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A
Rating: 4 out of 5
Your site is quite clear and the products seem correct to me
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Fast
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A
Rating: 4 out of 5
Order received quickly, products well packaged, but expensive prices, not accessible to everyone!
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A
Rating: 4 out of 5
The products are good but the delivery was not great: a pack of stickers arrived not very quickly, not left in the mailbox, so I had to wait until Saturday to pick them up at the post office!!!! Very long for a product I needed quickly!
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A
Rating: 3 out of 5
Poorly packaged, the makeup stones were upside down, some of which were broken
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A
Rating: 3 out of 5
Search engine not very efficient
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A
Rating: 4 out of 5
Good, quality products. A bit long shipping
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A
Rating: 3 out of 5
Carrier to avoid: no delivery time during the day, no call before or after, and I had to go pick it up myself afterwards. I paid for delivery for nothing
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier so that this does not happen again. However, we hope that your order brings you satisfaction.
A
Rating: 4 out of 5
I am satisfied, I do not give 5 stars because of the delivery error
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A
Rating: 4 out of 5
Well done
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A
Rating: 3 out of 5
Not delivered yet
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A
Rating: 4 out of 5
Complete site for both professionals and families with affordable prices
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A
Rating: 4 out of 5
Clear and easy to use site
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A
Rating: 4 out of 5
well organized with beautiful images
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A
Rating: 1 out of 5
Terrible!!! Very mediocre product, borderline dangerous, we received it and threw it in the trash immediately! A shame!!! How can a scrupulous seller be allowed to sell such dangerous crap for a baby!!! A real scam!!! Stay away!!!!
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Response from Wesco
Hello and thank you for your feedback. We are truly sorry for your comment. This toy is particularly appreciated by early childhood professionals who use it with very young children to play with dolls and imitate the adults around them. It is in no way a real cradle for infants but a toy. If there are quality issues with this toy, please contact our customer service at [email protected] so that they can address your request as soon as possible.
A
Rating: 3 out of 5
I was not delivered on the scheduled day. Fortunately, the second time the pickup point was open when the delivery person came by. Otherwise, the order is compliant.
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A
Rating: 3 out of 5
unpleasant phone reception
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A
Rating: 1 out of 5
Happy with the rug but extremely shocked by the delivery times and conditions. I finally receive it after 3 weeks of waiting and decades of surcharges to the carrier Heppner. Catastrophic!!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Despite all the care we take in preparing your orders, the encounter with the carrier does not always happen as we would like. We have reported the information to the carrier. The appointment is made online after receiving a text message.
A
Rating: 4 out of 5
Very good nothing to say
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A
Rating: 4 out of 5
Too bad for the imposition of the pink color, despite a choice leaning towards green.
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A
Rating: 4 out of 5
´´´´
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A
Rating: 4 out of 5
I preferred the previous site with Wesco family and pro. It was clearer
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A
Rating: 4 out of 5
Well-designed site. Order delivered quite quickly
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A
Rating: 3 out of 5
Good site, but I would have preferred free shipping given the amount of my order. Disappointed that there is no rate for childminders
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Response from Wesco
Hello and thank you for your feedback. Standard delivery (to your home, workplace, or pickup point) is offered for €5.90. And if you are a professional, delivery is free for purchases over €250.
A
Rating: 3 out of 5
top products but delivery times not respected and unpleasant customer service!
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A
Rating: 4 out of 5
Allows you to find products that are not necessarily available elsewhere
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A
Rating: 4 out of 5
Very good but still very expensive... shipping costs should be free from 40 euros of purchase... because an order of 90€ and 5.99€ shipping is heavy! Otherwise very good quality, never disappointed.
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A
Rating: 4 out of 5
very good
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A
Rating: 3 out of 5
missing one puzzle out of the 4 in a game.
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A
Rating: 4 out of 5
DELIVERY DELAYS EXCEEDED
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A
Rating: 4 out of 5
Very professional site, allowing individuals and professionals to obtain a wide variety of good quality products, with very attractive prices depending on the products. As a registered childminder, I looked more closely at the offers on the site, seduced by many accessories, depending on the budget in the coming months I will order other products in the future, alarm clocks, furniture... (advertisement made to parents about your quality brand and choice of material adapted to various ages)
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A
Rating: 1 out of 5
The dimensions do not match the description. Too bad, even when writing to them they don't want to know anything.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we did not receive your letter. We invite you to contact us by email at [email protected] so that we can process your request as soon as possible.
A
Rating: 3 out of 5
average, satisfied with the order but big delivery issue... the delivery person didn't even bother to ring our doorbell and left the package at a pickup point even though I paid for home delivery. very annoying and therefore disappointing...
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
....
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A
Rating: 4 out of 5
satisfied
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A
Rating: 2 out of 5
The carrier left my order at the café!! I had indicated the delivery times as well as the phone number in case of need
i
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its pitfalls. We apologize for this and hope that your order brings you satisfaction.
A
Rating: 4 out of 5
Nothing special to say.
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A
Rating: 4 out of 5
The site is good but products are really expensive.
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A
Rating: 4 out of 5
Great choice of items in all areas. However, a bit expensive.
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A
Rating: 1 out of 5
Hello,
I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
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I gave the blue balance bike to my grandson for his 2nd birthday. This balance bike is designed for children aged 2 to 4 years. However, this little one, who is very tall for his age, cannot use this balance bike: 1) it is very, very heavy and he cannot lift it. 2) the handles are very thick and a 2-year-old's hands are too small. 3) the seat is much too far from the handlebars which forces him to sit on the frame. 4) it is too high. 5) the two rear wheels make the balance bike unstable (it barely helps to keep the balance bike upright when stopped and even when the child gets off, it falls. This balance bike is NOT AT ALL SUITABLE FOR A 2-YEAR-OLD as stated in the advertisement. It would be perfect for a child aged 3 and up. This means he won't be able to use it for a few more months. Therefore, it is a lie to state that it is suitable for a 2-year-old. For this reason, I am very dissatisfied with your policy. I will therefore leave a negative review online so that other parents are not misled as I was. Thank you for your attention.
Response from Wesco
Hello and thank you for your comment. We are sorry that our little three-wheeled balance bike does not meet your satisfaction. It is designed for children whose height is between 90 cm and 119 cm. Specifically manufactured to withstand the assaults of schoolchildren in playgrounds, its weight is a consequence of its use. Its handles are equipped with an anti-shock system and their dimensions are a result of their robustness. The instability of the balance bike is the whole appeal of the product: it allows the child to work on their balance and train their vestibular system.