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A
Rating: 4 out of 5
Online store with quality products. Small downside for the shipping costs being a bit high.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Quite fast, shipping a bit high, but well, the brand costs.
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A
Rating: 4 out of 5
The tokens are of good quality. But the delivery is too expensive for small packages.
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A
Rating: 3 out of 5
No problem with the presentation and delivery of your products, but regarding what I ordered - an assortment of 25 sheets of 160 g cardboard in 10 colors - it is incomplete and does not match the description composition.
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A
Rating: 4 out of 5
Very fast delivery, recommendable site.
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A
Rating: 4 out of 5
Well. I just wish the invoice had been included in the package.
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A
Rating: 1 out of 5
As much as the products are of quality, the customer service is deplorable. Delivery delay of more than 10 days, partial delivery, no news on the remaining items to be delivered. In short, a disaster... others are much more efficient...
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Response from Wesco
Hello and thank you for your feedback. We place as much importance on the quality of our products as on our services. We are therefore sincerely sorry that the delivery service did not meet expectations and understand your dissatisfaction. We will forward the information to the logistics department so that they can take the necessary steps with the carrier to ensure that this situation does not happen again. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
A
Rating: 4 out of 5
Order arrived on time, products well packaged
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A
Rating: 3 out of 5
Average navigation. Keyword searches are too narrow. Had to struggle a bit to find the wooden bed.
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A
Rating: 3 out of 5
Received a changing mat in a simple plastic packaging that was torn. Fortunately, there was no damage to the mat. In the future, please review the packaging with more care.
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A
Rating: 4 out of 5
Order received quickly on time
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Rating: 3 out of 5
The Family section is not clearly identified compared to the site dedicated to professionals
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A
Rating: 3 out of 5
Photo display issue of the items
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A
Rating: 4 out of 5
The site is not clear, it's difficult to find an item.
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A
Rating: 4 out of 5
Very fast delivery
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A
Rating: 4 out of 5
Good site, a bit expensive
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A
Rating: 1 out of 5
Order never received and supposedly received and signed for, and after 5 emails no more responses, unacceptable.
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Response from Wesco
Hello and thank you for your feedback. The delivery of your order did not meet our quality commitments and we are sincerely sorry. Our customer service is taking the necessary steps to resend the ordered products. We hope to see you again soon under better conditions on our site. Have a nice day.
A
Rating: 4 out of 5
Everything is perfect. Too bad the wall mounting parts are not provided.
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A
Rating: 4 out of 5
Practical for storage, I bought 2 for the bathroom
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Rating: 3 out of 5
the plastic and the foam inside have a smell that does not go away even after being outside for a few days and washed, the zippers on both mattresses are broken
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A
Rating: 4 out of 5
good quality products and timely delivery without problems
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Rating: 4 out of 5
good site, good product.
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A
Rating: 4 out of 5
Very happy, fast delivery..
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A
Rating: 3 out of 5
a variety of choices, easy ordering and delivery in several installments for the same price depending on item availability. Very complex return for unusable item as is.
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A
Rating: 4 out of 5
A very good site
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A
Rating: 3 out of 5
I bought the cocoon mat, the description stated that the cover was machine washable... unfortunately, it is not removable. Very disappointed especially when paying the price...
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize for this incorrect information. We have forwarded your comment to the relevant department and the product sheet will be updated as soon as possible. We renew our apologies and remain at your disposal at [email protected]. We hope you will give us a second chance and that you will visit our site again soon. Have a nice day.
A
Rating: 4 out of 5
Products as described
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A
Rating: 3 out of 5
partially satisfied. The threads meet my expectations. However, 4 were missing and 4 were stuck together. Furthermore, it would be good to give us the choice of delivery as I am very dissatisfied with Colissimo's services.
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A
Rating: 4 out of 5
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Rating: 4 out of 5
Top articles but delivery took a long time..
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A
Rating: 4 out of 5
Impeccable delivery and ahead of schedule
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Rating: 4 out of 5
I found the products I was looking for on the site, easily
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Rating: 4 out of 5
Easy order, fast shipping
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Rating: 2 out of 5
The order was received quite quickly but the product was delivered without fittings. It is stated in the delivery section 'delivered without fittings' but not knowing that the said 'fittings' were the fasteners, I did not pay attention to it. Mistake!!! €40 for fittings, competitors are much cheaper for equivalent quality.
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Rating: 4 out of 5
Product meets my expectations. Deadline respected. Just a downside about the packaging, a large box for a small doll and the plastic difficult to detach from the cardboard, not great for recycling, it seems to me.
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Rating: 4 out of 5
I am satisfied with the order placed at Wesco.
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Rating: 2 out of 5
Product ordered in April and delivered in August! Product left in the garden! Without prior notice of passage
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Response from Wesco
Hello and thank you for sharing your feedback with us. We apologize for this long wait and regret that the delivery did not meet our quality commitments. Unfortunately, the product went out of stock when you placed your order. A few weeks therefore passed between manufacturing and restocking. We hope nonetheless that the product brings you satisfaction and that you will trust us again by returning to our site soon. Have a good day.
A
Rating: 4 out of 5
Satisfied with my purchases
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Rating: 3 out of 5
Longer delay than competitors for the same service 3 weeks unfortunately… Otherwise, the products correspond to the description even if a bit thin
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Rating: 4 out of 5
Good site for professionals
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