Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 03/09/2022 à 22h22 following a purchase from 21/08/2022

Reactive and efficient customer service! Fast delivery.

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Acheteur Vérifié

Published on 03/09/2022 à 16h23 following a purchase from 20/08/2022

I made a request to customer service 5 days ago but I still have no response!

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Acheteur Vérifié

Published on 03/09/2022 à 13h46 following a purchase from 20/08/2022

Quality material and well thought out. Fast shipping.

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Acheteur Vérifié

Published on 03/09/2022 à 10h03 following a purchase from 19/08/2022

Very clear

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Acheteur Vérifié

Published on 03/09/2022 à 09h42 following a purchase from 20/08/2022

Clear and effective, reasonable prices compared to other sites

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Acheteur Vérifié

Published on 02/09/2022 à 08h22 following a purchase from 08/08/2022

Disappointed with the delivery time: I received my product on September 1st, it's deplorable. I don't understand how it could take more than three weeks to prepare my order and another two weeks to be delivered

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Acheteur Vérifié

Published on 30/08/2022 à 22h31 following a purchase from 22/08/2022

Intuitive access facilitating the search and purchase of desired products. Thank you to the whole team. C. Dacquin

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Acheteur Vérifié

Published on 30/08/2022 à 15h03 following a purchase from 24/08/2022

Order received and delivered before the expected date. Thank you very much.

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Acheteur Vérifié

Published on 30/08/2022 à 13h42 following a purchase from 05/08/2022

Very good, item well packaged. Fast service.

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Acheteur Vérifié

Published on 30/08/2022 à 10h09 following a purchase from 17/08/2022

Fast delivery, website with a wide selection of items. Products conform to the description and of good quality.

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Acheteur Vérifié

Published on 30/08/2022 à 08h19 following a purchase from 22/08/2022

Website with ease of use, quality product and delivery 2 days early. I can only recommend.

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Acheteur Vérifié

Published on 30/08/2022 à 08h15 following a purchase from 16/08/2022

Perfect

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Acheteur Vérifié

Published on 29/08/2022 à 15h01 following a purchase from 20/08/2022

Quality item. Fast and careful shipping. I recommend

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Acheteur Vérifié

Published on 29/08/2022 à 14h48 following a purchase from 09/08/2022

Great! Clear and efficient.

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Acheteur Vérifié

Published on 29/08/2022 à 09h38 following a purchase from 19/08/2022

PRODUCT DELIVERED TO SCHOOL

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Acheteur Vérifié

Published on 28/08/2022 à 18h47 following a purchase from 21/08/2022

good ..

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Acheteur Vérifié

Published on 28/08/2022 à 16h44 following a purchase from 22/08/2022

Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!

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Response from Wesco Published on 30/08/2022

Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day

Acheteur Vérifié

Published on 28/08/2022 à 15h30 following a purchase from 19/08/2022

Top super fast delivery

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Acheteur Vérifié

Published on 27/08/2022 à 17h44 following a purchase from 18/08/2022

Very good site, we find a lot of eco-friendly and less harmful supplies. I have been ordering for 2 school years because there are no surprises. Serious seller, package arrived on the indicated date, in short, everything is perfect! Thank you, I recommend!

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Acheteur Vérifié

Published on 27/08/2022 à 07h34 following a purchase from 10/08/2022

2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!

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Response from Wesco Published on 31/08/2022

Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day

Acheteur Vérifié

Published on 26/08/2022 à 18h09 following a purchase from 17/08/2022

very good

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Acheteur Vérifié

Published on 26/08/2022 à 10h53 following a purchase from 20/07/2022

I always find what suits me

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Acheteur Vérifié

Published on 24/08/2022 à 07h04 following a purchase from 01/08/2022

Very good package received on the scheduled date. The only problem was with Colissimo, the package was torn on the front but the contents were intact

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Acheteur Vérifié

Published on 23/08/2022 à 23h57 following a purchase from 10/08/2022

Quality items, solid panels, my little one is delighted.. I recommend

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Acheteur Vérifié

Published on 23/08/2022 à 22h36 following a purchase from 10/08/2022

Good value for money

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Acheteur Vérifié

Published on 22/08/2022 à 16h51 following a purchase from 15/08/2022

Fast delivery and high-quality product. Very satisfied, I recommend

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Acheteur Vérifié

Published on 22/08/2022 à 13h43 following a purchase from 05/08/2022

Top!

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Acheteur Vérifié

Published on 22/08/2022 à 12h40 following a purchase from 09/08/2022

Received on time

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Acheteur Vérifié

Published on 22/08/2022 à 09h57 following a purchase from 09/08/2022

The site is very good.

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Acheteur Vérifié

Published on 22/08/2022 à 08h10 following a purchase from 20/07/2022

Attentive to remarks regarding delivery date, perfect.

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Acheteur Vérifié

Published on 21/08/2022 à 21h21 following a purchase from 09/08/2022

Order of a cot 130x54, and two fitted sheets. Order arrived much faster than expected. Sturdy, lightweight cot, very practical as an extra bed. Fitted sheets, good quality.

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Acheteur Vérifié

Published on 20/08/2022 à 19h47 following a purchase from 26/07/2022

Perfect

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Acheteur Vérifié

Published on 19/08/2022 à 09h26 following a purchase from 09/08/2022

Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.

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Response from Wesco Published on 24/08/2022

Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.

Acheteur Vérifié

Published on 18/08/2022 à 15h57 following a purchase from 09/07/2022

Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.

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Acheteur Vérifié

Published on 18/08/2022 à 09h25 following a purchase from 04/08/2022

Perfect

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Acheteur Vérifié

Published on 17/08/2022 à 17h27 following a purchase from 01/08/2022

Nothing to say

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Acheteur Vérifié

Published on 16/08/2022 à 17h24 following a purchase from 18/06/2022

I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!

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Acheteur Vérifié

Published on 15/08/2022 à 14h45 following a purchase from 08/08/2022

Easy navigation on the wesco site. I highly recommend it.

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Acheteur Vérifié

Published on 15/08/2022 à 12h49 following a purchase from 06/08/2022

Fast delivery.

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Acheteur Vérifié

Published on 14/08/2022 à 17h29 following a purchase from 05/08/2022

I am a childminder. I order often and find it a shame not to have a discount or a loyalty card. But I really like the products offered. Fast delivery.

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