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A
Rating: 5 out of 5
Balls conforming to my order and my needs...thank you
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
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Rating: 3 out of 5
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
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A
Rating: 5 out of 5
Very good in every way! I recommend, serious site, very correct follow-up, quality of products...
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A
Rating: 5 out of 5
Very fast
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A
Rating: 5 out of 5
Deadlines respected
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A
Rating: 5 out of 5
Perfect service
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A
Rating: 5 out of 5
Simple
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A
Rating: 5 out of 5
Order received faster than expected, very satisfied.
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A
Rating: 5 out of 5
TOP QUALITY FOR A LONG TIME, ESPECIALLY FOR MY INTENSIVE USE AS A CHILDCARE ASSISTANT.
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A
Rating: 5 out of 5
Easy to place an order. Delivery within the announced deadlines. Products arrived in good condition and well packaged.
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A
Rating: 5 out of 5
Always super happy with my purchases on Wesco, the quality is top-notch, school quality, the after-sales service works very well. Nothing to complain about. Always impeccable. The products are well packaged, in all my orders no problems, only once a batch of sheets was damaged, Wesco quickly sent me a second batch without any charge.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Order received on time. The carrier had an unpleasant behavior. He yelled at me because he couldn't find a place to park in front of my house. But I know that has nothing to do with Wesco.
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A
Rating: 5 out of 5
Regarding the ordering part on the website as well as the delivery, it went perfectly well, however it is impossible to receive the invoice for my item by email after calling twice in vain, still nothing received!!!
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A
Rating: 3 out of 5
Difficult for me to find certain products, you have to search.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Simple navigation. Wide choice of products suitable for early childhood. Delivery was compliant and fast.
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 2 out of 5
Very disappointed by the lack of communication from the brand. More than 2 months delay when that was not what was announced. Delivery postponed without being warned and no compensation even though it was a birth gift. This is not professional.
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Response from Wesco
Hello and thank you for taking the time to write to us. First of all, we apologize for this particularly long delivery delay and our lack of communication which only heightened your disappointment. Our customer service is processing a refund for the shipping costs related to your order. Additionally, we would like to clarify that during this current period, like many economic players, we sometimes face supply difficulties on certain references. Unfortunately, the product you ordered is affected. Our teams are all mobilized to ensure product availability and are doing their utmost to guarantee deadlines with suppliers. Customer satisfaction remains our priority. We hope that in light of these elements you will trust us again by returning to our site. Have a nice day.
A
Rating: 5 out of 5
Very happy with my purchases and the very fast delivery.
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A
Rating: 5 out of 5
Very satisfying!
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A
Rating: 3 out of 5
The products are of good quality and the choice is really important, but the customer service really leaves something to be desired in some aspects. It is incomprehensible not to be able to easily modify or cancel an order on an online site within hours of placing it.
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A
Rating: 5 out of 5
Efficient and quick.
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A
Rating: 5 out of 5
Fast and in line with my expectations... I recommend.
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Package received ahead of time. Nothing to say about the delivery times, therefore!
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A
Rating: 5 out of 5
Very good site.
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A
Rating: 5 out of 5
Fast delivery, careful packaging.
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A
Rating: 1 out of 5
I am still waiting for my packages, 1 week delay, mediocre delivery service. Having to be available for phantom packages...
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Response from Wesco
Hello and thank you for alerting us this way. Our customer service has contacted the concerned carrier because this situation is not normal. The carrier should call you today to schedule a delivery appointment. We are sincerely sorry that the delivery service is going this way and we apologize for any inconvenience. If needed, we remain at your disposal at [email protected]. Have a good day.
A
Rating: 5 out of 5
Very satisfied!
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A
Rating: 5 out of 5
Quick shipment and serious contact.
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A
Rating: 5 out of 5
Fast service, solid package. Quality product. Perfect.
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A
Rating: 5 out of 5
Serious and efficient.
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A
Rating: 5 out of 5
Very good product and fast delivery.
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Rating: 3 out of 5
The packaging of the benches leaves much to be desired, lacking protection. Packaging was greasy due to the carrier, who was also not friendly, respectful, or polite, they threw the packages on the ground. Billing error inside the package.
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Response from Wesco
Hello and thank you for taking the time to write to us. Could you please contact us at [email protected] so that we can correct our billing error? Furthermore, we are sincerely sorry that the delivery service did not meet our quality commitments. We will forward the information to our logistics department, which will liaise with the carrier in question. We hope to have the opportunity to see you again on our site. Have a good day.
A
Rating: 5 out of 5
Order delivered quickly in perfect condition.
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A
Rating: 5 out of 5
Satisfied and in line with what I wanted.
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A
Rating: 5 out of 5
Fast delivery. Impeccable packaging and very well-designed site. Could you offer gift wrapping?
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A
Rating: 5 out of 5
Everything was simple and quick, therefore efficient. Good communication via emails to keep me informed.
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A
Rating: 5 out of 5
Everything is very good!
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