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A
Rating: 3 out of 5
ok very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Navigation is not easy.
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A
Rating: 3 out of 5
I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.
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A
Rating: 4 out of 5
A lot of choices and good things for children
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Order sent quickly
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A
Rating: 4 out of 5
New site I just found, I love it
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Satisfied with the product but it's a shame not to have the choice of delivery location (only at home) so I had to take a day off to be there to receive the package. I would have liked to be able to go to a parcel relay on Saturday
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Delivery took way too long compared to the order (2 months...)
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A
Rating: 1 out of 5
The products are compliant but I received them in a completely torn and open package, it was the post office that put tape so the products wouldn't fall out. I have photos available. Under these conditions, I think I will no longer order from WESCO. Best regards
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Response from Wesco
Hello and thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Your order has suffered from the uncertainties of transport and we are sorry for that. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We remain at your disposal at [email protected]. Have a nice day
A
Rating: 4 out of 5
Very good quality. Satisfied.
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A
Rating: 4 out of 5
FAST DELIVERY BUT PACKAGE A BIT BULKY COMPARED TO THE CONTENT SO NOT VERY ECOLOGICAL. TOO BAD
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A
Rating: 4 out of 5
Compliant with the description
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A
Rating: 3 out of 5
Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame
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A
Rating: 3 out of 5
This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.
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A
Rating: 4 out of 5
Good.
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A
Rating: 3 out of 5
The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!
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A
Rating: 4 out of 5
Product search can sometimes be a bit tedious.
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A
Rating: 4 out of 5
A bit too much plastic to package the products.
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A
Rating: 3 out of 5
Expensive products.
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A
Rating: 3 out of 5
Very messy. It's really hard to find my way around.
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A
Rating: 4 out of 5
Well-made site
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A
Rating: 1 out of 5
Very disappointed partly because of the two-month waiting period, which is very long, and there was damage to one of the plates that were more dug out, but if I return it, when will the return be! Very disappointed for the price which is relatively high
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Response from Wesco
Hello and thank you for your feedback. We apologize for this delivery delay and for the quality issue you are experiencing. We invite you to contact our customer service at [email protected] (including a photo of the product) so that a solution can be provided to you. We are particularly concerned about the quality of our products and services, and know that it displeases us just as much when these requirements are not met. We do everything possible every day to improve our practices and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Fast and careful delivery.
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A
Rating: 4 out of 5
Delay in delivery.
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A
Rating: 4 out of 5
Everything was perfect. To be renewed
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A
Rating: 3 out of 5
The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality
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A
Rating: 4 out of 5
A bit expensive but.
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A
Rating: 2 out of 5
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
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Response from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Good but heavy to load and a bit slow
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A
Rating: 4 out of 5
Nothing to complain about
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Barrier and feet delivered quickly and in very good condition. However, the feet are not included in the price of the barrier and in the end, I ended up paying more for the feet than for the barrier, which totals more than 100 euros for the barrier, that's quite expensive!
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A
Rating: 4 out of 5
Nothing to report, I would recommend.
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A
Rating: 2 out of 5
We received damaged products.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
A
Rating: 4 out of 5
Order arrived on time without any problems.
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A
Rating: 4 out of 5
fast delivery, quality products
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A
Rating: 3 out of 5
delivery times too long compared to what was expected.
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