Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
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Response from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Very attractive site but I am extremely disappointed!! Delivery scheduled between the 17th and the 21st, I finally received my items on the 24th. I ordered 2 cots and 2 sheets, one of the cots is completely bent (this is not due to delivery, the box is intact.)
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to providing you with deliveries at your convenience, we could not deliver without your presence. Regarding the quality of the cot, we invite you to contact the after-sales service at [email protected] and we will handle your request as soon as possible. When products are defective, return shipping costs are on us.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
No problem with the received material. Delivery date not respected.
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Response from Wesco
Hello and thank you for your feedback. Your packages were indeed sent the day before the indicated day. We hope this did not cause you any inconvenience and we hope to see you again soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2019
Not having received my order to date and after several phone calls, I was informed that the delivery person came to my home but could not leave the package claiming that the person who would have received it was not expecting any order. This supposedly happened during his two visits while I saw no one and received no notice or phone call from the delivery person. I contacted the carrier (the very unpleasant lady) who insisted that a notice had been left in the mailbox... The delivery is rescheduled for the 24th but on that date and until February 10th, I am abroad. So I canceled this order and kindly ask you to process my refund. Best regards, Christian Chauvet
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, it happens that the transport does not meet our expectations. Your feedback allows us to implement corrective improvement actions, and we thank you for that. We hope to see you again soon on our site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Can improve
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2019
very good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2019
Not always very functional
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2018
You order, they charge, and deliver three months later. I do not recommend.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction with the situation. Unfortunately, we were out of stock on the product you chose. However, billing was done at the time of shipment and we refunded your order a few days after your cancellation. We are truly sorry for our missed encounter.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2019
It's good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2019
I didn't really search the site. I found it through the QWANT search engine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2019
GOOD SITE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2019
Not enough perspective
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2019
Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2019
Easy to navigate. Good idea to include activity sheets.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
Good site for creative supplies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2019
Good. I found what I wanted.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2019
Bunch of jokers!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2019
very interesting site with many choices but still a bit expensive!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2019
good site to find practical items for kids
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2019
good overall
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2019
Too expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2018
Good but not always easy to find sizes or dimensions (e.g.: mistake in my first order of corner armchairs!)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2019
Missing a piece of an item and no one answered my question about it in customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Clear and practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2019
The product is fine but the delivery much less so, lacking seriousness overall
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Response from Wesco
Hello and thank you for your feedback. Your comment will help us improve our follow-up by forwarding your remark to our service provider. We thank you for your honesty and hope to see you again soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2018
Very good. The rug arrived packaged in thick plastic, which did tear during delivery. The rug was not damaged but dirty, a bit of a shame!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
the plates and bowls are too small for the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2019
I received my order and it was in every way compliant with its description. I am really satisfied with the quality of the product. However, the seller Wesco communicates too little about the delivery and tracking of the package.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2018
Order of three tricycles for the Christmas gift for two kindergarten classes, they arrived 3 days after the announced deadline, the children were very disappointed to see nothing under the tree upon their return from vacation... Moreover, in the packages we did not have the correct bolts to proceed with the assembly and with the delivery delay, it was impossible to return them, we had to manage on our own. This is very disappointing for a brand that is a reference in the field of children's equipment..
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Response from Wesco
Hello and thank you for your feedback. Unfortunately, deliveries to schools have been stopped during the end-of-year holidays. It is indeed difficult to receive packages when the premises are closed. We ask you to please excuse us to the children. Regarding the bolts, we invite you to contact customer service at [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2018
great product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2018
The product descriptions are sufficient to make a purchasing decision.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
I did not receive my order on time for Christmas (despite the date announced at the order) after a phone contact I was assured of a commercial gesture (5% off the total and free shipping) it seems to me that this commitment has been forgotten!
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Response from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your package on time. We keep our word and you will very soon receive your goodwill gesture, as indicated during our phone conversation. We hope you won't hold it against us too much and we look forward to seeing you again soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2018
Good products. Delivery needs to be reviewed: received a text with a phone number to change the delivery day and time but impossible to reach this carrier. So blocked from 8am to 4pm. Not great before Christmas and the issues on the roads at this time!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Great site, I recommend it to individuals.. Quality is there, a bit expensive but worth investing for safety and durability. Good choice, toys classified by age.. Customer service could be friendlier...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Very good complete and simple site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2018
Too bad, not everything was in stock and it was for a Christmas gift.... otherwise, good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2018
Item conforms to the photos! Nothing to say about the quality but the packaging lacks a lot of care.... put in a plain plastic bag, no little thank you notes.... given the price, it lacks fitness in the shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2018
Very disappointed...
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