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A
Rating: 4 out of 5
Good
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
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Rating: 2 out of 5
Not clear on delivery times
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier to prevent this from happening again. However, we hope that your order meets your expectations.
A
Rating: 4 out of 5
Versatile
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A
Rating: 4 out of 5
Very nice site, too bad the delivery is so long!
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A
Rating: 4 out of 5
I haven't fully visited it but I found what I wanted
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A
Rating: 4 out of 5
good, a lot of items
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A
Rating: 4 out of 5
First order with WESCO was great!! The wheelbarrow arrived 'perfect' on time: very well timed even before Easter holidays and the package was in great condition. For the second order: the 3 ordered items are available but, in the end, only 2 items arrive (package also very good); the 3rd having a slight delay (1 week) and damaged package but whole item! Phew!! Otherwise, the contact with WESCO is very good! Thanks for the quality of the items! The kids love 'everything' and the parents (or grandparents in our case) love it because it's beautiful material and very 'sturdy'!!
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A
Rating: 3 out of 5
The delivery announced for the next day arrived one business day later than expected. Otherwise, everything else was OK. I had no information on the packaging which would have been very useful for transport and storage: maybe I wouldn't have chosen this product.
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A
Rating: 3 out of 5
Package delivered to another address. Fortunately, the person contacted us.
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A
Rating: 4 out of 5
Very good site with good products. Maybe reconsider the use of plastic for packaging products, especially in these times...
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A
Rating: 4 out of 5
simple and fast order. slight downside for the delivery as my package arrived 2 days later than expected
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A
Rating: 4 out of 5
Very good. Package received quickly.
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A
Rating: 4 out of 5
full of gift ideas for my grandchildren
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A
Rating: 4 out of 5
I love this site, very good choice, too bad it's a bit expensive for individuals, I work a lot to buy from you
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A
Rating: 1 out of 5
Order never delivered by the carrier and Wesco completely shifts the blame onto them. A complaint was made to the company responsible for the delivery but so far no news. The least they could do is issue a refund!
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Response from Wesco
Hello and thank you for your feedback. We place great importance on customer service and look forward to your response to our email from last month. Your response will allow you to contest the delivery and we can resolve your request.
A
Rating: 4 out of 5
Professional
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Product as described, fast delivery.
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A
Rating: 4 out of 5
Fast delivery and beautiful products
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A
Rating: 3 out of 5
Quite a lot of choices for early childhood. However, the preparation time for the order is a bit long (1 week).
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A
Rating: 4 out of 5
Fast delivery, solid products and in accordance with the description although a slide was delivered with some scratches. Too bad given the price of the items.
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A
Rating: 2 out of 5
Too expensive
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Long waiting time but we were informed as soon as we placed the order.
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A
Rating: 4 out of 5
very good
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A
Rating: 1 out of 5
One month delay
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A
Rating: 4 out of 5
Easy to use site
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A
Rating: 4 out of 5
Very nice items but a bit too expensive for my taste
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A
Rating: 2 out of 5
the baskets are very small...very disappointed...moreover the baskets were sent in a huge box..in terms of ecology I find it very disappointing from your brand
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. The issue of packaging is indeed a crucial question and we work every day to improve our carbon footprint. However, we still need to improve our practices. Your comment helps us improve these, thank you.
A
Rating: 4 out of 5
Very good site
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A
Rating: 2 out of 5
I went to pick up my package because it was not the right address.
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Response from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your order and will not hold too much against us for this delivery error.
A
Rating: 4 out of 5
Well designed
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A
Rating: 4 out of 5
wide range of products
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A
Rating: 3 out of 5
Xxxx
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A
Rating: 4 out of 5
.........
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A
Rating: 3 out of 5
Quality products but relatively expensive, even very expensive.
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A
Rating: 4 out of 5
received my parcels on the right date, however one of the furniture parcels was damaged but fortunately not its contents!! Otherwise, a well-packaged changing mat, the packaging was not damaged but the mat inside had a tear all the way through!
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A
Rating: 4 out of 5
satisfied
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A
Rating: 3 out of 5
Hello, I am disappointed because the Rody bouncing ball is not identical to the one I ordered and for my autistic son it was very important that it be identical to the one he designated to receive as a gift, as a result I will have to order another one on another site exactly as he wishes, since the one you sent me does not match your image of the green Rody on your site. Indeed, I wanted a green Rody with blue on top but I received a green Rody with orange. Please know that for an autistic person this is very upsetting. Also in the future, I do not think I will place another order with you, as I remain dissatisfied with this bouncing ball which is still relatively expensive given my low income. Best regards, Delphine Rosello
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our products. Our after-sales service is at your complete disposal directly by email at [email protected]. Please also note that we cannot publish your review as it contains personal data: First name and Last name. We improve every day and hope that you will trust us again in this process.
A
Rating: 4 out of 5
many choices
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