Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 14/09/2020 à 09h41 following a purchase from 30/08/2020

Not very ergonomic. Many references but difficulties in finding what you are looking for.

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Acheteur Vérifié

Published on 14/09/2020 à 07h20 following a purchase from 20/06/2020

Constructive site. Lots of choices. However, the delivery time is mega long..... 4 months for 2 sheets.

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Acheteur Vérifié

Published on 13/09/2020 à 19h07 following a purchase from 27/08/2020

A handle is missing...

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Acheteur Vérifié

Published on 10/09/2020 à 10h42 following a purchase from 12/07/2020

Good by the site and by phone, delivery of the theater a bit long because not in stock

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Acheteur Vérifié

Published on 10/09/2020 à 09h48 following a purchase from 28/08/2020

Efficient service and ergonomic site

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Acheteur Vérifié

Published on 09/09/2020 à 23h41 following a purchase from 30/08/2020

nothing

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Acheteur Vérifié

Published on 09/09/2020 à 22h46 following a purchase from 13/08/2020

good product

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Acheteur Vérifié

Published on 09/09/2020 à 18h42 following a purchase from 01/09/2020

Very fast delivery

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Acheteur Vérifié

Published on 09/09/2020 à 15h34 following a purchase from 27/08/2020

Easy to order, deadline respected. I regret that the delivery person did not contact me for the delivery

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Acheteur Vérifié

Published on 09/09/2020 à 13h38 following a purchase from 20/08/2020

good

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Acheteur Vérifié

Published on 09/09/2020 à 09h51 following a purchase from 29/08/2020

A faster delivery would be desirable

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Acheteur Vérifié

Published on 08/09/2020 à 18h41 following a purchase from 14/08/2020

After 1 month of waiting, I am still waiting for 1 package... and the second arrived broken! I am very disappointed!

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Response from Wesco Published on 14/09/2020

Hello and thank you for your comment. We are sorry for this situation and we sincerely apologize. Despite all the care we take in preparing the packages, sometimes the transport does not meet our quality standards. Finally, during this back-to-school period, our customer service is experiencing a longer response time than usual, but please know that we are doing everything we can to provide you with a solution as quickly as possible. We hope to have the chance to see you again soon on our site and thus regain your trust. Have a nice day.

Acheteur Vérifié

Published on 08/09/2020 à 18h23 following a purchase from 23/08/2020

The order arrived late. I needed the cookie cutters for the activity with the kids last Wednesday, but I only received them afterwards, contrary to what was planned.

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Acheteur Vérifié

Published on 08/09/2020 à 16h33 following a purchase from 31/08/2020

Nothing to report.

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Acheteur Vérifié

Published on 08/09/2020 à 13h59 following a purchase from 31/08/2020

Easy order and items sent quickly

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Acheteur Vérifié

Published on 08/09/2020 à 13h05 following a purchase from 04/07/2020

Quick navigation but delivery in two parts due to unavailability, too long

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Acheteur Vérifié

Published on 08/09/2020 à 12h38 following a purchase from 31/08/2020

Good product

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Acheteur Vérifié

Published on 08/09/2020 à 10h01 following a purchase from 25/08/2020

Order received quickly, good items in stock, I will probably reorder.

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Acheteur Vérifié

Published on 08/09/2020 à 06h47 following a purchase from 27/08/2020

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 07/09/2020 à 22h46 following a purchase from 17/08/2020

Delivery service to improve, boxes opened and dirty products

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Acheteur Vérifié

Published on 07/09/2020 à 20h04 following a purchase from 26/08/2020

Very good site, quality products.

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Acheteur Vérifié

Published on 07/09/2020 à 14h58 following a purchase from 06/07/2020

Packaging in very poor condition, repackaged with

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Acheteur Vérifié

Published on 07/09/2020 à 12h46 following a purchase from 30/08/2020

Quite Clear

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Acheteur Vérifié

Published on 07/09/2020 à 10h55 following a purchase from 26/08/2020

very satisfied but the cardboard packaging was huge compared to my purchase ..... waste!

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Acheteur Vérifié

Published on 06/09/2020 à 18h12 following a purchase from 10/08/2020

Navigating the site is functional, but delivery is more complicated and more uncertain, however, within very reasonable timeframes.

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Acheteur Vérifié

Published on 06/09/2020 à 18h05 following a purchase from 25/08/2020

The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.

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Response from Wesco Published on 07/09/2020

Hello and thank you for your comment. We are sorry to read about your disappointment regarding your first order on our site. You had the bitter experience of a risky transport service that was far from meeting our standards. We hope that, in use, the ordered products will satisfy you and that you will overlook this first mixed experience by returning to see us soon on our site. Have a nice day.

Acheteur Vérifié

Published on 06/09/2020 à 14h49 following a purchase from 20/08/2020

Still no news about my complaints.

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Response from Wesco Published on 07/09/2020

Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco did not meet your expectations, and we apologize for our delayed response. Our customer service has taken your complaint into account, and a response has been provided to you today. We hope to have the opportunity to see you again soon on our site. Have a nice day.

Acheteur Vérifié

Published on 06/09/2020 à 14h24 following a purchase from 27/08/2020

Very good site with good products, too bad that as a professional in early childhood we do not have discounts.

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Acheteur Vérifié

Published on 06/09/2020 à 10h28 following a purchase from 07/08/2020

As I said, I haven't used the product yet, thank you.

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Acheteur Vérifié

Published on 05/09/2020 à 17h57 following a purchase from 26/08/2020

Order well received, in good condition. Nothing to complain about.

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Acheteur Vérifié

Published on 05/09/2020 à 17h04 following a purchase from 27/08/2020

I did not receive the ordered book.

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Response from Wesco Published on 10/09/2020

Hello and thank you for your comment. We are sincerely sorry about this situation. We tried to contact you, unfortunately without success. Therefore, we invite you to reach out to our customer service at [email protected] so that we can provide you with a solution. We remain at your disposal and hope to hear from you very soon. Have a nice day.

Acheteur Vérifié

Published on 05/09/2020 à 14h16 following a purchase from 26/08/2020

Good but very expensive

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Acheteur Vérifié

Published on 05/09/2020 à 12h53 following a purchase from 29/08/2020

Half of the items were opened, the packaging box was torn, and the scissors did not match my order. In short, I am disappointed, first and last order as a result.

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Response from Wesco Published on 07/09/2020

Hello and thank you for your comment. Despite all the care we take to offer you quality products and services, we are sincerely sorry that our standards did not meet your expectations for your order. We invite you to contact our customer service at [email protected] so that we can provide you with a solution as soon as possible. We apologize for this first missed encounter and hope to have the privilege of seeing you again soon on our site. Have a nice day.

Acheteur Vérifié

Published on 04/09/2020 à 20h20 following a purchase from 11/08/2020

I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.

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Acheteur Vérifié

Published on 04/09/2020 à 13h37 following a purchase from 06/08/2020

Very good product

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Acheteur Vérifié

Published on 02/09/2020 à 20h12 following a purchase from 26/08/2020

great site full of things for children

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Acheteur Vérifié

Published on 02/09/2020 à 16h22 following a purchase from 24/08/2020

For navigation, the site is good, but I can't log out and that's a shame! The delivery service is very good, I received a call to set the date that suited me as well as the very professional delivery person. I am a bit disappointed with the width of the beds, but the product matches my search.

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Acheteur Vérifié

Published on 01/09/2020 à 22h21 following a purchase from 18/08/2020

Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....

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Response from Wesco Published on 04/09/2020

Hello and thank you for your comment. We are sincerely sorry that your attempts to contact us have been in vain and we apologize for the inconvenience caused. We hope that this unsuccessful experience will not tarnish our relationship and that we will have the opportunity to see you again soon on our site. Have a nice day

Acheteur Vérifié

Published on 01/09/2020 à 14h23 following a purchase from 17/08/2020

Good, no problems to report.

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Acheteur Vérifié

Published on 01/09/2020 à 13h23 following a purchase from 23/08/2020

Very complicated site, especially with the inability to find a submitted order. Site to be avoided. Call to services unable to resolve the situation. If it hadn't been necessary to retrieve the bunk beds, we would have abandoned the order. Very disappointed, we do not recommend this site

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Response from Wesco Published on 01/09/2020

Hello and thank you for your feedback. We are committed to providing quality services and we are sincerely sorry that your order submission could not proceed under favorable conditions. Our order submission process relies on the use of a valid email address, without which it is technically impossible for us to trace your request. Our customer service remains at your disposal at [email protected] to answer all your questions. We would be happy to assist you during a future order submission so that it goes more smoothly. Have a nice day