Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
Very disappointed with the delivery and the order time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2021
Nothing to report, everything went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2020
A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
very nice site with beautiful products, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I easily placed my order. The delivery time was respected and messages were sent to me for the delivery date which is reassuring. I received my order well; the box had an open flap but nothing was missing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2020
Long processing time for the order and damaged glue arrived, several tubes punctured
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Response from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your complaint can be taken into account and a solution can be provided. We apologize for the damaged products and hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2020
my order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2020
Sometimes not very visible and the terms of use are unclear.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the full satisfaction of our customers. That is why we remain at your disposal at [email protected] if you would like assistance with the use of your products. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Good products. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
I received damaged products and no news following my email?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2020
customer service is attentive, delivery very good. the only downside is the delivery time which is long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2020
Delivery made, but it does not match the order
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Response from Wesco
Hello and thank you for your feedback. Our customer service has taken your complaint into account and is doing what is necessary to provide you with a solution as soon as possible. We apologize for this order preparation error and hope to have the chance to see you again on our site. Have a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2020
We pay a lot to have it delivered to us... but that's false!! You have to go to the collection point!!! Change the delivery service!
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Response from Wesco
Hello and thank you for your review. We place great importance on our customers' satisfaction. The delivery did not go as per our quality commitments and we apologize for that. We will forward your feedback to the relevant service so that this situation does not happen again. We hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
A lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Easy navigation on the site, fast delivery, satisfied with my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
Delivery delay issue. One package is still missing and I still have no information on when the missing item will be delivered
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Response from Wesco
Hello and thank you for your feedback. We apologize for the missing package. Our customer service has taken your request into account and has done what is necessary for the missing product to reach you in the coming days. We sincerely apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2020
Very satisfied with the products offered!! However, educational learning games based on current methods would be even more interesting!! Regarding your prices, they seem a bit high to me, which pushed me to buy elsewhere, which is a shame!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2020
Fast delivery and the item corresponds well to the photo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very good products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
I did not receive my package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Good product and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2020
Disappointed with one of the two products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2020
In accordance with the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Particularly satisfied with the quality of Wesco products and delivery times. However, if a product is out of stock, you do not cover the costs for a separate shipment. Also, during our previous order (high chair for children), the box was very damaged. Fortunately, the chair was intact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2020
Issue with the order address, but the delivery person was understanding and the recovery was done by a neighbor. So great, because I was in DOM for a death.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2020
A wide choice of quality products. Even if some prices seem a bit exaggerated...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
I opened the package this morning to prepare a surprise route for my children for Christmas tomorrow and I found a broken piece at the bottom of the bag... I am disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2020
In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
Disappointed with the number strips..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
Clear site. Good order tracking. Fast shipping. Receipt of the posters was impeccable, but the small package was not sturdy enough to support the weight of other packages: it was 'squashed' on one side and the post had to reinforce it (on the side where the package was empty..). This slowed down its reception... but no breakage... phew!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
Fast but packaging not designed for bottle delivery.
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Response from Wesco
Hello and thank you for your feedback. We are doing our best to adapt the shipping packaging as best as possible. In a continuous improvement logic, we take note of your comment and pass it on to the relevant department to evolve our practices. We hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
4 because there is always room for improvement but I did not encounter any major difficulties navigating the site. Delivery time was top!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
I would have liked to be able to order paint bottles individually and choose my colors.
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Response from Wesco
Hello and thank you for your feedback. On our site, some references of gouache are indeed available individually or in sets. We remain at your disposal and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Very difficult to find the reference of the second product to add it to the cart
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
Very good choice of wooden games, good quality, original, reasonable prices. The floor mats are also of good quality for baby crawling and rolling over!
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