Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 13/02/2019 à 14h04 following a purchase from 06/02/2019

Easy to use

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Acheteur Vérifié

Published on 13/02/2019 à 13h00 following a purchase from 06/02/2019

The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.

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Response from Wesco Published on 15/02/2019

Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.

Acheteur Vérifié

Published on 13/02/2019 à 12h59 following a purchase from 05/02/2019

Very competent, but sometimes lacks explanation (for example, spring scissors)

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Acheteur Vérifié

Published on 13/02/2019 à 12h32 following a purchase from 30/01/2019

The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).

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Acheteur Vérifié

Published on 12/02/2019 à 12h41 following a purchase from 11/12/2018

a few small issues when requesting quotes. site accessible to 'beginners'!!!

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Response from Wesco Published on 15/02/2019

Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.

Acheteur Vérifié

Published on 11/02/2019 à 17h06 following a purchase from 22/01/2019

Very good

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Acheteur Vérifié

Published on 11/02/2019 à 10h07 following a purchase from 24/01/2019

very good a bit expensive

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Acheteur Vérifié

Published on 11/02/2019 à 09h25 following a purchase from 29/01/2019

Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.

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Acheteur Vérifié

Published on 10/02/2019 à 12h48 following a purchase from 30/01/2019

Very good site

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Acheteur Vérifié

Published on 10/02/2019 à 07h46 following a purchase from 24/01/2019

Not a bad site

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Acheteur Vérifié

Published on 09/02/2019 à 13h45 following a purchase from 30/01/2019

I would have appreciated a sorting by size of the rugs. Otherwise, quite a pleasant site.

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Acheteur Vérifié

Published on 06/02/2019 à 16h56 following a purchase from 29/01/2019

original quality products and reliable delivery

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Acheteur Vérifié

Published on 06/02/2019 à 14h29 following a purchase from 29/01/2019

Hello, we are happy with the product, but in our packages, there were missing hinges and screws, fortunately, we had some left from our previous order. Is it normal that the gate moves a lot?

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Acheteur Vérifié

Published on 06/02/2019 à 14h02 following a purchase from 30/01/2019

Satisfied

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Acheteur Vérifié

Published on 05/02/2019 à 13h11 following a purchase from 23/01/2019

Fast shipping, it's great

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Acheteur Vérifié

Published on 05/02/2019 à 09h05 following a purchase from 27/01/2019

Difficulty in quickly finding all the items. You need to know what you are looking for to find easily

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Acheteur Vérifié

Published on 04/02/2019 à 16h29 following a purchase from 22/01/2019

customer service should be without costs on my part

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Acheteur Vérifié

Published on 04/02/2019 à 15h43 following a purchase from 19/11/2018

The site needs improvement: the search is not very pleasant and natural

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Acheteur Vérifié

Published on 04/02/2019 à 14h40 following a purchase from 25/01/2019

Very clear. The products are well detailed.

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Acheteur Vérifié

Published on 04/02/2019 à 10h38 following a purchase from 24/01/2019

easy to use site

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Acheteur Vérifié

Published on 03/02/2019 à 21h42 following a purchase from 27/01/2019

The package was in poor condition! Clearly already opened

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Response from Wesco Published on 07/03/2019

Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will process your request as soon as possible.

Acheteur Vérifié

Published on 03/02/2019 à 18h26 following a purchase from 23/01/2019

An error in the delivery but quick phone responsiveness. Let's wait for the follow-up on our complaint.

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Acheteur Vérifié

Published on 03/02/2019 à 13h50 following a purchase from 24/01/2019

simple and fast

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Acheteur Vérifié

Published on 31/01/2019 à 12h34 following a purchase from 19/01/2019

Nothing to report...

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Acheteur Vérifié

Published on 30/01/2019 à 12h50 following a purchase from 22/01/2019

Very good commercial contact. Ms. Rambeault was extremely responsive following my order and did everything possible to ensure I was delivered on time.

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Acheteur Vérifié

Published on 30/01/2019 à 11h36 following a purchase from 02/01/2019

The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...

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Response from Wesco Published on 31/01/2019

Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]

Acheteur Vérifié

Published on 29/01/2019 à 23h35 following a purchase from 22/01/2019

Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.

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Response from Wesco Published on 15/02/2019

Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.

Acheteur Vérifié

Published on 29/01/2019 à 14h18 following a purchase from 15/01/2019

GOOD

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Acheteur Vérifié

Published on 29/01/2019 à 13h28 following a purchase from 22/01/2019

Good site with fast delivery times.

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Acheteur Vérifié

Published on 29/01/2019 à 13h27 following a purchase from 15/01/2019

Website offering great products.

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Acheteur Vérifié

Published on 29/01/2019 à 13h23 following a purchase from 28/11/2018

I was disappointed to have to wait 2 months for the delivery of this toy due to a restocking issue. However, after contacting your services, I received it in time for my granddaughter's birthday. Thank you.

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Acheteur Vérifié

Published on 28/01/2019 à 21h39 following a purchase from 21/01/2019

not always easy to find a product quickly

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Acheteur Vérifié

Published on 28/01/2019 à 13h49 following a purchase from 21/01/2019

I have requested the invoice several times since Friday, I still haven't received it.

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Acheteur Vérifié

Published on 27/01/2019 à 21h39 following a purchase from 14/01/2019

nothing to report

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Acheteur Vérifié

Published on 27/01/2019 à 18h05 following a purchase from 08/01/2019

Offers good products, and it's convenient for individuals!

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Acheteur Vérifié

Published on 27/01/2019 à 15h28 following a purchase from 20/12/2018

Very good product but received with a 1-month delay!

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Acheteur Vérifié

Published on 27/01/2019 à 14h33 following a purchase from 19/01/2019

It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits

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Acheteur Vérifié

Published on 27/01/2019 à 13h10 following a purchase from 20/01/2019

easily accessible

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Acheteur Vérifié

Published on 27/01/2019 à 07h25 following a purchase from 13/01/2019

Good site, good ergonomics

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Acheteur Vérifié

Published on 26/01/2019 à 13h17 following a purchase from 17/01/2019

I stumbled upon this site by chance.

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