Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 05/03/2019 à 15h00 following a purchase from 20/02/2019

very good site and very good service

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Acheteur Vérifié

Published on 05/03/2019 à 13h01 following a purchase from 25/02/2019

Qualitative and very functional product.

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Acheteur Vérifié

Published on 05/03/2019 à 12h51 following a purchase from 26/02/2019

Order placed on February 26 and received on March 1. Very satisfied with the ordered products and identical to the descriptions.

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Acheteur Vérifié

Published on 05/03/2019 à 12h50 following a purchase from 25/02/2019

perfect

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Acheteur Vérifié

Published on 05/03/2019 à 12h44 following a purchase from 26/02/2019

Perfect

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Acheteur Vérifié

Published on 05/03/2019 à 09h14 following a purchase from 21/12/2018

lack of precision on delivery times, game instructions

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Acheteur Vérifié

Published on 05/03/2019 à 08h21 following a purchase from 23/02/2019

Very good

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Acheteur Vérifié

Published on 05/03/2019 à 07h25 following a purchase from 25/02/2019

Fast delivery, compliant.

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Acheteur Vérifié

Published on 05/03/2019 à 00h46 following a purchase from 23/02/2019

very clear, practical site

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Acheteur Vérifié

Published on 04/03/2019 à 22h52 following a purchase from 15/12/2018

Good, however a lot of delay for a product... However, this is the first time....

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Acheteur Vérifié

Published on 04/03/2019 à 20h47 following a purchase from 22/02/2019

Clear, ergonomic, detailed site. Scheduled and fast delivery.

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Acheteur Vérifié

Published on 04/03/2019 à 20h38 following a purchase from 04/01/2019

I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards

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Response from Wesco Published on 07/03/2019

Hello and thank you for your feedback. We are truly sorry for this delivery delay. Your selection is unfortunately a victim of its success and we could not foresee it. We hope you will not hold it too much against us.

Acheteur Vérifié

Published on 04/03/2019 à 20h33 following a purchase from 23/02/2019

Deadlines respected and well-cared packaging! Very satisfied!

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Acheteur Vérifié

Published on 04/03/2019 à 19h05 following a purchase from 24/02/2019

Deadline, delivery, packaging, item... everything was perfect.

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Acheteur Vérifié

Published on 04/03/2019 à 18h58 following a purchase from 07/02/2019

very satisfied with the site

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Acheteur Vérifié

Published on 04/03/2019 à 18h47 following a purchase from 12/12/2018

I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well

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Acheteur Vérifié

Published on 04/03/2019 à 18h07 following a purchase from 08/02/2019

Good quality products, fast delivery

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Acheteur Vérifié

Published on 04/03/2019 à 18h02 following a purchase from 24/02/2019

Good

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Acheteur Vérifié

Published on 04/03/2019 à 17h24 following a purchase from 26/02/2019

Nothing negative to report

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Acheteur Vérifié

Published on 04/03/2019 à 09h22 following a purchase from 21/12/2018

Very good

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Acheteur Vérifié

Published on 03/03/2019 à 13h02 following a purchase from 15/02/2019

Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.

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Response from Wesco Published on 18/04/2019

Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.

Acheteur Vérifié

Published on 03/03/2019 à 10h26 following a purchase from 14/02/2019

We received your package on time as expected, thank you for your professionalism

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Acheteur Vérifié

Published on 03/03/2019 à 10h07 following a purchase from 16/02/2019

Smooth and pleasant site

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Acheteur Vérifié

Published on 02/03/2019 à 20h50 following a purchase from 19/02/2019

Order delivered very quickly and as announced

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Acheteur Vérifié

Published on 02/03/2019 à 16h48 following a purchase from 19/02/2019

A very beautiful site, very rich. But you need to have quite a bit of time to make your choice. As a grandmother of 3 children aged 2, 6, and 9, whom I don't see often, I often look for a gift without having a specific idea. What would make my task easier would be a search by age. For example: I'm looking for a gift — for a 6-year-old boy — in all areas — between 20 and 30 euros. (Only to save time, of course.)

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Response from Wesco Published on 04/03/2019

Hello, thank you for your feedback on your experience. To help you, we have a gift idea engine that could assist you with your future searches: https://www.wesco.fr/idees-cadeaux-en-1-clic

Acheteur Vérifié

Published on 02/03/2019 à 15h56 following a purchase from 20/02/2019

Fast and without any issues

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Acheteur Vérifié

Published on 02/03/2019 à 15h50 following a purchase from 20/02/2019

Very good

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Acheteur Vérifié

Published on 28/02/2019 à 17h15 following a purchase from 19/02/2019

Very good.

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Acheteur Vérifié

Published on 28/02/2019 à 10h21 following a purchase from 06/01/2019

Very good

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Acheteur Vérifié

Published on 28/02/2019 à 09h24 following a purchase from 16/02/2019

Fast delivery

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Acheteur Vérifié

Published on 28/02/2019 à 09h01 following a purchase from 19/02/2019

Fast delivery

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Acheteur Vérifié

Published on 27/02/2019 à 19h51 following a purchase from 17/02/2019

Order as expected, delivery ok

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Acheteur Vérifié

Published on 27/02/2019 à 16h50 following a purchase from 19/02/2019

Fast and simple

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Acheteur Vérifié

Published on 27/02/2019 à 13h29 following a purchase from 20/02/2019

Nothing to complain about, everything is perfect

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Acheteur Vérifié

Published on 27/02/2019 à 13h19 following a purchase from 18/02/2019

Excellent
Everything is ok

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Acheteur Vérifié

Published on 27/02/2019 à 11h18 following a purchase from 19/02/2019

Very satisfied. Fast and careful shipping, very good quality product

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Acheteur Vérifié

Published on 27/02/2019 à 08h19 following a purchase from 19/02/2019

Careful service.

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Acheteur Vérifié

Published on 26/02/2019 à 19h50 following a purchase from 19/02/2019

Perfect site, fast shipping and ultra professional and available delivery people!

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Acheteur Vérifié

Published on 26/02/2019 à 17h30 following a purchase from 28/01/2019

Following an order placed on the site, I am very disappointed. One expects a minimum given the price charged. Order placed for a wooden kitchen set. Many problems with all the items received: one piece where there were no screws, another received yellowed when it is supposed to be new, another piece that had 2 identical sides making it impossible to assemble, and finally one last piece that my husband had to fix because it did not fit together properly. And the worst part is that once the customer service was contacted, they sent the missing parts to a different address. It's a shame. One expects quality products but that is not the case. Customer service did do what was necessary, but it required patience.

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Response from Wesco Published on 07/03/2019

Hello and thank you for your feedback. We are sorry for not having responded to your order as we would have liked. We sincerely apologize for this. We hope nonetheless that you appreciate your toys and that you will trust us again.

Acheteur Vérifié

Published on 26/02/2019 à 15h08 following a purchase from 19/02/2019

high quality materials and toys
very fast delivery

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