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A
Rating: 3 out of 5
Very well-made site, wide range of products and attractive prices. However, delivery was a disaster!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Difficult instructions to understand and a bike that doesn't work, impossible to turn the handlebars.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Very good product
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A
Rating: 3 out of 5
The package was torn on one side upon receipt, the product was not packaged at all, which caused it to be a bit damaged. Disappointed with the packaging that could have used a bit more care.
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A
Rating: 4 out of 5
Delivery expected on time, no issues on the site
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A
Rating: 1 out of 5
I never received my package
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Response from Wesco
Hello and thank you for your feedback. Without a response from you, we proceeded with a refund. We apologize for this mystery that remains to be solved.
A
Rating: 4 out of 5
Way too expensive
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A
Rating: 2 out of 5
The delivery was very long!
Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
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Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
Response from Wesco
Hello and thank you for your feedback. The delivery time was indeed longer than expected and we apologize. We hope your order meets your satisfaction and we would like to thank you for your kindness.
A
Rating: 4 out of 5
no issues
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A
Rating: 3 out of 5
I easily found what I was looking for, the delivery went as planned. However, too much packaging for my taste...
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
The site is very good, but the transport needs to be reviewed. I had requested a change of address that was not done and also that I be called 30 minutes before, which also was not done. The driver threw everything over the gate.
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A
Rating: 4 out of 5
Good site and good product, I am still waiting for an order that has been pending for several weeks now so I hope it will arrive soon. Otherwise, the other orders arrived on time and in good condition.
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A
Rating: 3 out of 5
Order received quickly and in good condition but shipping costs are excessive, probably due to the over-packaging of the product which could have simply been sent in an envelope.
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A
Rating: 4 out of 5
Good site.
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A
Rating: 4 out of 5
The site lacks details about the items it offers. However, the delivery time is satisfactory and the quality of the products is also good.
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A
Rating: 3 out of 5
Can do better
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A
Rating: 4 out of 5
Many choices
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A
Rating: 4 out of 5
Reliable site.
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A
Rating: 3 out of 5
Order received in several packages, the delivery person does not know where they are and if he will get them! So part of the order was refused.
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Response from Wesco
Hello and thank you for your feedback. We hope you are now satisfied with your order and look forward to seeing you again soon.
A
Rating: 4 out of 5
The site is well designed.
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A
Rating: 4 out of 5
The shortcuts from the menu are sometimes difficult to access, especially from a smartphone. Otherwise, the site is quite clear, with many photos to help purchase items.
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A
Rating: 3 out of 5
Problem with the order to find an item. Upon receipt, one item is missing and another is delivered in its place. Waiting for customer service response
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can happen and we apologize for that. We hope you are now satisfied with your items.
A
Rating: 4 out of 5
Site and product quality are top-notch. However, my package arrived open. Much less good
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A
Rating: 4 out of 5
The site lacks clarity for ordering products. Other than that, I recommend.
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Good but it's expensive.
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A
Rating: 3 out of 5
I am torn regarding my opinion... Happy because the rug is large, which is what I was looking for. However, disappointed as I doubt the quality... the fabric is not tight enough, so it has creases everywhere, and I fear it will tear quickly... plus it arrived folded, so that didn't help. I also thought it would be stiffer so I could store it upright. I remain skeptical about the rug's lifespan.
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A
Rating: 4 out of 5
Maybe tighten the items a bit more to have a little less packaging.
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A
Rating: 4 out of 5
Fast delivery, well-tracked package and arrived before the announced date. Appreciated PayPal payment.
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A
Rating: 3 out of 5
One of the step stools doesn't have a hole for a screw; what should I do?
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A
Rating: 1 out of 5
I did not receive the missing baby bouncer despite my complaint
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A
Rating: 3 out of 5
I thought the shopping cart had brakes, but that's not the case at all
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A
Rating: 3 out of 5
A lot of good products but hard to find on the site. Use of the search magnifying glass is essential
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A
Rating: 3 out of 5
Meh, order preparation times quite long, delivery late... we've seen better. I got discouraged from contacting customer service, I wanted to contact by email but I don't think that's possible.
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Response from Wesco
Hello and thank you for your feedback. For all your requests, our after-sales service is at your disposal by email at [email protected]. Don't hesitate to contact us so that we can provide you with the desired answers.
A
Rating: 4 out of 5
Site with quality and professional material
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A
Rating: 2 out of 5
I am missing half of my order
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Response from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.
A
Rating: 1 out of 5
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
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Response from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
A
Rating: 1 out of 5
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.