Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
I ordered a rug 130 cm x 130 cm, super soft! The size of the rug meets my expectations, and the delivery was very quick, I am very happy with the item. Thank you, see you soon
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Very positive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2019
One of the step stools doesn't have a hole for a screw; what should I do?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2019
The site is well made and easy to navigate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2019
I did not receive the missing baby bouncer despite my complaint
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
The doll perfectly matches the description, my son is happy to play with it. A beautiful face and suitable proposals
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2019
I thought the shopping cart had brakes, but that's not the case at all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Very well designed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2019
Order arrived on time as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2019
Fast and efficient service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2019
A lot of good products but hard to find on the site. Use of the search magnifying glass is essential
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2019
Easy access
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Solid brand, fast shipping, very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2019
Meh, order preparation times quite long, delivery late... we've seen better. I got discouraged from contacting customer service, I wanted to contact by email but I don't think that's possible.
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Response from Wesco
Hello and thank you for your feedback. For all your requests, our after-sales service is at your disposal by email at [email protected]. Don't hesitate to contact us so that we can provide you with the desired answers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2019
All ordered items arrived as expected on the delivery date. All ordered items are indeed those I ordered. Only regret, initial order made on 16/06 delivery on 24/07 (1 month and a half) Respectfully
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2019
Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
Very well done. I easily reached customer service by phone to get details about my order. Everything went smoothly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2019
Nothing to complain about, impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2019
No problem with this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/07/2019
precise and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2019
Everything perfect, clear, neat, and precise site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2019
I am missing half of my order
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Response from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2019
Very good contact, fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2019
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
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Response from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/07/2019
A lot of choices, detailed descriptions
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/07/2019
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
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Response from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Fast delivery, items conforming
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2019
difficult to access
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Response from Wesco
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Clear and well-stocked site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Fast and good follow-up, I didn't know the site and frankly it's a good discovery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/07/2019
Sale of practical, intelligent childcare products that allow children to learn with adapted materials, both for professionals and families.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2019
Order from June 12... and item received on June 24, while someone in our circle ordered the same rug much later than us, and received it well before!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2019
Serious and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2019
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Good professionals in a fast lane, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2019
Easy and intuitive search.
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