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A
Rating: 5 out of 5
Fast shipping and within the announced deadlines.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Very good
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A
Rating: 2 out of 5
I just received my bunk beds yesterday, one defective, no protection inside the box. I hope they will resolve this and replace it as soon as possible.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken note of your complaint and is doing what is necessary to send you a new canvas as soon as possible. We thank you in advance for your patience until then and we wish the children long hours of napping on this emblematic product of our brand for many years! We look forward to seeing you again soon on www.wesco.fr. Have a nice day.
A
Rating: 5 out of 5
Fast, items matching the photo.
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A
Rating: 5 out of 5
Delivery was a bit long but the products were what I expected.
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A
Rating: 5 out of 5
Very well done. Lots of choices. Prices for all budgets.
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Always good quality items, fast delivery, great.
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A
Rating: 5 out of 5
The quality of the Wesco brand is well established. The website is quite clear and intuitive.
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Order received as expected. I had an issue with the order and was called back very quickly on the first working day after my order attempt.
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A
Rating: 5 out of 5
Perfect as stated in the announcement, I recommend
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Just perfect!
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A
Rating: 5 out of 5
The site is nice, intuitive, and the information is clear. The sending and restocking of a product that was out of stock was done in a shorter time than indicated. The packages are well taken care of. I am delighted with this order.
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A
Rating: 2 out of 5
Back to our expenses!!!
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A
Rating: 5 out of 5
Products conform to their presentation
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A
Rating: 5 out of 5
Items conform to the description, of quality. Careful shipping. Perfect, I recommend.
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A
Rating: 5 out of 5
Good product
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A
Rating: 5 out of 5
All okay, nothing to complain about.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect,
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A
Rating: 5 out of 5
Nothing to report, fast delivery and compliant products.
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A
Rating: 5 out of 5
Fast, efficient service.
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A
Rating: 1 out of 5
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
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Response from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to www.wesco.fr in the future. Have a nice day.
A
Rating: 3 out of 5
No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.
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Rating: 5 out of 5
Nothing to say
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
I am particularly surprised by the quality of this site. The ordering and delivery service respects the announced deadlines and the order is very well packaged.
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Rating: 5 out of 5
Perfect!
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Rating: 5 out of 5
Simple site to use. Tables with complete data for selection. Very good telephone reception. Delivery within the promised timeframe.
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Rating: 5 out of 5
Very good, fast shipping, satisfied with my first order
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Rating: 5 out of 5
Delivery on time with a last-minute change of delivery location due to my work. Perfect!
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A
Rating: 5 out of 5
Simple order and quick shipping
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A
Rating: 5 out of 5
Easy navigation and multiple options
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A
Rating: 5 out of 5
Perfect as always
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Rating: 3 out of 5
For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.
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Response from Wesco
Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on www.wesco.fr. Have a nice day.
A
Rating: 2 out of 5
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
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