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C
Rating: 5 out of 5
speed, compliance, quality
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 2 out of 5
Package thrown in the yard under the rain at a wrong address without ringing or contacting me beforehand. Damaged package recovered thanks to the kindness of the neighbors, unjustified GLS service fee. Would gladly accept a commercial gesture. Pornon MLaure for KidiJeux.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies as the delivery service did not meet our commitments. Our customer service will get back in touch with you to offer a commercial gesture. We thank you in advance for your availability and hope to have the opportunity to provide you with a better experience on your next order. Have a nice day.
E
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
compliant and fast delivery
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C
Rating: 5 out of 5
Top no defects
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-
Rating: 5 out of 5
-
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M
Rating: 5 out of 5
very good
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E
Rating: 5 out of 5
Always perfect
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-
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
No delivery issues, the equipment matches its description in the catalog.
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C
Rating: 5 out of 5
Fast service
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L
Rating: 5 out of 5
very good
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M
Rating: 5 out of 5
Fast delivery. Product matches the description well.
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M
Rating: 5 out of 5
perfect
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E
Rating: 1 out of 5
We were very disappointed: order not delivered on time (stock problem at Wesco for 15 chairs delivered on September 19 instead of late August). Then, upon delivery of the tables, out of 7 boxes, only 4 were correct, the other 3 were not the boxes corresponding to our order (plastic partitions instead of tops for oval tables). I requested a commercial gesture (2 additional free coral chairs: no response on this matter). I am still waiting for my table tops, even though I let the carrier who delivered the chairs on August 19 leave with the three boxes that were not correct... In short: a real mess!!!
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies. The necessary steps have been taken to ensure that the 3 missing tops reach you as soon as possible. Meanwhile, your request for a commercial gesture has been forwarded to our customer service. We hope to regain your full trust with a future order. Have a nice day.
G
Rating: 3 out of 5
Shipping delay too long!
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Response from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
D
Rating: 1 out of 5
Package delivered in very bad condition
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the package arrived in poor condition and we would like to extend our sincerest apologies. As soon as the product is returned, our customer service will be able to process its refund. We thank you in advance for your understanding and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
C
Rating: 5 out of 5
Perfect
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C
Rating: 1 out of 5
a part of the order has disappeared
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S
Rating: 5 out of 5
I am a childminder... The site is very secure and the material sold is really of very good quality... expensive but the quality is there
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M
Rating: 5 out of 5
Very happy I only want Cheeks
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D
Rating: 5 out of 5
Quality products, wide range of choices
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-
Rating: 5 out of 5
I am missing an item and it is not referenced as remaining to be delivered on the delivery note.
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Response from Wesco
Hello and thank you for taking the time to leave a review. Your file is currently being processed by our customer service department, and we thank you in advance for your availability during the upcoming exchanges. We hope that the rest of your order brings you complete satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
N
Rating: 5 out of 5
Quality and durable product
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C
Rating: 5 out of 5
very reactive and fast delivery
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L
Rating: 3 out of 5
Package thrown from the truck without caution.
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Response from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.
O
Rating: 5 out of 5
The material matches the description. Delivery within the deadlines. Responsive customer service.
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J
Rating: 1 out of 5
hello I received the acorns half were broken
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue encountered and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 5 out of 5
A bit long delay for shipping
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B
Rating: 5 out of 5
Quality articles, despite a slightly high price I recommend.
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J
Rating: 2 out of 5
I received my items as agreed. But the seat of a chair was damaged. Too bad...
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Response from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue with one of the chairs and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
M
Rating: 5 out of 5
Package received quickly. In good condition.
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C
Rating: 5 out of 5
I place different orders once a year. When the delivery is not complete, I am well informed. I requested my quotes in July this year during the sales, I had to wait because the deadlines for the quotes were short and did not correspond to my administration to see if any modifications can be made.
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L
Rating: 5 out of 5
Quality doll, thank you!
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M
Rating: 3 out of 5
Damaged furniture, an incomplete set of wheels
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Response from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
N
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Very good quality items that I'm sure will last over time!
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A
Rating: 5 out of 5
Very well
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H
Rating: 5 out of 5
very good, fast delivery
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L
Rating: 5 out of 5
Quality and seriousness
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