Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
After the order, I did not receive any information about the progress of my order and even after contacting customer service by email, I never received a response. Not knowing this website or the brand, I eventually wondered if the site was reliable and if I would really receive anything. I only received a text a few days before delivery, but I remained in doubt for several weeks. Since the item was a birth gift made by several people, I was even more worried about the order. This is the last time I order from this site: too long delays and no information.
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Response from Wesco
Hello and thank you for your feedback. We are sorry that your first order on our site did not meet your expectations. Our customer service has taken your case into consideration to provide you with a solution. Every customer feedback is very important to us as it allows us to improve our practices every day. We hope you will give us a second chance to make a good impression and that we will have the opportunity to see you again on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very good, suitable for children, they slide on it, it doesn't move.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Hello, despite slightly high prices, your products meet my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2021
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2021
Super product, great work Tested and approved as soon as set up by my kids, they will have a blast
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
I had to try three times to place my order, the site crashed every time I wanted to create my account.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Very user-friendly site, easy to access. I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
A lot of difficulty in validating the cart
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Response from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
So far, I have not been disappointed with Wesco products, good quality and sturdy. The dining set is very popular, the kids have abandoned the wheelbarrow but the nice days are coming and I am sure it will entertain them quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Everything was very easy to order. The delivery was very clear in terms of tracking. The delivery person was punctual and respected the health guidelines. I recommend the Wesco site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Very good, I have been a customer for years. However, in my last order, one item was missing from a set of weighted feet for the partition walls, I am waiting for news from customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Perfect products!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Very well designed site and easy to find what you are looking for.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Flawless.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
As always, super great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Very satisfied with the quality. Wesco products. Always received before the expected date.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
SPEED, EFFICIENCY SUPER, THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
The delivery was very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
A lot of choices, good quality products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
The delivery is very long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Very satisfied with my entire order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2021
Package dropped off at a relay point more than 10km away. While there is a relay point in my city.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for this situation and we understand your confusion. It should be noted that each carrier works with a predefined list of relay points. This probably explains the carrier's choice for your order. We apologize for the inconvenience caused and we are forwarding the information to the relevant department so that this situation does not happen again. We hope that we will have the opportunity to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Perfect delivery, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Fast shipping! Ease of use of the site and good product description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Perfect, product and delivery :))
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2021
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Very good. Fast delivery and the delivery person took into account that in the morning I move with the children!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2021
Received much earlier than expected, excellent!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2021
Very high quality material. Fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Big delivery problem. Package supposedly lost... I had a lot of trouble getting my order. No compensation from Wesco.
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Response from Wesco
Hello and thank you for your feedback. Indeed, your order was particularly unfortunate. We are particularly attentive to the quality of our delivery services and please know that this situation displeases us just as much. We are forwarding the information to our logistics department so that the necessary measures can be taken with the carrier in question. Our customer service has proceeded to resend your order. We apologize and hope to see you again soon on our site. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Very good. Very good service, superb boxes and of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2021
Completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2021
Simple site, order received very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2021
Very responsive site and very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/02/2021
Excellent quality material, I am delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2021
Fast.
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