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M
Rating: 4 out of 5
Delivery a bit longer than usual
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
We are very pleased with the receipt of the order. Best regards.
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M
Rating: 1 out of 5
Package sent to the CCLA and not to the multi-reception of Gabarret. 30km
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O
Rating: 3 out of 5
Product received defective and Wesco discharges by saying that the product does not come from them
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Response from Wesco
Hello and thank you for taking the time to leave a review. Your feedback has allowed us to realize that there has been a change of reference with our supplier. We will therefore update the product sheet on our website. In parallel, our customer service has received your complaint and will do what is necessary to resend the product to you. We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression by coming back to see us soon. Have a nice day.
M
Rating: 1 out of 5
Products arrived damaged. No protection on the product boxes and the products are already damaged. Completely disappointed, I will not order again!!
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Response from Wesco
Hello and thank you for taking the time to evaluate your order. We are sorry for the quality issues encountered and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the references, and attaching photos of the affected products)? We hope to regain your trust during your next visit and provide you with a flawless experience. Have a nice day.
C
Rating: 1 out of 5
Hello, we are missing a package
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the missing package and would like to apologize for this inconvenience. After checking on our side, we inform you that the missing package is scheduled for delivery today. We thank you in advance for your patience and remain at your disposal at 05 49 800 166 if needed. We look forward to seeing you again soon on wesco.fr. Have a nice day.
M
Rating: 1 out of 5
Hello We were delivered to the Town Hall address and not to the delivery address!! Have a nice day
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C
Rating: 4 out of 5
The purchase went well for cardboard bricks to assemble. However, the packaging of the parcel was crushed on one corner and some bricks were damaged
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E
Rating: 4 out of 5
Fast processing and compliant delivery
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C
Rating: 1 out of 5
Not sure that the game corresponds to the one I ordered, the reference is different, delivery note in another name, I keep it because return at my expense while if it's free for schools. Very disappointed
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R
Rating: 4 out of 5
quick reception
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C
Rating: 1 out of 5
We had chosen a single package order, but we ultimately received 3! And the last one arrived 2 months late. And we did not receive our bibs but 2 times the wrong ones instead. We are extremely disappointed!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that the delivery went this way and we would like to extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number and attaching a photo of the items received in error)? We thank you in advance for your feedback and we hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
A
Rating: 2 out of 5
I received my package but there was also something I never requested, it made an additional package, a lot of pollution and congestion for everyone! This kind of thing should never happen!
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M
Rating: 1 out of 5
Half of the order is missing.
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Response from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that part of your order is missing and we would like to extend our sincerest apologies. In order to remedy this, could you please write to us at [email protected] specifying the missing references? We thank you in advance for this information. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
S
Rating: 4 out of 5
I ordered an item that is unavailable elsewhere for a reasonable price, however the shipment of my items (wooden games, one in a box and the other with packaging that reveals the game and does not protect it) was in a huge box without padding. The unprotected game is unharmed, but for the boxed one, it is punctured in 3 places by the game inside...
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C
Rating: 2 out of 5
damaged arrival barrier and still no response from customer service
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the quality issue encountered with the barrier and we would like to extend our sincerest apologies. We invite you to submit a complaint to [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged part). We thank you in advance for these details. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
M
Rating: 4 out of 5
Very easy to use ordering site
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A
Rating: 4 out of 5
Quality materials and products!
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C
Rating: 4 out of 5
Very good seating
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M
Rating: 4 out of 5
Avoid splitting the bill based on the receipt of items. Please send it globally when everything is received.
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H
Rating: 4 out of 5
The delivery went well but one of the games is incomplete.
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M
Rating: 3 out of 5
Modeling clay box arrived broken. No protection to avoid shocks. Therefore, I will not give this gift for Christmas. Disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the damaged product and we sincerely apologize. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the damaged product). We regret this situation and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a good day.
M
Rating: 4 out of 5
Good communication
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M
Rating: 1 out of 5
Request to be delivered ONLY on WEDNESDAYS, this request was not HEARD, and the hurried delivery person does not allow time to check the packages at the B.L. It's a disappointing experience.
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Response from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry to hear that the delivery did not go as you hoped. After checking, we unfortunately cannot find any trace of a specific delivery request for Wednesday. Please also note that carriers generally carry out distribution as soon as they have the merchandise, which may explain a quicker visit than desired. We regret the inconveniences encountered and remain at your disposal at 05 49 800 166 to assist you with your next order. Have a nice day.
C
Rating: 1 out of 5
I wanted to cancel my order placed the day before. I called customer service who explained to me that I had to send an email the next day and that the order would only be debited at the time of shipping. The order was never canceled and I was debited immediately.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We want to reassure you that your order will be refunded if you followed the procedure indicated by our customer service. At the time of your request, the preparation of your order had already started, which unfortunately did not allow us to cancel it anymore. That is why it was shipped and automatically debited. According to the instructions from our customer service, you were advised to refuse the package at the time of delivery so that a refund could then be initiated. Our customer service remains at your disposal at 05 49 800 166 for any further questions. Have a nice day.
H
Rating: 4 out of 5
Product delivered on time in 6 days
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F
Rating: 4 out of 5
Order received on time and in accordance with my expectations.
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M
Rating: 4 out of 5
Products received yesterday. Compliant with the description on the website's store. Nice products of good quality. Delivery time a bit long... it's not a big deal but you need to anticipate your order if you want to be delivered on time.
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A
Rating: 4 out of 5
Very good! Except that the necklaces are a bit more expensive than elsewhere, I don't know why? Thank you!
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F
Rating: 4 out of 5
Aside from the very long delivery time, the quality of the product seems impeccable. We'll see with long-term use. As of today, I am satisfied; the color, the material, the ergonomics all meet my expectations.
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-
Rating: 4 out of 5
package well received and whole
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E
Rating: 1 out of 5
Unprotected products that arrived very damaged. I am not satisfied with the service.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the products arrived damaged and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching a few photos of the damaged products)? We thank you in advance for these elements and we hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
É
Rating: 4 out of 5
Well packaged parcels
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G
Rating: 4 out of 5
Perfect!
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-
Rating: 4 out of 5
Responsive customer service, fast shipping
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M
Rating: 2 out of 5
The arrived material was broken.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the damaged material during transport. Our customer service has received your complaint. We invite you to send them the last missing elements so that your file can be processed as soon as possible (photos of the damaged products). We thank you in advance and hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
C
Rating: 2 out of 5
Articles that do not stand the test of time
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Quality and durability are at the heart of our commitments, and we wish to understand the situation better in order to assist you. Our customer service is available at 05 49 800 166 to discuss the issues encountered and find the most suitable solution. Have a nice day.
C
Rating: 4 out of 5
The snoezelen material is top-notch.
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C
Rating: 2 out of 5
For a first order, I received a rug instead of 2 mattresses... Very dissatisfied, I am now waiting for a commercial gesture for the loss of time and the disruption caused.
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for the error that occurred during the preparation of your order and we apologize again. Our customer service has proceeded to resend the correct products and we hope they will bring you complete satisfaction. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
-
Rating: 4 out of 5
Good after-sales service
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