Customer reviews of Wesco

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 15 081 published reviews
5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2019
PACKAGING TOO LIGHT
CARTON DAMAGED UPON ARRIVAL
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/08/2019
Order placed on 25/08 and received on 29/10, I find there is a lack of information. So very disappointed with customer service.
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock for you. We hope this wait hasn't overshadowed your experience with us too much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/09/2019
I did not receive everything yesterday afternoon. The changing mat is missing.
Delivery service ZIEGLER without news since
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Response from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2019
In general, very satisfied. Fast and very careful shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2019
Hello,
Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
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Response from Wesco
Hello and thank you for your feedback. We indeed received two identical orders. While we can be happy to see more and more of you trusting us, we are still sorry for not having met our listening requirement. Our carrier will come to pick up your second order as soon as possible.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2019
fast and correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2019
I have difficulty navigating, finding the products. For delivery, they arrive without warning, we are not informed of the delivery day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2019
Very satisfied with the site. Just a downside regarding the delivery which was not clearly announced and without the possibility of rescheduling the date in advance in case of unavailability. But the delivery was faster than announced at the time of ordering.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/10/2019
chair received broken. The packaging does not protect the chair. I can't reach customer service. Otherwise, the chair meets my expectations.
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2019
The site is good but the problem is paying when you are a Municipality. You have to validate the quote. But for us, this was not possible. Our accounting service had to pay with a credit card and not by mandate;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2019
Fast shipping, lots of interesting things on their site....
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/10/2019
The color does not match on the site and upon receipt
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2019
received within the required deadlines
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2019
Good quality bricks but only received 30 out of the 50 ordered and paid for..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2019
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
as usual, compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
Missing size of the poster on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
The products are as seen on the site. Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2019
easy navigation; however very long latency time between order and receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
nothing to say about the delivery but about the hoops on the other hand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2019
interesting and good quality games
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2019
Delivery too long and we only know once the first product is delivered
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Response from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock you. We hope this wait did not darken your experience with us too much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2019
Very clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
the products are good but it's a shame that it's so expensive and the delivery times are so long...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2019
Bad packaging or bad carrier, there are shocks on the panels...
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We encourage you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2019
ORDER PROCESSED AND DELIVERED BEFORE THE COMMUNICATED DEADLINES
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
Easy to use site.
Order delivered on time.
Too bad the mat was folded for delivery as it leaves marks.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2019
The package arrived torn, coming out of the truck... fortunately nothing was damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2019
fast, good quality of the material
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Ergonomic and intuitive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2019
Fast service, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2019
fast but an enormous packaging for a small item. It's a shame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
The site is great, the products too! However, I don't understand why for 5 bibs I received an ENORMOUS box!!!!!! the shipping needs to be reviewed because in terms of quantity it's really not eco-friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2019
I just had difficulties printing the invoice;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2019
The items were not all delivered together (the javelins were delivered with a 2-week delay) and one item (metal goal) was damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2019
2 months wait for the delivery of a small table seems a bit long to us.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2019
First delivery appointment not honored
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