Customer reviews of Wesco

9 /10

Based on 15 079 published reviews

5 10,7k 71% 4 2 638 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 07/12/2019 à 19h38 following a purchase from 27/11/2019

Many quality products and in interesting quantities

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Acheteur Vérifié

Published on 07/12/2019 à 15h22 following a purchase from 27/11/2019

First order, nothing to say. Satisfied.

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Acheteur Vérifié

Published on 07/12/2019 à 13h32 following a purchase from 03/11/2019

Big delay in delivery, lack of information regarding the tracking of the package, unfortunate when it is for professional use! I had to buy another changing mat while waiting to receive the Wesco... I pointed out that a commercial gesture would be welcome but I am currently without any response!!!

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Response from Wesco Published on 23/12/2019

Hello, we thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. To apologize, our customer service offered you compensation on your order. We hope that this has brought you complete satisfaction.

Acheteur Vérifié

Published on 07/12/2019 à 11h13 following a purchase from 21/11/2019

I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...

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Response from Wesco Published on 23/12/2019

Hello and thank you for your feedback. We place great importance on the quality of our services and products. We hope that your new light balls bring you complete satisfaction.

Acheteur Vérifié

Published on 06/12/2019 à 11h34 following a purchase from 12/11/2019

No order tracking or transport monitoring. Package arrived at the wrong address without Wesco notifying. Fortunately, the caretaker who mistakenly received the package informed me!! Otherwise, I would still be waiting and Wesco would tell me that I received it!! No compensation for retrieving the package. I managed on my own for a bulky package that was supposed to be delivered to my home.

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Response from Wesco Published on 23/12/2019

We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.

Acheteur Vérifié

Published on 06/12/2019 à 11h16 following a purchase from 20/11/2019

The site is very well done. Delivery within the expected deadlines.

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Acheteur Vérifié

Published on 06/12/2019 à 00h15 following a purchase from 23/11/2019

Order delivered within the correct timeframe. Careful packaging and products conforming. Nothing to complain about... Very good!

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Acheteur Vérifié

Published on 05/12/2019 à 17h53 following a purchase from 10/11/2019

I am still waiting for part of my order

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Acheteur Vérifié

Published on 05/12/2019 à 13h56 following a purchase from 16/11/2019

It's fast and precise

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Acheteur Vérifié

Published on 05/12/2019 à 13h22 following a purchase from 04/10/2019

Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.

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Acheteur Vérifié

Published on 05/12/2019 à 12h25 following a purchase from 25/11/2019

Perfect

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Acheteur Vérifié

Published on 05/12/2019 à 12h11 following a purchase from 23/11/2019

Delivery as expected, deadlines respected. The products being for Christmas were not tested.

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Acheteur Vérifié

Published on 05/12/2019 à 11h55 following a purchase from 24/11/2019

Good site

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Acheteur Vérifié

Published on 05/12/2019 à 11h23 following a purchase from 22/11/2019

Packages received on time and in accordance with my expectations. Very satisfied

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Acheteur Vérifié

Published on 05/12/2019 à 08h48 following a purchase from 25/11/2019

Received the mirror with a big chip on one of the edges in laminated material while the packaging was intact. Very difficult to get Wesco to replace it. Customer satisfaction does not seem to be their priority.

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Response from Wesco Published on 05/12/2019

Hello and thank you for your feedback. Despite all the care we take in preparing your packages, small accidents can happen and we apologize for that. You placed your order on November 25, you received your item on November 28. You sent us a first email on the 28th to request a replacement. We processed your email on the 29th and proceeded with a new shipment while responding to you. You also sent us three messages on our Facebook page on the 29th lamenting our lack of responsiveness and attention and threatening to tarnish our reputation. We responded to your messages sincerely and within minutes. I regret to say that your comment seems unfair to me. That said, we completely understand your disappointment regarding the receipt of the first package and we apologize for this inconvenience.

Acheteur Vérifié

Published on 05/12/2019 à 05h31 following a purchase from 25/11/2019

Well-designed site!

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Acheteur Vérifié

Published on 04/12/2019 à 21h49 following a purchase from 26/11/2019

Very good, nothing to say, deadlines respected and order corresponding to my expectations.

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Acheteur Vérifié

Published on 04/12/2019 à 19h51 following a purchase from 24/11/2019

Nice

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Acheteur Vérifié

Published on 04/12/2019 à 19h08 following a purchase from 28/11/2019

Reactive. Reliable

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Acheteur Vérifié

Published on 04/12/2019 à 18h29 following a purchase from 25/11/2019

Very pleasant site to visit, package received quickly. However, I would have liked to be informed about the delivery of my package (email, or information saying you will be delivered on such day between such and such hour)

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Acheteur Vérifié

Published on 04/12/2019 à 16h56 following a purchase from 23/11/2019

You are serious, my doll arrived before the expected reception date. The package was impeccable.

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Acheteur Vérifié

Published on 04/12/2019 à 15h26 following a purchase from 07/10/2019

Long delivery times

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Acheteur Vérifié

Published on 04/12/2019 à 14h23 following a purchase from 25/11/2019

Very good site.

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Acheteur Vérifié

Published on 04/12/2019 à 14h17 following a purchase from 25/11/2019

Very satisfied for a first order. Regarding the quality of the paint, I don't know because it is part of my son's Christmas gifts.

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Acheteur Vérifié

Published on 04/12/2019 à 14h16 following a purchase from 19/11/2019

very good

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Acheteur Vérifié

Published on 04/12/2019 à 13h58 following a purchase from 26/11/2019

matches what I want

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Acheteur Vérifié

Published on 03/12/2019 à 20h50 following a purchase from 23/11/2019

Very good

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Acheteur Vérifié

Published on 03/12/2019 à 19h19 following a purchase from 12/11/2019

very easy navigation on the site, a lot of choices with very useful sorting filters!! always fast delivery... I highly recommend!!

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Acheteur Vérifié

Published on 03/12/2019 à 18h20 following a purchase from 24/11/2019

Nice site, no particular problems ...

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Acheteur Vérifié

Published on 03/12/2019 à 15h46 following a purchase from 25/11/2019

I am always satisfied with a wide choice of products at good prices and fast delivery

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Acheteur Vérifié

Published on 03/12/2019 à 15h41 following a purchase from 22/11/2019

Very good professional material site

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Acheteur Vérifié

Published on 03/12/2019 à 15h34 following a purchase from 23/11/2019

Perfect transaction

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Acheteur Vérifié

Published on 03/12/2019 à 15h12 following a purchase from 20/11/2019

Products conform to the description. Delivery on time. I recommend this site.

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Acheteur Vérifié

Published on 03/12/2019 à 14h27 following a purchase from 23/11/2019

perfect

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Acheteur Vérifié

Published on 03/12/2019 à 14h23 following a purchase from 23/11/2019

well-packaged products arrived within the expected time

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Acheteur Vérifié

Published on 03/12/2019 à 13h35 following a purchase from 21/11/2019

Very good customer service

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Acheteur Vérifié

Published on 03/12/2019 à 13h34 following a purchase from 24/11/2019

Very good quality products. Fast delivery

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Acheteur Vérifié

Published on 03/12/2019 à 11h36 following a purchase from 14/11/2019

order that does not arrive on the requested day and not at the requested location.

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Response from Wesco Published on 07/01/2020

Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.

Acheteur Vérifié

Published on 03/12/2019 à 08h34 following a purchase from 19/11/2019

very good

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Acheteur Vérifié

Published on 03/12/2019 à 08h06 following a purchase from 19/11/2019

The wide choice is very pleasant. I appreciate that it is the brand found at my daughter's nursery, I feel more confident about the quality of the products.

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