Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...
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Response from Wesco
Hello and thank you for your feedback. It happens that some products are victims of their success and take longer to arrive at our customers. We are aware that these delays can generate frustration and we apologize. In the case of your order, we sent you an email on 04/09 to inform you of the stock shortage. We are sorry if you did not receive this email. We hope that in use the products will meet your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2020
Order and delivery very simple.
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Rating: 4 out of 5
following a purchase from 09/10/2020
Good quality and suitable for little ones, very happy, fast delivery and on time with kindness
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Rating: 4 out of 5
following a purchase from 09/10/2020
Great site and happy with my items except for one received with stripes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2020
I received a completely detached cot underneath.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
kjuug
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2020
My order arrived quite quickly.
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Rating: 4 out of 5
following a purchase from 23/09/2020
High price but I am satisfied.
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Rating: 4 out of 5
following a purchase from 07/10/2020
Fast delivery, good quality item, very satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2020
CLARITY OF THE SITE
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Rating: 4 out of 5
following a purchase from 06/10/2020
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
FAST DELIVERY, USER-FRIENDLY SITE
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
Missing 4 white fitted sheets that I have already paid for!
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your situation and the missing products are being shipped today. We are sincerely sorry for this inconvenience and hope to have the opportunity to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Rather clear, however some references in the catalog are not available on the site... And I encountered a small bug: the inability to edit a return slip on customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
tracking not very visible
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2020
Not at all satisfied... boxes of opened packages and damaged products arrived. Missing screws reported to customer service with no response to date. Changing table not practical at all regarding height and product also arrived damaged. Too expensive for the quality. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not fully meet your expectations. Our customer service is currently reviewing your case to propose an adequate solution. We hope to have the opportunity to see you again soon on our site. Have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
Wesco is a large group that has been involved with the youth sector for a long time. However, the lack of proximity is a drawback.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2020
Very good site, limited choice for some items (too bad), and some prices are exaggerated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Perfect. Small downside I could not correct my mistake in my order and since returns are at my expense and given the price of the item I have a duplicate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2020
Readable site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2020
Navigation on the site is good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2020
I ordered a bunk bed that arrived damaged last Thursday and the after-sales service has still not processed my request. Apparently, you have to wait about ten days before processing. No follow-up. Very disappointed.
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Response from Wesco
Hello and thank you for your feedback. Your order did not go as per Wesco's quality commitments and we apologize. Our customer service is well informed of your complaint and is doing everything possible to get back to you as soon as possible to provide you with a solution. We are sincerely sorry to read about your disappointment and hope to have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Good, no problems to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2020
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2020
FUNCTIONAL AND WELL STOCKED
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Only downside; the package was left in front of my entrance door. Anyone could have taken it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
The site seems complete and has reasonable prices.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2020
Package arrived open and incomplete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Many items offered, clear, the images are well representative, easy to access;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2020
Very appreciated by my little ones, especially one of 9 months, he is safe to play.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/09/2020
1 damaged item, and not the right color
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Response from Wesco
Hello and thank you for your feedback. We are sincerely sorry that the products received do not meet our quality standards and that they do not fully satisfy you. We invite you to contact us at [email protected] so that your complaint can be processed. We hope to have the chance to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2020
Bed available only in wood. Assembly of the bed barrier very complicated and poorly explained in the instructions. Quality of the screws needs to be reviewed. The assembly key is not suitable for the location of the screws. Very dissatisfied with the delivery service that delivered the 6 beds in front of the nursery door during lunch!! 350kg to carry for parents to access and in case of fire: an inaccessible emergency exit! We wanted them to be dropped off in the building next door, but the delivery person didn't have time!! Convenient to make a delivery without a signature, which allows them not to have to wait for the person in charge of the structure.
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and services. We are sorry to read your disappointment and we apologize for the inconvenience caused. Listening to our customers, we will pass your comments on to the relevant services. We hope that in use these products will bring you satisfaction and that we will have the opportunity to see you again soon on our site. In the meantime, we remain at your disposal at [email protected] Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
Hello, I requested to be delivered on October 1st and not September 24th. Anyone could have taken my order. Some items from my order could have been missing. The people I work with were honest and left everything intact. Thank you for paying attention to the noted comments. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Very good, fast and compliant delivery. I just had a problem with the delivery. I had to pick up my package at a relay point even though I chose home delivery (and I was present at home that day)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
clear and intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Products a bit pricey but of quality and durable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
The dimensions are not very well written
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
first delivery error in several years that I have been ordering. What disappoints me is that there is no quick response from Wesco to remedy this error. I have not heard back since my report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/09/2020
I am extremely disappointed with the packages I received and I would like to file a complaint because the game boxes were heavily damaged! it's scandalous at that price!
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Response from Wesco
Hello and thank you for your comment. At Wesco, we take great care in preparing your orders and we are equally disappointed when they do not arrive in very good condition. We invite you to contact us at [email protected] specifying the damaged references so that a solution can be provided to you as soon as possible. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2020
well not always simple
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