Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Satisfied with the products and reliable delivery method
Only downside, one package was open and I was missing a waxed cotton thread item (noticed after signing the delivery slip, too bad!)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2019
Complete and practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2019
Order from June 12... and item received on June 24, while someone in our circle ordered the same rug much later than us, and received it well before!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
Favorable review
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2019
Good contact, fast delivery, despite a slight delay, the delivery was free!
Good! I recommend and I will place other orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
Delivery time a bit long at home but very pleasant delivery person. No issues with the online service Wesco.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
I would have rated it very good but it's regrettable not to have a small gift offered even with an order over 1000 € and this has happened twice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2019
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2019
Reliable site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2019
Well-made site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2019
Well designed and practical
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2019
Very good overall even though the shipping could be a bit faster.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/07/2019
I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Too small for an 18-month-old child, otherwise nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good quality product, but a bit expensive for childminders. Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
The delivery went very well but there was a lot of plastic packaging in the boxes, it would be good to limit them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Adapted for communities
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2019
Good, no issues to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Plenty of storage tips
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
Great!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2019
It is sometimes difficult to know which section to look in, but the site is pleasant to navigate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2019
Good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/07/2019
See my email to customer service!!!
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Response from Wesco
Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2019
I have nothing to say about the ordered products, but I found the time from order to reception very long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Well-stocked site with a choice of beautiful products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2019
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2019
Speed of execution, fragile items well protected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2019
Several bugs encountered during online payment. Delivery service very disappointing, especially due to the delivery person not understanding French.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in designing, manufacturing, and packaging high-quality products for you, delivery is not always up to our standards. We sincerely apologize for these inconveniences.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2019
Perfect modules, however very disappointed with the packaging... just a plastic that was torn in several places... so blackened by the truck. Moreover, the carrier placed one item on top that marked a module... we invested 322 euros and are disappointed with the packaging very clearly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2019
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2019
Really disappointed, order placed on May 14, received on July 5. Almost 2 months of waiting. And lack of communication, had to call to find out when I should be delivered because I did not open an account. As if you didn't have my email address...
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Response from Wesco
Hello and thank you for your feedback. Many of you chose this product in recent weeks, and we did not expect such success. We sincerely apologize for this delayed delivery. However, we hope that your order meets your satisfaction. See you soon on wesco.fr.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2019
Interesting, easy to use
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2019
When I placed my order, I forgot an item. I immediately called to ask if the order could be canceled so that I could place a new complete order without paying shipping twice. The person on the phone told me she would take care of it and that I could reorder with confidence, but I received both orders....
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Response from Wesco
Hello and thank you for your feedback. We pay particular attention to your satisfaction, and for that, we invite you to send us an email at [email protected] so that we can take the necessary steps. Please excuse us for this inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2019
Wesco is the universe of children at professional prices. However, you just need to search to discover interesting products at affordable prices.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2019
A bit hard to find what you want
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2019
readable accessible
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