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A
Rating: 4 out of 5
Good, a lot of choices, easy to find an item
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
navigation on the site could be improved, more intuitive. Delivery okay, complicated but Christmas period and late order, well-prepared package arrived torn but nothing damaged, recyclable package top!
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Rating: 2 out of 5
The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.
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Response from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment. That is why we strive to limit over-packaging as much as possible. Furthermore, some products require reinforced packaging to ensure safety during transport (hence the choice of a box rather than an envelope in your case). We are convinced that you will be able to give a second life to this cardboard package. We hope that these explanations will shed a little more light on our choices and that we will have the opportunity to see you again in the future on our site. Have a nice day.
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Rating: 4 out of 5
Not unpacked, Christmas purchase, but good order tracking, and the quality of the product has already proven itself.
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Rating: 2 out of 5
Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the delivery did not meet our quality commitments. We invite you to contact our customer service at [email protected] so that a solution can be provided to you. We remain at your disposal and hope to have the chance to see you again soon on our site. Have a nice day.
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Rating: 4 out of 5
Well-constructed site, easy navigation, varied offer
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Rating: 4 out of 5
A little disappointment because I ordered my bin to replace the one my daughter broke. But the colors are no longer the same at all (formerly a nice transparent purple but now a pale and opaque purple).
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Rating: 4 out of 5
Very good material for children.. too bad a bit expensive for individuals
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Rating: 4 out of 5
Packaging more than average (torn in places) but fortunately the material is not damaged.
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Rating: 4 out of 5
Clear, neat and precise
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Rating: 3 out of 5
good quality but quite expensive nonetheless
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Rating: 3 out of 5
Baby hasn't arrived yet...
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Rating: 4 out of 5
User-friendly site!
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Rating: 4 out of 5
Difficulty in placing a first order. And item received in a different color than chosen. This justifies 4 stars. Otherwise, excellent products.
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Rating: 4 out of 5
The games are all of good quality, sturdy. Fast delivery. But unfortunately, they remain expensive.
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Rating: 4 out of 5
Everything went very well, from ordering to delivery.
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Rating: 4 out of 5
Simple.
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Rating: 4 out of 5
Products well packaged despite the bottom of the box being wet, the inside remained dry. The mat was delivered with slightly open plastic packaging, so the mat was dirty in that spot, fortunately, it washes very well. Everything was delivered at the same time, within the allotted time. No errors in the order.
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Rating: 3 out of 5
Disappointed with the delivery tracking, very happy with your products and their quality.
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Rating: 3 out of 5
I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.
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Rating: 1 out of 5
Delivery times are extremely long! Order placed on 11/8, product in stock on the site. Email stating that the order has been delivered (it was the presentation catalog) then no news, as of today 12/9 they still do not know when I will be delivered, first and last time I order from them.
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Response from Wesco
Hello and thank you for your feedback. During this particularly busy period, delivery times may be extended. We are sorry that your first experience on our site is going this way. We hope that the exchanges with our customer service and the proposed compensation will ease your dissatisfaction. Have a good day.
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Rating: 4 out of 5
Very well designed for the little ones.
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Rating: 3 out of 5
I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.
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Rating: 1 out of 5
My boxes arrived with a 1-day delay, 48h and 72h later. The boxes were open and the paint exploded. Not satisfied at all.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry to hear about your dissatisfaction and invite you to file a complaint at [email protected] (with a photo) so that a solution can be provided to you as soon as possible. We are particularly attentive to the quality of our products and services. Please know that we are equally disappointed when transport does not go as planned. We apologize and hope to have the chance to see you again soon on our site. Have a good day.
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Rating: 1 out of 5
terrible! If there had been a zero, that would have been my rating. We were informed that the package would be delivered on December 1st. On the 2nd, we received a message that it would not be delivered to the chosen pickup point, then nothing more. It's not that complicated to send an email to say that the package is waiting at the post office and not in our mailbox as stated on your site.
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Response from Wesco
Hello, Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. We hope, nevertheless, to have the chance to see you again soon on our site. Have a good day.
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Rating: 4 out of 5
Satisfied with my order, arrived on time, well packaged.
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Rating: 4 out of 5
The delivery was late compared to other items, but I was informed right away. I am satisfied.
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Rating: 4 out of 5
SERIOUS and secure site
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Rating: 3 out of 5
search by reference
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Rating: 4 out of 5
I received my order in two parts without being notified or receiving a message, so I thought it was incomplete at first, then I checked my order on the website... maybe a lack of communication, otherwise a very good product.
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Rating: 4 out of 5
Navigation a bit complicated.
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Rating: 4 out of 5
Chronopost fees almost similar to the order amount
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Rating: 3 out of 5
this order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.
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Rating: 3 out of 5
The site is very slow.
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Rating: 4 out of 5
Very reliable, product as described. Only downside: no information about the product shipment
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Rating: 4 out of 5
Delivery within the deadlines and doll well protected in the box.
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Rating: 4 out of 5
Very happy with my order.
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Rating: 4 out of 5
Easy to find, good delivery condition, well-packaged package
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Rating: 4 out of 5
Nothing to say: express delivery, impeccable package, very good quality games that last over time!
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Rating: 4 out of 5
Very good site. For delivery, expect about ten days in parcel relay. Good tracking of the package
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