Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
As with every order, we are very disappointed with the lack of communication from Wesco, which does not inform or rarely informs about delivery times!
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Response from Wesco
Hello and thank you for your feedback. We sincerely apologize as our delivery commitments have indeed not been met. We are always attentive to our customers' comments in order to continuously improve our processes. We hope you will give us a second chance and that you will visit our site again. Have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2021
No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2021
Well-made site, easy to navigate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2021
I am very disappointed
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Response from Wesco
Hello and thank you for your feedback. Customer satisfaction is at the heart of our approach and we are sincerely sorry to read about your disappointment. Our customer service has confirmed that a complaint is in progress. We are doing our best to provide you with a solution quickly. We hope you will give us a second chance and that you will come back to visit our site soon. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2021
Correct packaging, product conforms to the description, customer service responsive to requests... a very slight downside on delivery times. Wesco remains a serious site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2021
Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2021
Very responsive regarding delivery issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2021
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2021
Satisfied. Functional site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2021
Great wesco site, you can find good quality products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Quality material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2021
Satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Respect for the delivery date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2021
Navigating the site is easy. Fast delivery. The items were well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
Easy ordering and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2021
Everything went well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
Great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/09/2021
Broken goods upon delivery
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2021
Hello ..Sorry I didn't have time to visit your site..I was mainly looking for children's gloves..since I don't have big hands..but these were still too small for me I had to give them to a baby..I am looking for elasticated ones at the wrists and a bit bigger..because in stores they are very large..best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Thank you everything went wonderfully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Quality, service, and delivery are perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
no problem. delivery on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/09/2021
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
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Response from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2021
Great quality products. Fast and careful shipping. Scheduled delivery with the carrier
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
very well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2021
Good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Very good, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2021
Fast and careful shipping in 2 packages because there was a delay for one of the products, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2021
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
The package was not delivered to the correct address, nor on the scheduled date, and I have not yet retrieved it... I had indicated a different address for delivery and billing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2021
Fast delivery, quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2021
Perfect as always. Just a bit disappointed that there are no discounts for childminders, I have been with you for several years, we see the name Wesco on every everyday item at my place, the Parent Employers also buy from you and nothing. I have no discount voucher like on the Wesco Family site. WHAT A SHAME.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
Impossible to get delivery because the delivery person refused to leave the package in a safe place and requires someone to be home from 9 AM to 5 PM. Very unpleasant customer service that does not seem to know about postal transport. So it is impossible for me to retrieve my order!
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Response from Wesco
Hello and thank you for alerting us this way. We understand your annoyance but the choice of transport (by postal service or otherwise) is made according to several criteria (type of product, weight...), so we must respect these constraints. Moreover, each carrier has its own delivery process and this is independent of our will. However, we understand that the carrier's requirements are not always compatible with our customers' availability, as in your case. Our customer service has contacted you again and found a common agreement for the delivery to take place in the coming days. We hope your order will bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
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