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C
Rating: 5 out of 5
Great shopping experience with the high-edged changing pad! Serious brand and customer service up to par.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 1, 2, 3 and 5 stars
Reset filtersO
Rating: 5 out of 5
perfect
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Response from Wesco
Hello,
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
M
Rating: 3 out of 5
Order delivered one month later than expected
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Response from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply delay on one of the references. We understand your disappointment and regret this situation. Nevertheless, we hope that you will trust us again and we look forward to seeing you soon on our site. Have a nice day.
H
Rating: 5 out of 5
very good
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L
Rating: 5 out of 5
Everything went very well.
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M
Rating: 1 out of 5
The delivery is not complete, the delivery person forgot a package.
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Response from Wesco
Hello and thank you for taking the time to share your situation with us. We are sincerely sorry for the missing package during the delivery. Our customer service has taken the necessary steps to ensure it reaches you as soon as possible. We thank you in advance for your patience and understanding. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
L
Rating: 5 out of 5
I am satisfied with my delivery.
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M
Rating: 5 out of 5
Non-existent customer service. No comment.
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Response from Wesco
Hello and thank you for sharing your feedback with us. We sincerely apologize for the difficulties encountered and your unsuccessful attempts to reach us. This situation remains exceptional. It is linked on one hand to the summer holidays of some of our teams and on the other hand to the sometimes reduced schedules of carriers during the summer period. We confirm that the carrier will get back in touch with you as soon as possible to arrange a delivery appointment. We hope you will give us the opportunity to provide you with a better experience during your next order. Have a nice day.
S
Rating: 5 out of 5
Very nice and good quality products. Very good grip for children.. guaranteed imagination!!
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S
Rating: 5 out of 5
Very good. Package well packaged
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C
Rating: 5 out of 5
Very well
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K
Rating: 5 out of 5
Quality products that match the listings, fast delivery.
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C
Rating: 5 out of 5
Very satisfied with the rug we bought for our children. The quality is what I expected, the delivery was perfect. My children will spend hours having fun!
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E
Rating: 1 out of 5
The delivery had missing items! It happens to everyone at least once! Unfortunately, it's me. I tried to call 4 times without result! At the time of opening the box / delivery by the delivery person. So I'm trying to write to customer service without ever getting a response either! Is this a joke?! I would like a response / to have my forgotten items sent back / or to be refunded for my baby formula boxes!) This is unacceptable. Thank you.
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Response from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for our lack of availability by phone. Our customer service has just processed your complaint and is doing what is necessary to send you the 2 missing boxes. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.
C
Rating: 5 out of 5
compliant
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D
Rating: 5 out of 5
Large Exacompta drawing boxes, tracked and fast shipping, and well-packaged parcels.
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C
Rating: 5 out of 5
The delivery instructions were ignored, so the package was delayed by a month!
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S
Rating: 5 out of 5
Perfect
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L
Rating: 5 out of 5
Fast and careful shipping. All ingredients are gathered for an excellent transaction.
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H
Rating: 5 out of 5
Very good
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S
Rating: 5 out of 5
My son is tetraplegic due to a virus and your cushions are very pleasant, easy to wash
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Response from Wesco
Hello,
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
We warmly thank you for your positive feedback.
Your satisfaction is our priority, and we are delighted to know that your experience met your expectations.
We hope to have the pleasure of seeing you again very soon on our site.
Have a nice day
D
Rating: 5 out of 5
Perfect fast delivery carefully packaged product in great condition
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E
Rating: 5 out of 5
excellent performance
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M
Rating: 2 out of 5
Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.
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Response from Wesco
Hello and thank you for your feedback on your purchase experience on wesco.fr. I apologize for this incomplete order as well as the damaged product. To date, our customer service has not received any complaint from you. Therefore, I invite you to contact them by email at [email protected] with photos corresponding to your complaint. A response will be made to you as soon as possible. Thank you in advance for your cooperation, have a nice day.
P
Rating: 5 out of 5
Mattress just received, the finishes look of super quality (stitching).
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C
Rating: 5 out of 5
Very fast delivery, compliant products.
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A
Rating: 5 out of 5
Very well thank you
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E
Rating: 5 out of 5
Great product!
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E
Rating: 5 out of 5
Smooth navigation on the site. Order of a batch of notebooks for visually impaired. Very interesting price. Package received quickly. However, a small downside, for a batch of 10 notebooks, a cardboard packaging that is more than double the size. Not very practical. But I still recommend Wesco.
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E
Rating: 5 out of 5
Very good
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O
Rating: 1 out of 5
The plates were very poorly protected in the package. As a result, during the delivery of the package, one plate was broken.
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Response from Wesco
Hello and thank you for alerting us following your purchase on wesco.fr. We are sorry to read that your package has suffered from the transport issues and we will be more vigilant on this point. Our customer service has received and processed your request, and a new plate will be sent to you as soon as possible. Despite this inconvenience, we hope to see you again soon on our site. Have a nice day.
J
Rating: 5 out of 5
Super
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C
Rating: 5 out of 5
impeccable
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S
Rating: 5 out of 5
Very well adapted materials
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V
Rating: 2 out of 5
Second purchase on wesco. Very satisfied with the first. For the second, the carpet arrived "damaged" from the creases that have not quite returned. I did not have this issue with the previous model. I sent photos and a complaint from the site. But I have not received a response... Disappointed
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Response from Wesco
Hello and thank you for sharing your experience on wesco.fr. We are sorry to read that this second purchase has resulted in disappointment. Our customer service has contacted you because it has not received the photos associated with your complaint. Once the photos are received, a response will be provided to you as soon as possible. We still hope to see you for a future purchase on our site. Have a nice day.
S
Rating: 5 out of 5
Perfect, product in line with my expectations and fast delivery
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I
Rating: 5 out of 5
Satisfied with the received items.
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I
Rating: 5 out of 5
Everything is perfect. Even the box is nice.
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S
Rating: 5 out of 5
Facilitate ordering on the site
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J
Rating: 5 out of 5
Top!
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