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A
Rating: 4 out of 5
The material is good but damaged by the carrier after having issued reservations the damaged item has been replaced.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Good quality product but defect during the packaging of the kit for the support bar, I am missing one of the 2 plates to finalize my installation and it takes 2 weeks of processing at customer service just to handle my request. I urgently need this missing part from the package. I find that the response time of 2 weeks is too long especially since it is just a missing part. Best regards. Mr. Coch e9
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Response from Wesco
Hello and thank you for your comment. We apologize for this inconvenience and hope that the product in its entirety meets your satisfaction. Regarding the processing time for requests, you have noticed that it is indicative and we are pleased to have processed your file in less than two days. We hope to see you again soon on our site.
A
Rating: 3 out of 5
Two and a half months wait for an item.
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A
Rating: 4 out of 5
Good organization of the site and ease of searches.
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A
Rating: 2 out of 5
I only received part of my order as expected, I don't know when I will get the rest
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
A
Rating: 4 out of 5
rather good
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A
Rating: 4 out of 5
Delivery not on time at all!
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A
Rating: 4 out of 5
clear site
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A
Rating: 4 out of 5
A bit expensive... But good quality materials..
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A
Rating: 4 out of 5
I have no review for now, it was my first order!
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A
Rating: 4 out of 5
Very large selection
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A
Rating: 3 out of 5
Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.
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A
Rating: 4 out of 5
Easy access
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
No review, used for the first time
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A
Rating: 4 out of 5
Great site offering good products for children, although it is difficult to navigate the site when looking at products by category.
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A
Rating: 4 out of 5
a lot of choice and good quality.
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A
Rating: 1 out of 5
Order that was supposed to arrive between March 12 and 14, 2019, ultimately after 2 calls it arrives only on the 20th and it's not the right item. In the end, I have to fill out a form where there is a 15-day delay for processing and to find out if I can get a new one or be refunded!
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes involves delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
A
Rating: 4 out of 5
Pay close attention to the descriptions.
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A
Rating: 4 out of 5
Good site. Quality products.
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A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!
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Response from Wesco
Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.
A
Rating: 4 out of 5
Good site
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A
Rating: 3 out of 5
Average, unfortunately a very late delivery.
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A
Rating: 4 out of 5
The site is well made.
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A
Rating: 3 out of 5
There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.
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A
Rating: 4 out of 5
Great mat in 130x130. Too bad Wesco doesn't offer payment in 3-4 installments... many interesting things but it requires a good budget...
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A
Rating: 3 out of 5
Not always easy to quickly find the product you are looking for on the site.
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A
Rating: 3 out of 5
Good but navigation could be improved.
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A
Rating: 3 out of 5
Very good site
order received quickly
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order received quickly
A
Rating: 4 out of 5
I don't have enough hindsight to give my opinion
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A
Rating: 4 out of 5
Not disappointed at all, I regularly check the site and plan to buy various items.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 3 out of 5
The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.
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Response from Wesco
Hello and thank you for your feedback. We do our best to offer you the best products at acceptable prices. All the equipment we sell is scrutinized by our integrated quality laboratory as well as external quality laboratories. The materials and design evolve over the years. We design and manufacture our items in respect of these constraints and our values. However, we are sorry for your dissatisfaction.
A
Rating: 3 out of 5
The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.
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A
Rating: 3 out of 5
Sometimes difficult to find your way around the different product categories
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Response from Wesco
Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.
A
Rating: 3 out of 5
Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...
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Response from Wesco
Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.
A
Rating: 4 out of 5
Very good, but still quite expensive
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A
Rating: 2 out of 5
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.