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E
Rating: 5 out of 5
compliant
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
very good
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F
Rating: 5 out of 5
In line with my expectations.
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L
Rating: 5 out of 5
Everything went well.
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G
Rating: 5 out of 5
Very good quality
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K
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Compliant
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A
Rating: 5 out of 5
Products conforming to the order
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D
Rating: 5 out of 5
everything is perfect Thank you
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B
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
top furniture
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M
Rating: 5 out of 5
The carpet is of good quality. Delivery on time. It's a shame that the blouse is no longer available in size 40 - 42. The blue color of the blouse is very light and does not stand out well as in the photo. The color resembles light gray.
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A
Rating: 5 out of 5
Quality and indestructible material! Great packaging upon delivery
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Rating: 3 out of 5
Order ok! Too bad about the packaging waste (big box for 1 puzzle) quality of the tunnel to see over time but seems very thin
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U
Rating: 2 out of 5
The delivery was thrown next to the trash cans and got lost in a service and a stick package is missing and I have not received a delivery receipt
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Response from Wesco
Hello, and thank you for taking the time to share your experience. We are sincerely sorry that the delivery went this way and we offer our sincerest apologies. In order for us to quickly resolve the issue of the missing package, we invite you to write to [email protected] (specifying your order number and the undelivered references). We thank you in advance for this information and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
C
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Excellent quality as always at Wesco
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L
Rating: 3 out of 5
A contact with a sales representative for advice would be welcome! The site is easy until the order is validated with an administrative mandate. There I get stuck and I go through email to customer service; I am disappointed by the quality of the sofas, seats, rugs... which are less robust than a few years ago! Have a nice end of the day
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.
A
Rating: 5 out of 5
I just received my changing mat, thicker compared to those sold in stores. After seeing it in the nursery, I know it's a sturdy product, that's why I bought it for my work as a childminder.
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P
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Ras
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S
Rating: 5 out of 5
Perfect delivery
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Z
Rating: 5 out of 5
In accordance with the order. A small downside for the preparation of the order that I found a bit long.
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C
Rating: 5 out of 5
as expected
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G
Rating: 5 out of 5
Reactivity
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C
Rating: 5 out of 5
Delighted, the size is perfect for a baby who is still trying to crawl. It is big enough for the baby to do the clock and play quietly. Very comfortable too!
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L
Rating: 1 out of 5
Order took a veeeery long time to receive, and in parts..... Finally returned because it was very damaged. Given the prices, we expect a bit more quality in the handling.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to sincerely apologize for the issues encountered during delivery. Our customer service has taken charge of your complaint and is proceeding with a reshipment of the products. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
C
Rating: 2 out of 5
Hello, Would it be possible to inform us in advance when an item listed on a quote is out of stock so that we can possibly replace it or suggest a replacement? Because the order is then incomplete and afterwards, it is not possible to reorder only with the amount of the missing item(s).
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D
Rating: 3 out of 5
2 items ordered 1 only arrived
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
M
Rating: 5 out of 5
Perfect
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A
Rating: 2 out of 5
Last purchase on Wesco was inconclusive. None of the 10 thermometers for the students indicate the same temperature, although they were placed under the same conditions. It is complicated to conduct experiments and a scientific approach with this type of material.
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Response from Wesco
Hello and thank you for your feedback. We are sorry for the quality defects mentioned and would like to extend our sincerest apologies. Our customer service has taken charge of your complaint and has indicated the procedure to follow to return the defective products. Furthermore, we are informing our quality service to verify this reference. We hope to have the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
E
Rating: 2 out of 5
Upon delivery, one item was missing from the two ordered.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for the incomplete delivery of your order. Our customer service has proceeded with the reshipment of the missing package. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
E
Rating: 5 out of 5
Everything was delivered on time and super product
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I
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Compact practice
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T
Rating: 5 out of 5
Quick compliant
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M
Rating: 5 out of 5
Faster delivery than expected
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S
Rating: 5 out of 5
Super product and very fast delivery.
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F
Rating: 3 out of 5
I received only four packages out of 5....
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Response from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.
C
Rating: 5 out of 5
Easy ordering and fast delivery
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