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A
Rating: 4 out of 5
Always good products for our welcome of the little ones!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Delivery problems.
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A
Rating: 4 out of 5
A bit expensive
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A
Rating: 1 out of 5
Missing part of my order! I wrote to customer service and received no response regarding the item I did not receive!
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Response from Wesco
Hello. Thank you for your comment and we are sorry to hear that part of your order was missing. Our customer service has taken your request into account and will process it as soon as possible to regularize your situation.
A
Rating: 2 out of 5
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
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Response from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
A
Rating: 1 out of 5
Poorly organized.
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Response from Wesco
Hello and thank you for your feedback. We strive to meet all your expectations and work daily to provide complete satisfaction to each of you. Sometimes, there are unforeseen circumstances. However, we hope that your order has brought you complete satisfaction.
A
Rating: 4 out of 5
Correct product.
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A
Rating: 3 out of 5
Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.
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A
Rating: 4 out of 5
No issues with this site.
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A
Rating: 4 out of 5
No issues with this product.
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A
Rating: 4 out of 5
Delivery on time as announced. Perfect.
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A
Rating: 4 out of 5
Simple navigation, top after-sales service for delivery tracking.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Nothing particular to report... fast delivery.
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A
Rating: 3 out of 5
Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo
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A
Rating: 1 out of 5
We can't reach them by phone
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Response from Wesco
Hello. We thank you for your comment and are sorry that you had difficulties reaching our customer service. In such cases, we invite you to send an email to alert us of your situation. It will definitely be read by our service and you will be contacted.
A
Rating: 1 out of 5
Very disappointed to discover upon opening the packages that the items are not necessarily from the WESCO brand, and that they mostly come from China. In my opinion, this is therefore misleading advertising. Wesco is therefore a reseller, and this should be specified for each product.
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Response from Wesco
Hello Mrs. Loiseau, We thank you for taking the time to leave your opinion. We are sorry to read your dissatisfaction. Please know that half of our catalog offers Wesco products and that 98% of our suppliers are European and thus, only 2% have a dimension outside Europe. Your choice was indeed on products selected by Wesco that meet our uncompromising quality standards. Did you know that all products sold by Wesco are certified? Thus, you can be assured that your items will bring joy to children.
A
Rating: 4 out of 5
Box in which the toy was found opened
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A
Rating: 4 out of 5
Good site
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A
Rating: 2 out of 5
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
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Response from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
A
Rating: 4 out of 5
Delivery made within the announced time.
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A
Rating: 4 out of 5
Products conform to the description. Delivery a bit long especially when the delivery person does not warn of their arrival or at the last moment.
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A
Rating: 2 out of 5
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
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Response from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
A
Rating: 4 out of 5
A bit long shipping (longer than expected...) and unpleasant delivery person
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A
Rating: 3 out of 5
very chaotic delivery
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A
Rating: 4 out of 5
Be careful with color shades. Differences in colors between the product presented on the site and the delivered product.
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A
Rating: 3 out of 5
big delivery delay
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A
Rating: 4 out of 5
super products that are not found everywhere, too bad that free shipping is not available until a significant amount....
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A
Rating: 4 out of 5
Respect for the order time, correct packaging, everything was respected.
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A
Rating: 4 out of 5
Dear
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A
Rating: 1 out of 5
Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.
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Response from Wesco
Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.
A
Rating: 3 out of 5
The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.
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A
Rating: 2 out of 5
Waiting for customer service after receiving damaged blocks
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Response from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
A
Rating: 3 out of 5
Good
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A
Rating: 4 out of 5
Everything went very well, just a bit of waiting to get the desired color.
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A
Rating: 3 out of 5
Disappointed with the item
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A
Rating: 3 out of 5
I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
More than 2 months of waiting to receive my order and with rather high shipping costs!
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Response from Wesco
Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.
A
Rating: 2 out of 5
Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.
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Response from Wesco
Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.