English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
good
Translated reviews
Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
very simple to order and fast shipping
Translated reviews
A
Rating: 4 out of 5
I would have liked to receive the catalog with my order
Translated reviews
A
Rating: 4 out of 5
Problem with the delivery of my order but the WESCO service managed the issue very well
Translated reviews
A
Rating: 4 out of 5
I have known WESCO since 2014 and have always been satisfied with the products
Translated reviews
A
Rating: 4 out of 5
My order meets my expectations
Translated reviews
A
Rating: 4 out of 5
Good products, fast delivery
Translated reviews
A
Rating: 3 out of 5
Many interesting items but sometimes a bit expensive in terms of quality-price... Impossible to combine the birthday discounts of my twins... really a shame...
Translated reviews
A
Rating: 4 out of 5
Very good just a bit of a 'long' delay
Translated reviews
A
Rating: 1 out of 5
Terrible! Advertises a mask they don't have in stock yet, and once received, the product does not match its description, nor is it an adult size!
Translated reviews
Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sorry that this one does not fully meet your satisfaction. Every day, we engage in a process of continuous improvement thanks to our customers' feedback. We have also developed a new size (XL) particularly suited to adult body types. We invite you to contact our customer service at [email protected] to provide you with a solution. Have a good day
A
Rating: 3 out of 5
Products delivered with a 3-month delay and without instructions
Translated reviews
A
Rating: 4 out of 5
fast delivery and well-organized site.
Translated reviews
A
Rating: 3 out of 5
very long delivery to arrive
Translated reviews
A
Rating: 4 out of 5
very good quality, very good mat for children's motor skills. just an unfavorable opinion for the delivery, it turned out to be very long.
Translated reviews
A
Rating: 3 out of 5
Incompetent delivery person who contacts me by phone to ask for directions. I guide him and cross paths with him on foot a few meters from my home as I was picking up my children from school. He stops, I tell him no, I have my children, please leave the package in front of my house, at worst we arrived at the same time. He insists, telling me that it’s not heavy, that the package weighs only 4 kilos. I tell him no, I have my children. He insisted, he ended up annoying me and I told him it's fine, I'll take the package to avoid making a scene in front of my children in the middle of the street.
Translated reviews
A
Rating: 3 out of 5
Delay to receive the order relatively long
Translated reviews
A
Rating: 4 out of 5
after quite a few steps, I received my agenda today. thank you
Translated reviews
A
Rating: 3 out of 5
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
Translated reviews
A
Rating: 3 out of 5
very late delivery!
Translated reviews
A
Rating: 4 out of 5
Things are clear and precise.
Translated reviews
A
Rating: 3 out of 5
Good products!! However, several delivery problems that could be resolved by customer service
Translated reviews
A
Rating: 4 out of 5
Great
Translated reviews
A
Rating: 1 out of 5
I still haven't received my order even though it is marked as received correctly!!!
Translated reviews
Response from Wesco
Hello and thank you for your feedback which reveals a malfunction on our part. We sincerely apologize for this inconsistency and we ask you to excuse us for the inconvenience caused. Our customer service is informed of your complaint. This will be processed as quickly as possible. This situation displeases us just as much and we are doing everything we can to ensure it does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
Nothing to say
Translated reviews
A
Rating: 1 out of 5
If I could give 0 stars, I would gladly do so. Product arrived damaged, no customer service, fictitious customer service that responds a week later by email without apologizing for the inconvenience caused, offering you an 'exceptional' commercial gesture which is nothing more than classic after-sales service, to send you a product while asking a carrier to come pick up the damaged product without exchange until it is received by them. (really complicated logistics) Imagine the waiting time to enjoy your product for which they have already cashed the amount. 'Rather than simply sending the product back with a carrier who delivers the product in exchange for the damaged product.' Go figure! The customer is not at all at the center of Wesco's concerns (no customer service by phone, customer service that knows nothing and doesn't want to know anything). So if everything goes well, no worries, but if you have the misfortune of having a problem with your order, I wish you very good luck. A word to the wise!
Translated reviews
Response from Wesco
Hello and thank you for your feedback. We are sorry to see that the discussion between our two parties could not end in a more peaceful manner. Far from being fictitious, our customer service is a human-sized team that works hard every day to respond to our customers as quickly as possible. Our after-sales service has taken your request into account and the concerned product will be reshipped to you. Have a nice day
A
Rating: 1 out of 5
The bed arrived broken. Very poorly packaged so it must have been damaged during transport. It takes 10 days just for my request to be processed by customer service. And I don't even know what Wesco will do. My son is left without a bed in the meantime... Very disappointed!
Translated reviews
Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and we sincerely apologize for the inconvenience caused. Our customer service has responded to you and is proceeding with the reshipment of the damaged part. We note your comment regarding the product packaging and will pass the information to the relevant department to prevent this issue from happening again. We hope the bed will bring you satisfaction and wish your son sweet and pleasant nights. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
A bit expensive and still the downside on products not made in France, too bad
Translated reviews
A
Rating: 3 out of 5
Very long delivery. Package arrived only 1 day before the baptism
Translated reviews
A
Rating: 1 out of 5
Hello, I received my order with the two broken wardrobe sides!! I tried to contact customer service but got no response. I sent an email but still no reply. I am eagerly waiting to know how to proceed to get two new sides!!!!!! Thank you
Translated reviews
Response from Wesco
Hello and thank you for your comment. At Wesco, we are particularly concerned about the quality of the products we offer and we apologize as this commitment has apparently not been met. Your complaint is being processed and new parts will be sent to you. We hope that in the end the product will fully satisfy you and that you will enjoy coming back to our site. Have a nice day
A
Rating: 4 out of 5
Very good product and fast delivery
Translated reviews
A
Rating: 4 out of 5
very good site
Translated reviews
A
Rating: 4 out of 5
I easily found the product
Translated reviews
A
Rating: 4 out of 5
Easy to use. Good
Translated reviews
A
Rating: 4 out of 5
Order compliant and received on time. Quality products. Small downside: manufacturing abroad.
Translated reviews
A
Rating: 4 out of 5
Good but a bit expensive
Translated reviews
A
Rating: 3 out of 5
One of my items arrived defective
Translated reviews
A
Rating: 1 out of 5
Several emails sent to customer service for damaged products received without any response... indeed, when we see the delivery people throwing the merchandise and dragging it on the ground... Will I be contacted one day to find a solution for compensation??
Translated reviews
A
Rating: 4 out of 5
Good items. Order currently incomplete.
Translated reviews
A
Rating: 3 out of 5
The items are fine but the delivery of the order is a bit too long.
Translated reviews
A
Rating: 1 out of 5
Cradle received broken. Unusable. I contacted customer service who has not yet responded.
Translated reviews
Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing orders, we are sincerely sorry that your package has suffered from transport issues. Our customer service is informed of your complaint and your case is being processed to provide you with a satisfactory solution as soon as possible. Have a nice day.