Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 21/12/2019 à 23h20 following a purchase from 01/12/2019

Efficiency, keeps its promises, clean follow-up

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Acheteur Vérifié

Published on 21/12/2019 à 22h01 following a purchase from 12/12/2019

Clear and distinct, the site is very good.

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Acheteur Vérifié

Published on 21/12/2019 à 21h45 following a purchase from 11/12/2019

fast delivery in a very secure package

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Acheteur Vérifié

Published on 21/12/2019 à 20h33 following a purchase from 04/12/2019

very satisfied

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Acheteur Vérifié

Published on 21/12/2019 à 18h55 following a purchase from 12/12/2019

Not satisfied, order delivered in two parts instead of one, missing a color and an open paint bottle in the package that arrived ripped.

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Response from Wesco Published on 07/01/2020

Hello and thank you for your comment. We are sorry to hear that your order was damaged. Our customer service has taken your request into account and is taking the necessary steps to replace the broken bottle and the missing one. We hope your new paints will bring you complete satisfaction.

Acheteur Vérifié

Published on 21/12/2019 à 18h53 following a purchase from 05/12/2019

The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.

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Acheteur Vérifié

Published on 21/12/2019 à 18h09 following a purchase from 11/12/2019

Wesco site very welcoming, a very serious site

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Acheteur Vérifié

Published on 21/12/2019 à 15h40 following a purchase from 12/12/2019

Very good

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Acheteur Vérifié

Published on 21/12/2019 à 14h25 following a purchase from 12/12/2019

Nothing to say, everything is perfect and fast

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Acheteur Vérifié

Published on 21/12/2019 à 14h20 following a purchase from 12/12/2019

clear

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Acheteur Vérifié

Published on 21/12/2019 à 13h58 following a purchase from 11/12/2019

Delivered to home, well packaged, therefore in perfect condition.

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Acheteur Vérifié

Published on 21/12/2019 à 13h50 following a purchase from 06/12/2019

Waiting for customer service after receiving damaged blocks

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Response from Wesco Published on 07/01/2020

Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.

Acheteur Vérifié

Published on 21/12/2019 à 13h42 following a purchase from 10/12/2019

Good

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Acheteur Vérifié

Published on 20/12/2019 à 13h16 following a purchase from 28/11/2019

Everything was fast and impeccable

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Acheteur Vérifié

Published on 20/12/2019 à 04h38 following a purchase from 06/12/2019

Disappointed with the item

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Acheteur Vérifié

Published on 19/12/2019 à 18h36 following a purchase from 03/12/2019

good value for money, concern for innovation

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Acheteur Vérifié

Published on 19/12/2019 à 17h49 following a purchase from 28/11/2019

I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!

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Acheteur Vérifié

Published on 19/12/2019 à 13h52 following a purchase from 18/10/2019

More than 2 months of waiting to receive my order and with rather high shipping costs!

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Response from Wesco Published on 23/12/2019

Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.

Acheteur Vérifié

Published on 18/12/2019 à 19h55 following a purchase from 10/12/2019

Very fast delivery

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Acheteur Vérifié

Published on 18/12/2019 à 15h55 following a purchase from 12/12/2019

Perfect, products of impeccable quality and careful and fast shipping.

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Acheteur Vérifié

Published on 18/12/2019 à 15h09 following a purchase from 11/12/2019

Delivery within 24 hours respected. Wesco is a site that offers an immense choice for all budgets and occasions. The products are of quality, innovative, and hard to find elsewhere.

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Acheteur Vérifié

Published on 18/12/2019 à 14h54 following a purchase from 05/12/2019

Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.

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Response from Wesco Published on 23/12/2019

Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.

Acheteur Vérifié

Published on 18/12/2019 à 14h50 following a purchase from 02/12/2019

disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....

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Response from Wesco Published on 07/01/2020

Hello and thank you for your feedback. We are sorry to hear about your issues on our site. During these festive periods, a high influx can sometimes slow down the site's usability. However, we are doing everything internally to provide you with the best experience on our site and we take your feedback into consideration. We place great importance on the quality of our services, whether it be listening or advice, and we invite you to contact our customer service.

Acheteur Vérifié

Published on 18/12/2019 à 14h21 following a purchase from 02/12/2019

Very happy with my little investment in these quality deck chairs. A bit expensive but quality comes at a price... Looking forward to my next purchases on the WESCO site!

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Acheteur Vérifié

Published on 18/12/2019 à 13h24 following a purchase from 29/11/2019

fast

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Acheteur Vérifié

Published on 18/12/2019 à 11h22 following a purchase from 13/11/2019

Functional and easy-to-use site, but there was a problem when receiving the order: it was poorly protected/packaged. The box containing 2700 pegs was pierced, and therefore the 2700 pegs were loose in a large box...

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Acheteur Vérifié

Published on 18/12/2019 à 08h49 following a purchase from 03/12/2019

The packaging box was damaged. The playpen was packed in a box that was too large, it opened, and 2 corners of the playpen were damaged. It's frustrating, but we didn't have the energy to return everything. Compensation would be an appreciated gesture.

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Response from Wesco Published on 07/01/2020

Hello. Thank you for your comment. Despite the care we take in preparing our packages, they can sometimes be mishandled during transport. We invite you to contact our customer service and send photos of the damaged products so that they can process your request.

Acheteur Vérifié

Published on 17/12/2019 à 23h20 following a purchase from 06/09/2019

Very satisfactory products, very well packaged.

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Acheteur Vérifié

Published on 17/12/2019 à 22h08 following a purchase from 10/12/2019

Order received early.

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Acheteur Vérifié

Published on 17/12/2019 à 14h48 following a purchase from 10/12/2019

Ultra-fast delivery.

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Acheteur Vérifié

Published on 17/12/2019 à 14h09 following a purchase from 01/12/2019

Delivery was compliant and fast.

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Acheteur Vérifié

Published on 17/12/2019 à 13h48 following a purchase from 09/12/2019

Fast delivery. Product conforms to the description. Very satisfied.

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Acheteur Vérifié

Published on 17/12/2019 à 13h47 following a purchase from 05/11/2019

Delivery times were much longer than what was announced on the day of the order. The delivery person was not the most pleasant, who is supposed to have me sign the receipt and didn't even have a pen (nothing serious but inconvenient for me with an open door and children in the house that I am watching). Good quality rug, I appreciate that it was not rolled up for delivery.

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Acheteur Vérifié

Published on 17/12/2019 à 13h47 following a purchase from 30/11/2019

The products are in good condition and match. The delivery did not take place at the right place, but the fault lies with Colissimo. Wesco's customer service, once contacted, reacted very quickly and resolved the problem, so perfect for me.

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Acheteur Vérifié

Published on 17/12/2019 à 12h42 following a purchase from 02/12/2019

Very good.

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Acheteur Vérifié

Published on 17/12/2019 à 11h05 following a purchase from 08/12/2019

Wesco has a very pleasant site, easy to search for good gift ideas according to age, etc...

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Acheteur Vérifié

Published on 17/12/2019 à 10h11 following a purchase from 01/12/2019

Nothing to complain about.

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Acheteur Vérifié

Published on 17/12/2019 à 08h27 following a purchase from 08/11/2019

A long story, you can move a truck to deliver an order that is actually just a catalog and a letter telling me that my toy is actually not available. I received it 3 weeks later after several complaints, I received my order.

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Acheteur Vérifié

Published on 17/12/2019 à 07h39 following a purchase from 30/11/2019

Wesco is a very good site, I am delighted with my order, there are really many interesting things. It's a shame that it's overpriced because otherwise, I would definitely treat myself more often.

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Acheteur Vérifié

Published on 17/12/2019 à 00h06 following a purchase from 02/12/2019

I had received the link for what I was supposed to buy, so I went directly to the product. A disappointment, little choice of doll clothes.

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