Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 06/01/2019 à 20h46 following a purchase from 20/12/2018

Quality products and eco-friendly choices, favored by nurseries. Maybe just a slightly limited selection.

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Acheteur Vérifié

Published on 06/01/2019 à 09h29 following a purchase from 15/12/2018

Good.

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Acheteur Vérifié

Published on 03/01/2019 à 08h17 following a purchase from 21/12/2018

Easy to access

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Acheteur Vérifié

Published on 02/01/2019 à 23h26 following a purchase from 09/12/2018

VERY GOOD SITE RECEIVED QUICKLY

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Acheteur Vérifié

Published on 02/01/2019 à 20h56 following a purchase from 06/12/2018

This is the first and last time I order from you! To date, I have received no feedback!! Except for information about a response in 3 weeks!!! I'm dreaming... Santa Claus will be gone by then! So I demand a refund!!! Non-negotiable... otherwise, I won't tell you the publicity I will make for you...!! On Facebook etc... not to mention the little girl who would have the toy... luckily the competition exists!!!

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Response from Wesco Published on 24/01/2019

Hello and thank you for your feedback. We are sorry for your frustration. Your package left our workshops on December 12th and unfortunately, we cannot control the transport which is carried out by an external provider. We have established a trusting relationship with our customers for over 40 years and honesty is part of our DNA. Therefore, there is no need to threaten for us to understand your disappointment and refund you.

Acheteur Vérifié

Published on 02/01/2019 à 18h48 following a purchase from 07/12/2018

delivery time quite long

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Acheteur Vérifié

Published on 02/01/2019 à 10h23 following a purchase from 20/12/2018

very good

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Acheteur Vérifié

Published on 01/01/2019 à 15h55 following a purchase from 05/12/2018

Damaged package and ineffective after-sales service

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Response from Wesco Published on 11/01/2019

Hello and thank you for your feedback. We take pride in providing you with quality material and we pay specific attention to their packaging to guarantee you impeccable service. However, transport can bring surprises beyond our control. We have offered to replace the damaged part. Please feel free to get back to us when you have made a decision.

Acheteur Vérifié

Published on 31/12/2018 à 11h19 following a purchase from 18/12/2018

Order arrived quickly. However, the packaging needs to be reviewed, maybe strap the box!!!... because it was completely open!!! but nothing was missing.

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Response from Wesco Published on 11/01/2019

Hello and thank you for your feedback. We are working to improve the packaging in order to limit their environmental impact and to protect your purchases. Unfortunately, the uncertainties of delivery do not allow us to control the transport. Your feedback helps us improve day by day, thank you.

Acheteur Vérifié

Published on 30/12/2018 à 19h09 following a purchase from 13/12/2018

I am very happy with my purchase at Wesco

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Acheteur Vérifié

Published on 30/12/2018 à 19h07 following a purchase from 06/12/2018

Not good

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Response from Wesco Published on 01/02/2019

Hello and thank you for your feedback. We place the utmost importance on providing you with impeccable quality service. We invite you to contact our service by email at [email protected] and we will handle your request as soon as possible.

Acheteur Vérifié

Published on 29/12/2018 à 18h04 following a purchase from 14/12/2018

Slight disappointment regarding the delivery time of my package. I placed my order by the deadline (12/14) for it to arrive under the tree but I only received it on 12/26... too bad!

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Acheteur Vérifié

Published on 28/12/2018 à 09h00 following a purchase from 06/12/2018

The site is good, there are items that cannot be found elsewhere but it does not offer delivery to parcel collection points, my package was left on my terrace on a rainy day... Shipping costs are only waived for €250 purchases.

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Response from Wesco Published on 07/01/2019

Hello and thank you for your feedback. We offer delivery to parcel collection points for all eligible items. We hope your items were not damaged. Feel free to subscribe to our newsletter or join us on our Facebook page to learn about all the promo codes that allow you to benefit from free shipping.

Acheteur Vérifié

Published on 27/12/2018 à 16h25 following a purchase from 27/11/2018

Difficult to place the order, complicated site, delivery time not met, but fortunately we received the goods on time.

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Acheteur Vérifié

Published on 27/12/2018 à 13h11 following a purchase from 10/12/2018

Just a concern with creating the cart/reference and with submission

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Acheteur Vérifié

Published on 26/12/2018 à 18h19 following a purchase from 16/12/2018

Easy to use site that offers a wide range of products

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Acheteur Vérifié

Published on 26/12/2018 à 10h03 following a purchase from 17/12/2018

Respect for the stated conditions

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Acheteur Vérifié

Published on 26/12/2018 à 09h01 following a purchase from 18/12/2018

Clear and functional site

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Acheteur Vérifié

Published on 25/12/2018 à 22h31 following a purchase from 19/12/2018

I still haven't received the books so I can't give an opinion. Disappointed not to have received them for Christmas.

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Response from Wesco Published on 24/01/2019

Hello and thank you for your feedback. We are sorry that you did not receive your gifts in time to celebrate the Christmas holidays. This was due to an incomplete address issue.

Acheteur Vérifié

Published on 24/12/2018 à 22h55 following a purchase from 14/12/2018

Good, quite a few products

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Acheteur Vérifié

Published on 24/12/2018 à 13h20 following a purchase from 16/12/2018

The molds received seem very old, are damaged and all stuck together

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Response from Wesco Published on 07/01/2019

Hello and thank you for your feedback. Despite all the attention we pay to the quality of the products we select for you, it happens that some bad apples slip into our stock. Your comment allowed us to check our stock to offer you items that meet your expectations and our standards. We hope you will appreciate your new molds.

Acheteur Vérifié

Published on 24/12/2018 à 10h41 following a purchase from 15/12/2018

very good fast delivery

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Acheteur Vérifié

Published on 23/12/2018 à 22h27 following a purchase from 16/12/2018

Very nice site but complicated to use

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Acheteur Vérifié

Published on 23/12/2018 à 20h16 following a purchase from 13/12/2018

Website dedicated to children and their development for both individuals and professionals with a wide selection of products.

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Acheteur Vérifié

Published on 23/12/2018 à 20h04 following a purchase from 14/12/2018

I couldn't understand the date to choose for the arrival of my package before Christmas.

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Acheteur Vérifié

Published on 23/12/2018 à 16h16 following a purchase from 17/12/2018

Regret: no packaging around the product, so there is a risk of theft.

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Acheteur Vérifié

Published on 23/12/2018 à 13h28 following a purchase from 13/12/2018

Simple

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Acheteur Vérifié

Published on 23/12/2018 à 13h08 following a purchase from 13/12/2018

Prices are a bit high.

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Acheteur Vérifié

Published on 23/12/2018 à 12h56 following a purchase from 10/12/2018

Package was patched up with exploded orange gouache bottle... maximum dissatisfaction. R. T. for J. T.

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Response from Wesco Published on 27/12/2018

Hello, We cannot accept your comment as it contains personal information (First name and Last name). Thank you for your understanding.

Acheteur Vérifié

Published on 23/12/2018 à 08h21 following a purchase from 04/12/2018

Product conforms to what was announced.

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Acheteur Vérifié

Published on 22/12/2018 à 18h34 following a purchase from 15/12/2018

Good, but difficult to find without using the search bar

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Acheteur Vérifié

Published on 22/12/2018 à 15h45 following a purchase from 13/12/2018

Wide choice!

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Acheteur Vérifié

Published on 22/12/2018 à 08h23 following a purchase from 07/12/2018

Fast order. Good quality but still quite pricey especially when you see the size of the toy upon arrival. But overall happy because my daughter plays well with it.

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Acheteur Vérifié

Published on 22/12/2018 à 08h20 following a purchase from 19/11/2018

Merchandise conforms and good follow-up

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Acheteur Vérifié

Published on 22/12/2018 à 06h38 following a purchase from 27/11/2018

Clear

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Acheteur Vérifié

Published on 21/12/2018 à 17h35 following a purchase from 10/12/2018

Thank you for your speed and the responsiveness of your customer service with whom I exchanged a few emails!

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Acheteur Vérifié

Published on 21/12/2018 à 15h35 following a purchase from 07/12/2018

very good discovery!

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Acheteur Vérifié

Published on 21/12/2018 à 09h07 following a purchase from 23/11/2018

Wide choice of products but complicated delivery. The location I chose from the options did not match the delivery company's drop-off addresses. I had to make several trips even though the site indicated that I had received my package several days ago.

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Acheteur Vérifié

Published on 21/12/2018 à 08h33 following a purchase from 06/12/2018

It's a shame that shipping costs are so high when ordering just a few markers...

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Acheteur Vérifié

Published on 21/12/2018 à 07h26 following a purchase from 12/12/2018

The package arrived partially opened. I didn't notice it immediately. Inside, the three rattles and the catalog were missing. I am very disappointed with the Colissimo service and I hope Wesco will send me the three missing rattles...

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