if I will have to return it to Wesco. It's not easy to use just one cover for daily use. I hope to hear from you soon as my work hours (8am-7pm) do not allow me to contact you easily. Thank you, sincerely, Audrey Defer.
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Rating: 4 out of 5
First time I used Wesco. No issues, I won't hesitate to call on them again if I need to
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Rating: 4 out of 5
Delivery service to be improved. Delivery proposed only on Tuesdays and Thursdays. Not very practical.
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Rating: 1 out of 5
I did not receive my order, I am very very angry.
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Response from Wesco
Hello and thank you for sharing your feedback with us. The delivery of your order was estimated for Saturday, 25/09. This estimate can sometimes fluctuate, particularly due to transport. Our carrier does not deliver on non-working days, so your order was ultimately delivered on Monday, 27/09. By ordering from Wesco, you are choosing a French SME whose employees do their utmost to satisfy you and respond more quickly to your needs. We regret that your shopping experience on our site did not meet your expectations. We hope to have the opportunity to see you again in the near future. We remain at your disposal at [email protected]. Have a nice day.
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Rating: 4 out of 5
Simple navigation.
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
Good site, a bit disappointed with the monkey bar. The large mirrors are very good.
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Rating: 3 out of 5
I reordered clips for hoops due to a mistake by Wesco in a previous order (2 bags for sticks received instead of 1 for sticks + 1 for hoops - as clearly indicated on the order, no doubt). This time I ordered 2 bags for hoops, which were the only ones available during my order... and it was transcribed by the code for clips for sticks!!! So now I have 4 sets of clips for sticks... and still nothing for my hoops. For the rest of the order - as is generally the case for old orders - no problem.
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Rating: 4 out of 5
Well protected! Beautiful wooden games!
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Rating: 3 out of 5
Attractive products. Disappointment regarding the size of eco cars.
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Rating: 4 out of 5
Satisfied with the order management, less so with the delivery because despite the €15 paid for fast delivery by Chronopost, the indicated deadlines were not respected.
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Rating: 4 out of 5
Some digital references do not match between the catalog and the site.
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Rating: 4 out of 5
The search mode is not always very effective for finding the product. Otherwise, very good site and quality materials.
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Rating: 4 out of 5
Hello. No issues. Good;
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Rating: 4 out of 5
GOOD
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Rating: 4 out of 5
The site is very easy to access. I worked in a daycare so I know it well. I am a childcare assistant and having worked in a daycare, I am very satisfied with my order and the products received since I already knew them. The only downside is the delivery; if the delivery person could have left the packages on the sidewalk, he would have done it, but my husband being a former delivery driver motivated him to bring the packages to the right place.
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Rating: 3 out of 5
Obvious defects on some products. Wobbly chair, damaged table. Despite several letters and calls, no response from customer service. Very disappointing.
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Rating: 4 out of 5
Correct.
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Rating: 4 out of 5
Perfect, very beautiful, my son loves it but I just find the delivery time a bit long.
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