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A
Rating: 4 out of 5
Very good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very good
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A
Rating: 1 out of 5
Delivery too late, very disappointed
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Response from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
A
Rating: 3 out of 5
Incomplete delivery and boxes arrived torn
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can sometimes happen. We hope you will not hold this against us and that you are now satisfied with your purchases.
A
Rating: 3 out of 5
Good quality, very professional customer service but rather expensive overall
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A
Rating: 2 out of 5
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
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Response from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
A
Rating: 2 out of 5
I found the colored chalks loose and broken in the package
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Response from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
A
Rating: 3 out of 5
No excessive packaging of the product. The box of the magnetic cart was open because there were no tapes or wires to keep it closed. The delivery person made sure that the box did not open until delivery at home. She taped it up. We checked together with the instructions and all the parts were there. The diapers were in packaging and well protected.
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Response from Wesco
Hello,
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
The products are good, but the site is sooo slow to load ...
Always amazed at each visit...
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Always amazed at each visit...
A
Rating: 1 out of 5
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
A
Rating: 3 out of 5
I had requested a delivery for the end of September and was delivered on August 31. I didn't know if I refused the delivery would I have paid for shipping twice?? the delivery person didn't know so I took the packages (bulky) to avoid paying shipping twice. I received 6 packages. I opened one and there was only the bed inside and no mattress. my order was a 'bed + mattress' set
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Response from Wesco
Hello and thank you for your feedback. We are sorry that the order did not go as desired. You have the option to specify the desired delivery date when placing your order. We invite you to fill in this field next time. Now that you have received your entire order, we hope that the selected products bring you full satisfaction.
A
Rating: 4 out of 5
easy to navigate
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A
Rating: 3 out of 5
I only give 3 stars because the delivery time was extremely long, and it was difficult to get a follow-up from Wesco. After several emails, I finally got an explanation regarding the delivery delay. Nevertheless, the product meets my expectations, but the delivery time was over 1 month.
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A
Rating: 2 out of 5
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
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Response from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
A
Rating: 2 out of 5
A stool was delivered instead of the mirror ordered
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Response from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 2 out of 5
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
impeccable delivery on the scheduled date. The content of my order is very satisfactory, except for the mattress protector which is of very poor quality, to see after different washes.
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A
Rating: 3 out of 5
average delivery, product arrived broken, half of the chalks in the boxes are broken.
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A
Rating: 4 out of 5
serious site.
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A
Rating: 2 out of 5
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
A
Rating: 4 out of 5
Prices are quite high, but the quality and choice are there. Too many non-recyclable and unrecyclable plastic items for my taste. It's a shame.
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A
Rating: 4 out of 5
The selection of criteria does not always work and could be more precise.
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A
Rating: 4 out of 5
Not very functional on mobile
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A
Rating: 4 out of 5
delivery quite fast
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A
Rating: 4 out of 5
I only give 4 stars because my package did not arrive on time, it was lost before reaching me. Otherwise, the product is in accordance with what I had seen, in good condition.
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A
Rating: 4 out of 5
No unpleasant surprises
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A
Rating: 4 out of 5
Satisfied with the delivery (quality packaging and deadlines respected)
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A
Rating: 4 out of 5
The site is well built, pleasant and easy to use.
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A
Rating: 4 out of 5
Nothing to complain about as usual with Wesco. Products suitable for children and the profession of childminder.
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A
Rating: 4 out of 5
Varied choice.
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A
Rating: 4 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Very fast!
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A
Rating: 4 out of 5
The delivery person called the day before to arrange a delivery appointment, which is very appreciated!
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A
Rating: 4 out of 5
Nothing to say.
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A
Rating: 3 out of 5
Quite disappointed overall.
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A
Rating: 2 out of 5
I received a damaged bed!
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Response from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
A
Rating: 4 out of 5
Arrived on the indicated date, products in perfect condition.
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A
Rating: 3 out of 5
The baskets were too small - not used. I tried to return them but it was too expensive. Not satisfied.
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A
Rating: 4 out of 5
Fast delivery.
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