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A
Rating: 5 out of 5
Very nice item and fast delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
I am completely satisfied with the site, the navigation, and the customer service which is very easy to reach and very helpful, thank you!
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A
Rating: 5 out of 5
Great site, great product, short deadlines, perfect delivery, nothing to complain about
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A
Rating: 5 out of 5
Superb bibs for kindergarten, low price, quick delivery
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A
Rating: 5 out of 5
Very pleasant site to browse. Wide choice of products.
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A
Rating: 5 out of 5
Simple and effective
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A
Rating: 1 out of 5
I never received the order and the refund is taking a long time...
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Response from Wesco
Hello and thank you for your feedback. We hope you won't hold it against us and we hope to see you again soon on wesco.fr.
A
Rating: 5 out of 5
Friendly phone reception, well informed, for placing orders, payment and delivery time. (very professional, good contact, efficient)
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very satisfied with the order
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A
Rating: 5 out of 5
Delivery and service are correct.
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A
Rating: 5 out of 5
The items are of quality and the shipment meets my expectations, it’s perfect. I highly recommend this site.
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A
Rating: 5 out of 5
Nothing to report, satisfactory
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A
Rating: 5 out of 5
Great, the kids love it at the MAM; we regularly transform it
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A
Rating: 5 out of 5
Just a downside on the delivery by the carrier Heppner. Delivery window 8am/5pm and phone number 0821------- surcharged to make an appointment.
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A
Rating: 5 out of 5
Perfect !!
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Good site, nothing to say.....
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A
Rating: 5 out of 5
Order received very quickly. Product meets my expectations. Strength and stability assured
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A
Rating: 5 out of 5
Very easy to use
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Top service and delivery!
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A
Rating: 5 out of 5
Super quality!
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Easy order on the site, very satisfactory delivery time.
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A
Rating: 1 out of 5
I waited 3 weeks to receive a mat that was not the one I ordered 60/120 instead of 130/130. I therefore refused the package and was told that my case would be processed in 2 weeks. I notice a lack of professionalism. A mistake can happen, but the least you can do is correct it as quickly as possible.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, sometimes an error slips in. We hope that our new shipment will meet your satisfaction.
A
Rating: 3 out of 5
Hello, there are missing choices of Kamishibai stories by age group.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
A
Rating: 5 out of 5
Everything went very well. Just one mistake (4 lids arrived when I thought I had ordered two) but it must be me who made the mistake.
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A
Rating: 3 out of 5
Delivery not on time...
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A
Rating: 5 out of 5
The site is very good!
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 3 out of 5
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.
A
Rating: 5 out of 5
Great as usual.
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A
Rating: 5 out of 5
Item well described; sent on time; quality educational game, although the translation of the manual into French is not perfect.
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A
Rating: 5 out of 5
Easy to use.
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A
Rating: 5 out of 5
Very fast delivery.
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A
Rating: 5 out of 5
Order received very quickly, all products are of quality.
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A
Rating: 1 out of 5
Non-respect of delivery times. 2 months delay, no email to inform about the shipment. I sent an email 3 weeks after the initial delivery date to ask what was going on and I NEVER received a response from customer service. My order was indeed small as I am just a private individual, but I find that absolutely disrespectful!! I am therefore totally disappointed with Wesco.
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Response from Wesco
Hello and thank you for your review. It indeed highlights an incident that we would not have seen without it. We are absolutely sorry to have disappointed you and just as much for not having responded to our quality requirement. The reception time is explained by the incredible rise in the number of orders. For us, there is no small order or priority customer. We chose to open our doors to individuals and we sincerely believe that offering you the same quality products that guarantee safety is a chance for every child. We would like to apologize once again with a small commercial gesture and hope that you will not hold it too much against us.
A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Serious about delivery which was fast. Easy to navigate the site.
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