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A
Rating: 4 out of 5
Delivery time respected, very serious.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
Very nice wooden materials but the plastic dinette wesco... mediocre quality and the W everywhere... meh
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A
Rating: 4 out of 5
in accordance with the request
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Rating: 1 out of 5
Order placed with 3 items available within a week. Everything was delivered 6 weeks later!!!!! And this beyond the agreement of our establishment. We will therefore have to conduct another check! Very random response, no date, no commercial gesture. Table tops scratched, anti-finger pinch cracked. My two establishments as well as those part of our group will think about another supplier.
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry for not being as quick to deliver as we would have liked. Despite all the care we take in preparing your packages as quickly as possible, we have experienced a significant workload that explains this delay. We hope that our commercial gesture will help alleviate your disappointment and we hope to see you again soon, under better conditions.
A
Rating: 4 out of 5
The products are of very good quality and the site offers a huge selection. The only downside is the waiting time between the order and delivery which was long but I am still very satisfied.
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Rating: 4 out of 5
The rug was delivered before the scheduled date, too bad it was folded in half and in a packaging that was too large
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Rating: 4 out of 5
Very good quality A3 Butai.. I haven't used it yet.. Too bad it's not more highlighted.. it's quite neutral
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A
Rating: 1 out of 5
Error with the item on your part and a minimum 15-day wait for customer service processing is lamentable
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes an error slips in. We are sorry for not meeting our standards but still hope that the returned item suits you.
A
Rating: 4 out of 5
A wonderful selection of items with simple and fast delivery.
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Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast.
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Rating: 2 out of 5
I was not at all satisfied with my order, items delivered broken in two shipments
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We hope that our commercial gesture will bring you comfort and that you will not hold this inconvenience against us.
A
Rating: 4 out of 5
Clear, quality items
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A
Rating: 3 out of 5
Navigating the site is quite easy. For the delivery, I was given a date during the week and then I received a message informing me that I would receive my order earlier than expected but... on a Saturday. In my package, I had a fiber optic lamp whose base is filled with water and glitter, but it leaked. Otherwise, the purchased products suit me.
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Rating: 3 out of 5
Happy with the product, but less so with the delivery delay due to the carrier.
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Rating: 2 out of 5
Some items are missing and some are broken.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, it happens that an error slips in and that the transport is not as respectful of the products as we would like. We hope that our new shipment will satisfy you.
A
Rating: 1 out of 5
Order never received because the delivery person lost the package. Wesco after-sales service took 3 weeks for a new shipment.
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Rating: 4 out of 5
Pleasant site and easy to navigate
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Rating: 2 out of 5
More than a month to be delivered, I don't understand why Wesco doesn't inform the customer right away, that is to say at the time of ordering... delays when a product is out of stock... It's very unfortunate when you're waiting for materials to work. I had to contact them twice. But this is the first time this has happened. My previous orders went smoothly. But here, not even a gesture or an apology... I had to order urgently elsewhere to work...
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A
Rating: 1 out of 5
Zero communication, I still don't know where my order is!!!
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Response from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it's listening or advice. Please note that as soon as you place an order with Wesco, you have a tracking link for your package processing that appears in the details of your order and on the confirmation email. This allows you to track your order from its preparation in our warehouses to delivery at your home. Wishing you a good reception.
A
Rating: 4 out of 5
Delivery on time... very good!
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Rating: 4 out of 5
Simple and clear navigation on the site. Delivery on time. satisfied with my order
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Rating: 4 out of 5
Very rich site but some products are a bit expensive!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Good follow-up on my order, very interesting early childhood products. Very long delivery time.
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Rating: 4 out of 5
delivery longer than expected
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Rating: 4 out of 5
effective
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Rating: 4 out of 5
Great fast and efficient service
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A
Rating: 4 out of 5
Good site with fast and careful delivery but a bit expensive...
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Rating: 3 out of 5
High-quality products. High prices for independent individuals, unfortunately!
Childcare Assistant
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Rating: 4 out of 5
The site is not user-friendly on mobile and shipping costs are very high unless you reach free delivery.
However, there is a wide selection of products!
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However, there is a wide selection of products!
A
Rating: 3 out of 5
Too many delays, unfortunately.
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A
Rating: 1 out of 5
The packaging of the order was poorly done, the postal service's colisimo reported a package incident and refused to take charge of the package. I have had no feedback from Wesco regarding this issue. I tried to contact customer service by email, and to this day, several weeks after my order which has indeed been debited, I still have no news! A nightmare.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to see such a situation. We cannot explain the carrier's blockage at this time. To limit your wait, we have resent the package and hope you will receive it as soon as possible. We thank you for this feedback as it allows us to improve our service.
A
Rating: 4 out of 5
Nothing to report!
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A
Rating: 4 out of 5
Very good, fast delivery.
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A
Rating: 1 out of 5
Delivery times not respected, carpet torn upon receipt and handling of complaints too long!
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We urge you to send us a photo of your package at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
Disappointment, the product arrived damaged although the packaging was not damaged
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
A
Rating: 3 out of 5
One and a half months delay for part of the order and no information given, really a shame because the rest is very good.
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Rating: 3 out of 5
I gave 3 stars because of the delivery. For the first delivery, I was not informed of the delivery day. I was at home but the delivery person did not come to ring. 2nd delivery: time slot: 'we will pass during the day...' when calling in the morning, they tell me they will pass in the afternoon and they came at 3 PM. It is really not practical to have to block the whole day. Disappointed with this delivery which is not adapted to the schedule of a private individual.
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Rating: 4 out of 5
Satisfied with the delivery time, however not being delivered in Martinique, I had to have it delivered to an acquaintance in France
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