Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
A site I didn't know, I found it while looking for an end-of-year gift idea for my daughter's teacher. Complete and efficient site. Delivery that very well respects the deadline. I recommend ++++
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2021
Happy with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
It's a good site overall although it remains a bit expensive in my opinion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2021
Fast and efficient
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2021
Order placed on 18/06, still not received even though all items were in stock!! Delivery times are too long with every order!!
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Response from Wesco
Hello and thank you for your feedback. When you order from us, you are trusting a French SME for which the well-being of employees is just as important as that of our customers. Despite all our goodwill, we cannot compete with large brands offering instant delivery. Your order was indicated as deliverable between June 24 and 28. You received it within these deadlines. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a good day and thank you again for your trust.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Easy navigation on the site but the description of the sandpit lacks details, especially its exact size without the accessory space and the edges, which are essential details in my opinion to make the choice to order one or two pits
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2021
Very disappointed. The delivery of the bed frame was not made to the indicated address and I still do not have the mattress.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we took in preparing your order, your delivery does not meet our standards. We sincerely apologize for this. We are currently in contact with the carrier to provide you with a solution as soon as possible. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Pleasant site, satisfying purchase, fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2021
The site lacks intuitiveness.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Very good delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
Very rich site, but it does not mention the place of manufacture of its products. I was a bit disappointed to read 'made in China' upon receipt.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/05/2021
Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Easy to use! Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2021
Simple, practical, quick order dispatch. What a pity that the delivery was laborious!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Reception faster than expected, two days early!! It is a pity to request a preferred date when this date is not taken into account during delivery. Fortunately, no verification of the recipient!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
I like the principle of the site, what it offers but I had trouble finding my way around, you can't filter the request enough. Prices a bit excessive but a lot of choices, delivery in 10/15 days to home
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2021
The site is a goldmine for early childhood professionals, however, the site lacks ergonomics. The products are of excellent quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2021
Not all the barriers were available at the same time, especially the TRENDY wall hook. Therefore, they could not be used.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2021
More than a month to receive my order ?????
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
I knew what I was looking for so no problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/06/2021
The bottle of gouache opened during transport and spilled in the box, I sent an email with photos to inform Wesco, still no response to this day...
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Response from Wesco
Hello and thank you for your feedback. Your order seems to have suffered from the transport issues and we are sincerely sorry for that. Our customer service has taken your complaint into account and is proceeding with the replacement of the defective product. It is currently being prepared and will be shipped very soon. We still hope to have the opportunity to see you again on our site. Have a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2021
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
good products for children
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
It is sometimes difficult to find certain products we are looking for
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2021
Friendly welcome but poor organization and management when there is a large order. We are still waiting for products that arrive drop by drop. It's poorly managed and delivery times are not respected. Too bad! Disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Complicated locker to assemble, unclear instructions on the different elements. I had to order the hooks separately, nothing is specified on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2021
Delivery in 1 week, expensive products even for made in France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
The mattress is nice but received folded so with the crease mark, too bad for this imperfection. Otherwise, it seems to be of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
Very good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Easy to use site, delivery on time handed over personally by the delivery person
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2021
The items are of good quality but the delivery company was not very careful. My large plain sewn mat received a cut from a cutter that damaged the packaging and the mat. It is not completely cut but has taken a hit which weakens it!! Too bad for me, I saw it after unpacking because as a childminder, I was with my little ones when I received the package! So I didn't take the time to check everything.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2021
Nothing to report, slow delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2021
Assembly instructions very poorly explained. The furniture is too high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
The site is clear, easy to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Fast delivery, but the parcel was open when it arrived at my home (damaged box).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/05/2021
The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We invite you to file a complaint with our customer service at [email protected], attaching some photos of the stained product so that we can provide you with a solution. We hope that you will visit our site again soon. Have a good day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Just missing the invoice. Thank you for sending it to the same address.
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